Agency for Integrated Care (Singapore)
5 Maxwell Road, #10-00 Tower Block, MND Complex,
Singapore, 69110,
Singapore
Singapore, 69110,
Singapore
65 6603 6800
Healthcare
Agency for Integrated Care (Singapore) Technographics
Agency for Integrated Care (Singapore) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agency for Integrated Care (Singapore) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Agency for Integrated Care (Singapore) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agency for Integrated Care (Singapore) has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2020, CareerBuilder1 for Applicant Tracking System in 2019, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agency for Integrated Care (Singapore) is running and its propensity to invest more and deepen its relationship with SAP , CareerBuilder , Mercer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agency for Integrated Care (Singapore) revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agency for Integrated Care (Singapore) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agency for Integrated Care (Singapore) Tech Stack and Enterprise Applications
Agency for Integrated Care (Singapore) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Agency for Integrated Care implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment was scoped to strengthen core financial operations supporting the Agency for Integrated Care Singapore finance organization and its accounts payable, cashflow and banking activities.
SAP ERP ECC 6.0 was configured to centralize Accounts Payable workflows, General Ledger processing, cash management and bank reconciliation capabilities, and to support month-end and year-end closing sequences. Configuration emphasis included vendor invoice processing, cash transfer proposal workflows, automated bank statement matching, and financial reporting outputs to support audit and management inquiries.
Operational coverage focused on the Finance department and vendor-facing payments functions, with the system producing data extracts and formatted reports consumable in Microsoft Excel and Power BI, consistent with stated staff skills in Excel and Power BI. The implementation enabled structured liaison points for internal and external auditors and provided accounting staff with system-based audit trails and reconciliations to support audit requests.
Governance and process changes included formalizing account payables approval flows, instituting month-end close checkpoints, and embedding controls for cashflow monitoring and bank reconciliation. Training provisions were planned for staff augmentation and entry-level hires, reflecting the job requirements that cite SAP familiarity as an advantage and the need for strong writing and stakeholder communication in accounts payable and reporting roles.
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Agency for Integrated Care (Singapore) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder1 | Applicant Tracking System | HCM | n/a | 2019 | 2020 |
In 2019, Agency for Integrated Care (Singapore) deployed CareerBuilder1 as its Applicant Tracking System on its public careers website. The CareerBuilder1 application is provisioned on an externally hosted application endpoint linked from AIC's careers page, and it functions as the primary candidate intake and application routing endpoint for external applicants.
The implementation centers on core Applicant Tracking System capabilities, including a candidate portal for job posting consumption, structured resume upload and parsing, application submission workflows, and applicant status tracking. CareerBuilder1 is configured to capture application artifacts, enforce required fields on submission, and surface candidate records for HR review, consistent with standard ATS recruitment lifecycle functionality.
Operational coverage is focused on HR and recruitment functions within Agency for Integrated Care in Singapore, with the system exposed to public applicants via the careers site. The deployment model uses an externally hosted application URL for applicant-facing interactions, while internal access is routed to HR users for screening and shortlisting activities.
Governance and workflow changes emphasize centralized candidate records and role based access for recruitment staff, with application routing and status updates standardized through the CareerBuilder1 interface. The implementation aligns applicant intake, tracking, and review workflows under a single Applicant Tracking System to consolidate recruitment operations.
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Benefits Administration | HCM |
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2015 | 2016 |
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Agency for Integrated Care (Singapore) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Agency for Integrated Care implemented Zendesk Chat on its public website. Zendesk Chat in the Chatbots and Conversational AI category was embedded as a web chat widget to enable real-time messaging, visitor session tracking, and contextual engagement. The deployment targeted the Agency for Integrated Care Singapore digital presence to capture incoming public inquiries and provide an on-site engagement channel.
Operationally the implementation used a web-embedded chat widget connected to agent consoles with chat transcript capture, supporting service teams responsible for inquiry intake and follow-up. Configuration included standard chat workflows such as canned responses, chat routing and session handoff to human agents, with centralized monitoring of active sessions and transcript retention for operational review and case triage. The narrative reflects a focused, website-centered deployment of Zendesk Chat within the Agency for Integrated Care, aligned to customer engagement and inquiry handling functions.
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Agency for Integrated Care (Singapore) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Agency for Integrated Care (Singapore) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Agency for Integrated Care (Singapore) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2016 | 2017 |
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Agency for Integrated Care (Singapore) SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2023 | 2023 |
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Agency for Integrated Care (Singapore) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2018 |
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Agency for Integrated Care (Singapore) Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2012 | 2013 |
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Agency for Integrated Care (Singapore) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Agency for Integrated Care (Singapore)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agency for Integrated Care (Singapore) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Agency for Integrated Care (Singapore) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Agency for Integrated Care (Singapore) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Agency for Integrated Care (Singapore) Technographics
Agency for Integrated Care (Singapore) is a Healthcare organization based in Singapore,
with around 900 employees and annual revenues of $100.0 million.
Agency for Integrated Care (Singapore) operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, CareerBuilder1 and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Agency for Integrated Care (Singapore) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, CareerBuilder and Zendesk.
Agency for Integrated Care (Singapore) recently adopted applications including
Sitecore Inventory management in 2023, Microsoft Power BI in 2022 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Agency for Integrated Care (Singapore)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Agency for Integrated Care (Singapore)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Agency for Integrated Care (Singapore) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.