Singapore, 339944,
Singapore
Aftershock PC Pte Ltd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aftershock PC Pte Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Aftershock PC Pte Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aftershock PC Pte Ltd has purchased the following applications: Xero for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aftershock PC Pte Ltd is running and its propensity to invest more and deepen its relationship with Xero , Zendesk , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aftershock PC Pte Ltd revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aftershock PC Pte Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xero | Legacy | Xero | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Aftershock PC Pte Ltd implemented Xero to provide ERP Financial capabilities for its Singapore professional services operations. Xero is used daily to create invoices and process payments, supporting the company financial workflows for a 60 person firm and centralized within the finance function.
The deployment emphasized invoicing and accounts receivable workflows, configuring Xero invoices, customer records, and cash application routines to support day to day billing. Paypal was integrated to capture online receipts and route payment transactions into Xero for reconciliation, and the finance team runs daily invoice issuance and payment posting procedures as part of operational governance.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Aftershock PC Pte Ltd implemented Zendesk Chat. The deployment uses Zendesk Chat in the Chatbots and Conversational AI category as an on-site web chat widget on Aftershock PC's corporate website, enabling real-time messaging directly from the site.
Zendesk Chat was configured around the web widget and agent console, with standard conversational capabilities such as proactive chat invitations, canned responses, visitor monitoring, and chat transcripts to preserve context across sessions. The implementation emphasizes routing and agent presence management to support synchronous handling of inbound web inquiries.
Operational coverage is focused on customer service and pre-sales touchpoints managed by Aftershock's support team through the website channel. For a 60-employee professional services firm, the configuration aligns with multi-agent queues and schedule-aware routing to match support staffing to website traffic patterns.
Governance centers on chat handling protocols, transcript retention, and escalation workflows that direct more complex issues into established support processes. Zendesk Chat is instrumented on the public website to capture conversational history and provide agents with immediate context for follow-up support activities.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Aftershock PC Pte Ltd implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The company’s public website indicates active use of Google Workspace for corporate email and account provisioning, confirming the application is embedded in customer facing and internal contact flows.
Deployment follows a cloud SaaS model provisioned under the corporate domain and managed through the Google Admin console. Core functional modules in use align with Collaboration best practices, including Gmail, Google Calendar, Google Drive with Shared Drives, Google Docs, Sheets, Slides, and Google Meet for synchronous collaboration.
Governance and configuration emphasize centralized administration, with role based user accounts, group management, and administrative controls for user provisioning and access management. Controls likely extend to desktop and mobile endpoints through the Admin console, supporting identity management and standard device policy enforcement for a 60 person professional services firm.
Operational scope covers internal collaboration, client communications, document lifecycle management, and project coordination across sales, engineering, and customer support functions. The implementation positions Google Workspace (Formerly Google G-Suite) as the backbone Collaboration tool for Aftershock PC Pte Ltd’s productivity and communications workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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