Forest City, 18421, PA,
United States
Allan Hornbeck Chevrolet Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Allan Hornbeck Chevrolet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Allan Hornbeck Chevrolet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allan Hornbeck Chevrolet has purchased the following applications: Autoline Drive DMS for Dealership Management in 2012, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018, Emplifi Astute VoCiperceptions for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allan Hornbeck Chevrolet is running and its propensity to invest more and deepen its relationship with CDK Global , LivePerson , Emplifi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allan Hornbeck Chevrolet revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allan Hornbeck Chevrolet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | Autoline Drive DMS | Dealership Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Allan Hornbeck Chevrolet implemented Autoline Drive DMS for Dealership Management. The deployment focused on the dealership’s single-site service and customer service operations, positioning Autoline Drive DMS as the primary system for service desk workflows and scheduling within the service department.
Autoline Drive DMS was configured to support full repair order lifecycle management, including creation, maintenance, and closure of Repair Orders, structured appointment scheduling with quoted repair estimates and communicated wait times, customer status updates, warranty claim preparation and submission, and loaner fleet management. Technicians and service advisors used the system to record labor and parts activity, and service desk processes emphasized timely promise time coordination between staff and customers.
The implementation included an explicit operational integration with CDK Global for Repair Order handling, reflecting a dual-system workflow where Repair Orders were created, maintained, and closed in CDK Global while Autoline Drive DMS managed scheduling, customer communications, warranty documentation, and loaner assignments. Governance was organized around standard operating procedures for repair order lifecycle and warranty claim workflows, with processes to coordinate internal teams and customer communications to meet promised service times.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Emplifi | Legacy | Emplifi Astute VoCiperceptions | Customer Experience | CRM | n/a | 2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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