Allan Hornbeck Chevrolet
400-402 Main St,
Forest City, 18421, PA,
United States
Forest City, 18421, PA,
United States
1 570-960-4470
Automotive
Allan Hornbeck Chevrolet Technographics
Allan Hornbeck Chevrolet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allan Hornbeck Chevrolet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Allan Hornbeck Chevrolet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allan Hornbeck Chevrolet has purchased the following applications: Autoline Drive DMS for Dealership Management in 2012, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018, Emplifi Astute VoCiperceptions for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allan Hornbeck Chevrolet is running and its propensity to invest more and deepen its relationship with CDK Global , LivePerson , Emplifi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allan Hornbeck Chevrolet revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allan Hornbeck Chevrolet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allan Hornbeck Chevrolet Tech Stack and Enterprise Applications
Allan Hornbeck Chevrolet ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | Autoline Drive DMS | Dealership Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Allan Hornbeck Chevrolet implemented Autoline Drive DMS for Dealership Management. The deployment focused on the dealership’s single-site service and customer service operations, positioning Autoline Drive DMS as the primary system for service desk workflows and scheduling within the service department.
Autoline Drive DMS was configured to support full repair order lifecycle management, including creation, maintenance, and closure of Repair Orders, structured appointment scheduling with quoted repair estimates and communicated wait times, customer status updates, warranty claim preparation and submission, and loaner fleet management. Technicians and service advisors used the system to record labor and parts activity, and service desk processes emphasized timely promise time coordination between staff and customers.
The implementation included an explicit operational integration with CDK Global for Repair Order handling, reflecting a dual-system workflow where Repair Orders were created, maintained, and closed in CDK Global while Autoline Drive DMS managed scheduling, customer communications, warranty documentation, and loaner assignments. Governance was organized around standard operating procedures for repair order lifecycle and warranty claim workflows, with processes to coordinate internal teams and customer communications to meet promised service times.
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Allan Hornbeck Chevrolet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Allan Hornbeck Chevrolet deployed LivePerson Conversational Cloud on its public website. Allan Hornbeck Chevrolet implemented LivePerson Conversational Cloud as a Chatbots and Conversational AI solution to provide a web-embedded conversational layer on hornbeckchevrolet.com, enabling direct customer engagement from the dealership site.
The implementation centers on typical Chatbots and Conversational AI capabilities, including a web chat widget, automated messaging flows, intent recognition, and live agent transfer for escalation. Configuration and conversational content are managed through the LivePerson administrative interface, with routing and scripting aligned to sales inquiries, service appointment requests, and general customer support workflows. Operational scope is focused on the dealership customer engagement function at the site level, with dealer staff operating live chat channels and maintaining conversational workflows through the vendor console.
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Allan Hornbeck Chevrolet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Emplifi | Legacy | Emplifi Astute VoCiperceptions | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Allan Hornbeck Chevrolet deployed Emplifi Astute VoCiperceptions on its website. Allan Hornbeck Chevrolet Emplifi Astute VoCiperceptions Customer Experience is implemented as a web‑embedded voice of customer capture point, aligning the application with public site touchpoints to collect visitor feedback and perception signals.
Configuration emphasizes Customer Experience capabilities common to the category, including real time feedback capture, perception and sentiment analytics, and dashboarding to surface customer issues. Operational scope is focused on the dealership website and public digital channels, supporting front line sales and service workflows, with governance expected to rely on local staff to monitor dashboards and incorporate feedback into existing customer handling processes.
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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Allan Hornbeck Chevrolet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Allan Hornbeck Chevrolet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Allan Hornbeck Chevrolet
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| No data found | ||||||
Apps Being Evaluated by Allan Hornbeck Chevrolet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Allan Hornbeck Chevrolet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Allan Hornbeck Chevrolet digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Allan Hornbeck Chevrolet Technographics
Allan Hornbeck Chevrolet is a Automotive organization based in United States,
with around 20 employees and annual revenues of $4.0 million.
Allan Hornbeck Chevrolet operates a diverse technology stack with applications such as
Autoline Drive DMS, LivePerson Conversational Cloud and Emplifi Astute VoCiperceptions,
covering areas like Dealership Management, Chatbots and Conversational AI and Customer Experience.
Allan Hornbeck Chevrolet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CDK Global, LivePerson and Emplifi.
Allan Hornbeck Chevrolet recently adopted applications including
Tealium IQ Tag Management in 2021, Survicate Customer Experience and Survey Software in 2020 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Allan Hornbeck Chevrolet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Allan Hornbeck Chevrolet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Allan Hornbeck Chevrolet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.