Norwich, NR1 1RE,
United Kingdom
Alan Boswell Insurance Brokers Technographics
Alan Boswell Insurance Brokers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alan Boswell Insurance Brokers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Alan Boswell Insurance Brokers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alan Boswell Insurance Brokers has purchased the following applications: Forms/Email Based ATS for Applicant Tracking System in 2010, Tawk.to for Chatbots and Conversational AI in 2019, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alan Boswell Insurance Brokers is running and its propensity to invest more and deepen its relationship with In-House Applications , Payroll Outsourcing , Tawk.to or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alan Boswell Insurance Brokers revenues, which have grown to $46.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alan Boswell Insurance Brokers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alan Boswell Insurance Brokers Tech Stack and Enterprise Applications
Alan Boswell Insurance Brokers HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Forms/Email Based ATS | Applicant Tracking System | HCM | n/a | 2010 | 2010 |
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Payroll | HCM |
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2018 | 2018 |
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Alan Boswell Insurance Brokers AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Alan Boswell Insurance Brokers implemented Tawk.to on their website. The Tawk.to deployment served as a customer-facing web chat widget under the Chatbots and Conversational AI category for real-time messaging and visitor engagement.
The implementation leveraged standard Tawk.to capabilities such as live chat, offline messaging, canned responses, visitor monitoring, and chat history to support customer service and sales inquiries. Tawk.to was configured to capture chat transcripts and basic visitor metadata, enabling front-line teams to manage inbound enquiries via the embedded agent console. Operational coverage focused on the public website and insurance customer service functions.
Deployment architecture followed a JavaScript embed model integrated into the site front-end, delivering browser-based agent consoles without additional on-premise infrastructure. Governance emphasized channel ownership by customer service teams, and processes were adjusted for real-time chat routing and handoff to email or phone channels.
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Alan Boswell Insurance Brokers Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Alan Boswell Insurance Brokers deployed Slack Connect. Slack Connect is implemented as their Collaboration solution and Slack is surfaced on the company website to provide channels for external stakeholder engagement.
The Slack Connect deployment focuses on channel based collaboration, direct messaging, file sharing, and threaded conversations, capabilities typical of a Collaboration application. Configuration work emphasized external channels for partner and client access alongside private internal channels, with administrative controls for channel membership and message governance.
The only explicitly observed integration is Slack being used on the public website to surface channels and invite external engagement. Operational coverage spans broker communications and client engagement workflows, and governance practices center on channel naming conventions, access policies, and centralized administration to control external connections and message visibility.
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Alan Boswell Insurance Brokers CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Alan Boswell Insurance Brokers ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Alan Boswell Insurance Brokers PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Alan Boswell Insurance Brokers IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Alan Boswell Insurance Brokers CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Alan Boswell Insurance Brokers
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alan Boswell Insurance Brokers Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-14 | Alan Boswell Insurance Brokers | Evaluated | Acturis | Acturis Insurance Platform | Insurance ERP | ERP Services and Operations |