Dubai, x,
United Arab Emirates
Akron Brass Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Akron Brass Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Akron Brass Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Akron Brass Company has purchased the following applications: WhosOn Hybrid Chat for Chatbots and Conversational AI in 2008, Adobe Commerce (ex Magento) for eCommerce in 2014, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Akron Brass Company is running and its propensity to invest more and deepen its relationship with Parker Software , Adobe Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Akron Brass Company revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Akron Brass Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2008 | 2008 |
In 2008, Akron Brass Company deployed WhosOn Hybrid Chat on its public website. The implementation used WhosOn Hybrid Chat as a Chatbots and Conversational AI solution to provide website-based customer support and online engagement, positioning Akron Brass Company WhosOn Hybrid Chat Chatbots and Conversational AI for customer service and sales interaction workflows.
The deployment centered on a web chat widget and hybrid interaction model that combined automated conversational handling with live agent escalation, consistent with common Chatbots and Conversational AI capabilities. Configuration work included agent routing rules, session transfer logic from bot to human, canned response libraries, chat transcript capture, and basic visitor presence tracking for on-page engagement.
Operational scope covered the company website serving customers in the United Arab Emirates, with primary business functions impacted being customer service and sales engagement. Governance and process changes focused on chat staffing schedules, agent availability controls, escalation workflows, and operational ownership for daily chat monitoring and transcript review.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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