Aire Acondicionado De Occidente Technographics
Aire Acondicionado De Occidente Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aire Acondicionado De Occidente and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Aire Acondicionado De Occidente employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aire Acondicionado De Occidente has purchased the following applications: Zendesk Service for Customer Support in 2018, HostGator for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aire Acondicionado De Occidente is running and its propensity to invest more and deepen its relationship with Zendesk , HostGator or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aire Acondicionado De Occidente revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aire Acondicionado De Occidente intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aire Acondicionado De Occidente Tech Stack and Enterprise Applications
Aire Acondicionado De Occidente CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Aire Acondicionado De Occidente deployed Zendesk Service for Customer Support on its corporate website. Zendesk Service is used as a cloud hosted customer support layer embedded on aadoccsa.com.mx to capture and route inbound customer inquiries from the site to the support team.
The implementation centers on core ticketing and web channel capture, combined with agent workflows and knowledge base capabilities typical of Customer Support deployments. Configuration emphasizes agent views, macros for repeatable responses, ticket categorization and prioritization to manage day to day customer service operations for the distributor.
Operationally the deployment covers the company customer service function in Mexico and is accessed through the website integration, providing a single inbox for web originated requests. Governance is organized around ticket routing, assignment rules and basic escalation or priority handling workflows, consistent with a small business using a SaaS Customer Support platform.
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Aire Acondicionado De Occidente IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HostGator | Legacy | HostGator | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Aire Acondicionado De Occidente deployed HostGator as its Application Hosting and Computing Services provider for the company website aadoccsa.com.mx. The implementation centers on HostGator hosting for the public web presence, providing externally managed infrastructure to support marketing and customer contact functions for the Mexico based distribution business.
The deployment is implemented as a vendor hosted web environment with control panel based management, covering site content publishing, domain DNS configuration, SSL certificate provisioning, file transfer and basic email provisioning tied to the corporate domain. Operational ownership appears to reside with internal staff using the HostGator management interface while HostGator supplies the Application Hosting and Computing Services, supporting website operations and online customer engagement for Aire Acondicionado De Occidente.
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IT Decision Makers and Key Stakeholders at Aire Acondicionado De Occidente
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Apps Being Evaluated by Aire Acondicionado De Occidente Executives
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