Al Yousuf Group
Al Yousuf Head Office 1st Floor, Near Al Safa Metro Station, Sheikh Zayed Road,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 339 0000
Retail
Al Yousuf Group Technographics
Al Yousuf Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Yousuf Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Al Yousuf Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Yousuf Group has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, LiveAdmins Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Yousuf Group is running and its propensity to invest more and deepen its relationship with Oracle , LiveAdmins , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Yousuf Group revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Yousuf Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Al Yousuf Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Al Yousuf Group implemented Oracle E-Business Suite as its core ERP Financial application, deploying Oracle R12 across Service, SCM and Finance modules to centralize transactional finance and operational processes for its Dubai operations. The implementation focused on Oracle E-Business Suite functionality to support Accounts Payable, Accounts Receivable, General Ledger, and integrated service and supply chain financial touchpoints within the retail parent company.
Configuration and technical work centered on Forms and Reports customization and extension, using Forms 11g and 12c for UI personalization and validations, and Reports 10g together with XML Publisher to produce PDF and XLS outputs and check print templates. Development included concurrent programs, custom APIs and performance tuning, creation of Discoverer reports, and use of Web ADI to load invoices from Excel into the application tables. Alerts were created and scheduled periodically to support operational monitoring and batch processing.
Operational support was run through daily end user support and ITSM ticket workflows, with the Oracle Apps Technical Analyst resolving incidents, performing unit and integration testing, and driving technical enhancements. The scope of operational coverage included Service, SCM and Finance business functions across Al Yousuf Industries LLC in Dubai, with workstreams handling both functional tickets and technical fixes within SLA targets.
Governance and process work used AIM-based documentation to guide process improvements and rollout of customizations, including personalizations for delivered forms and structured testing of custom APIs and integrations. The implementation emphasized maintainability through documented enhancements, scheduled alerts and standardized report templates to align finance and operational processes under Oracle E-Business Suite ERP Financial for Al Yousuf Group.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveAdmins | Legacy | LiveAdmins Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Al Yousuf Group deployed LiveAdmins Live Chat. The LiveAdmins Live Chat application, categorized as Chatbots and Conversational AI, is embedded on the company website to provide customer engagement and online sales assistance, establishing the application as the conversational layer supporting retail customer service and web storefront interactions.
The implementation uses a client side web chat widget integrated via JavaScript, paired with an agent console to manage live interactions, canned responses, chat transcript logging, and live agent handoff, reflecting standard Chatbots and Conversational AI functional modules. Operational scope centers on customer service and e commerce business functions for Al Yousuf Group in the United Arab Emirates, with governance oriented around chat handling workflows, escalation paths, and scripted response management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Al Yousuf Group implemented Microsoft 365 for Collaboration. The UAE retail company with approximately 1500 employees uses Microsoft 365 and is surfacing Microsoft 365 services on its public website, indicating public-facing and internal deployment touchpoints.
The Microsoft 365 deployment centers on Collaboration capabilities, including cloud email and calendaring, real-time chat and meetings, intranet and document management, personal file sync, and the Office productivity suite. Microsoft 365 is positioned to support core collaboration workflows such as team communication, content co-authoring, document lifecycle management, and centralized file storage.
The presence of Microsoft 365 assets on the corporate website suggests the platform is used beyond strictly internal communication, extending to publicly accessible content or resource links delivered via Microsoft 365 services. Operational coverage is described at the organizational level, with the platform serving corporate collaboration and external content surfaces tied to the retail business.
Governance aligns with common Microsoft 365 administration patterns, including centralized tenant administration, identity and access management, and information governance controls for content access and retention. The implementation emphasizes Microsoft 365 as the primary Collaboration platform for Al Yousuf Group, with administrative and policy controls to manage corporate collaboration and externally exposed resources.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Al Yousuf Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Al Yousuf Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Al Yousuf Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Al Yousuf Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Al Yousuf Group Technographics
Al Yousuf Group is a Retail organization based in United Arab Emirates,
with around 1500 employees and annual revenues of $200.0 million.
Al Yousuf Group operates a diverse technology stack with applications such as
Oracle E-Business Suite, LiveAdmins Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Al Yousuf Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveAdmins and Microsoft.
Al Yousuf Group recently adopted applications including
Ionic Platform in 2022, GoDaddy in 2022 and Hostinger Cloud Hosting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Yousuf Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Al Yousuf Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Al Yousuf Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.