Teknova
2290 Bert Drive,
Hollister, 95023, CA,
United States
Hollister, 95023, CA,
United States
1 805-418-5006
Life Sciences
Teknova Technographics
Teknova Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teknova and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 237 Teknova employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teknova has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teknova is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teknova revenues, which have grown to $39.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teknova intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teknova Tech Stack and Enterprise Applications
Teknova AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Teknova implemented Salesforce Chat formerly Salesforce Live Agent on its public website. The deployment aligns with the Chatbots and Conversational AI category to provide real-time web chat for customer inquiries and pre-sales engagement.
Teknova configured Salesforce Chat with an embedded website widget, real-time agent routing, and chat transcript capture to support conversational workflows. Configuration work focused on agent console setup, chat routing rules, canned messaging scripts, and transcript retention settings to ensure consistent handling of inbound chats.
Operational scope centered on customer-facing support and commercial teams in the United States, with processes adjusted to accommodate live chat routing and agent handoffs. Governance emphasized chat routing policies, transcript capture and retention, and documented agent escalation procedures to integrate chat handling into existing support operations.
The implementation leverages Salesforce Chat's native connection to the Salesforce platform to correlate chat transcripts with customer interaction records. This linkage supports post-chat follow-up and routing into established case handling workflows within Teknova's support processes.
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Teknova Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Teknova implemented Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment centralized email and real-time communication, with Microsoft Teams supporting meetings and chat, Exchange Online handling mail, and SharePoint Online and OneDrive for Business managing document libraries and team sites. The implementation emphasizes standard collaboration workflows such as document coauthoring, version control, and secure file sharing to support distributed teams.
The architecture follows a cloud first tenant model with Azure Active Directory used for identity, user provisioning, and access control, and tenant level governance configured for information protection and retention. Operational scope extends across the company and covers corporate functions and cross functional team collaboration, and public facing signals indicate Teknova uses Microsoft 365 on their website. Governance practices include role based permissions, centralized site collections, and policy driven lifecycle management for documents consistent with Collaboration platform deployments.
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Collaboration | Collaboration |
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2021 | 2021 |
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Teknova Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Teknova deployed Algolia Search on their website. Teknova uses Algolia Search, an Application, Web and Enterprise Search solution, to power site search and customer facing discovery for product and technical content on its public web presence.
The implementation centers on standard search service architecture, with hosted Algolia indices configured for product and content catalogs, relevance tuning, autocomplete and instant search UI components. Configuration work included facet and filter setup, ranking rules and synonym management, and deployment of search analytics to inform ongoing relevance adjustments.
Integration scope is focused on the public website front end, where Algolia Search indexes site content and serves query results through the Algolia service API. Indexing workflows and content ingestion are aligned with the site content management processes, and query logging is used to surface tuning opportunities and refine search relevance over time.
Operational governance for the deployment established indexing cadence, relevance tuning ownership and content tagging standards to maintain search quality as site content evolves. The narrative reflects Teknova Algolia Search Application, Web and Enterprise Search business function alignment between web search infrastructure and customer facing discovery workflows.
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Teknova eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Teknova CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Teknova PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2020 | 2020 |
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Quality Management | PLM and Engineering |
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2020 | 2020 |
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Teknova IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Teknova CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Teknova
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Teknova Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Teknova IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Teknova digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Teknova Technographics
Teknova is a Life Sciences organization based in United States,
with around 237 employees and annual revenues of $39.0 million.
Teknova operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Algolia Search,
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
Teknova has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Microsoft and Algolia.
Teknova recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, CodeTwo Email Signatures in 2021 and Algolia Search in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Teknova’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Teknova’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Teknova technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.