Agren Technographics
Agren Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agren and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Agren employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agren has purchased the following applications: ePASS Enterprise for ERP Financial in 2011, CallRail Call Tracking for Call Tracking and Recording in 2014, Amazon SES for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agren is running and its propensity to invest more and deepen its relationship with EPASS Software , CallRail , Podium Corp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agren revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agren intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agren Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EPASS Software | Legacy | ePASS Enterprise | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, Agren implemented ePASS Enterprise to manage the scheduling of incoming service calls. ePASS Enterprise was provisioned as an ERP Financial application and configured to centralize service scheduling while preserving linkage to customer order and billing records. The deployment focused on Agren's service operations within its retail appliance business in the United States.
The implementation configured scheduling workflows for appointment intake, technician assignment, and service order lifecycle tracking inside ePASS Enterprise, aligning service events with financial posting and customer order records. Functional emphasis included service appointment orchestration, service order status tracking, and operational visibility for both operations and accounting teams. The solution established a single operational interface for scheduling and financial reconciliation within the ERP Financial system.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2014 | 2014 |
In 2014 Agren implemented CallRail Call Tracking on its website. The deployment of CallRail Call Tracking, in the Call Tracking and Recording category, was instrumented on public web pages to provision tracking numbers and capture inbound call events tied to web sessions, providing attribution for digital touchpoints and supporting Agren sales and marketing functions.
Functional capabilities implemented include dynamic number insertion for site visitors, call logging and recording, and built-in call analytics consistent with Call Tracking and Recording functionality. Operational coverage is focused on the company website and customer-facing phone lines for Agren, a 60 person retail organization in the United States, and governance was organized to centralize call logs and recordings as the single source for inbound voice interactions, enabling consistent routing, recording policy, and operational handling of sales and service leads.
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Customer Engagement | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Agren implemented Amazon SES for Transactional Email on its website. The implementation runs on Amazon Web Services and is embedded in the site's e-commerce and customer communication flows to deliver order confirmations, shipping notifications, and account related messages. Amazon SES is configured as the primary outbound mail channel for customer-facing transactional messages.
Configuration work included domain verification and email authentication setup such as SPF and DKIM, and integration via the SES SMTP interface or the SES API to the web application to ensure reliable programmatic sending. Operational coverage focuses on the website and customer service workflows, and governance has been oriented around sending quotas, sender identity management, and operational monitoring within the AWS account. Agren uses Amazon SES for Transactional Email to link application events to customer notifications for e-commerce and support functions.
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Transactional Email | PaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Agren
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Apps Being Evaluated by Agren Executives
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