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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

AlfaPeople Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HappyFox Legacy HappyFox Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, AlfaPeople deployed HappyFox Chat on their public website, implementing the application from the Chatbots and Conversational AI category to instrument visitor-facing conversational flows. The deployment uses the HappyFox Chat web-embedded chat widget to present automated and live messaging to site visitors, positioning AlfaPeople HappyFox Chat within Chatbots and Conversational AI to support customer support and sales functions on the website. Configuration focused on standard conversational modules common to web chat implementations, including automated response libraries, proactive chat triggers, form-based lead capture, and scripted handoff paths to human agents. The HappyFox Chat configuration likely includes session history, canned replies, workflow rules for routing inbound conversations, and administrative dashboards for conversation monitoring and basic analytics to manage agent queues and response patterns. Operational coverage centers on customer engagement on the corporate site, with governance oriented around message templates, escalation workflows, and role-based access for support and sales users. Ongoing management is expected to emphasize conversation script governance and iterative tuning of chat workflows to align the HappyFox Chat deployment with AlfaPeople business functions that engage website visitors.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2014 2014
Customer Support CRM 2016 2016
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2015 2015
Marketing Automation CRM 2016 2016
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2023 2023
IT Decision Makers and Key Stakeholders at AlfaPeople
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by AlfaPeople Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AlfaPeople Technographics

AlfaPeople is a Professional Services organization based in Denmark, with around 650 employees and annual revenues of $135.0 million.

AlfaPeople operates a diverse technology stack with applications such as HappyFox Chat, Microsoft 365 and Zendesk Service, covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.

AlfaPeople has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as HappyFox, Microsoft and Zendesk.

AlfaPeople recently adopted applications including Microsoft Azure Monitor in 2023, Cloudflare CDN in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of AlfaPeople’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates AlfaPeople’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete AlfaPeople technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.