Skopje, 1000,
Macedonia
Alpiq Energija Skopje Technographics
Alpiq Energija Skopje Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alpiq Energija Skopje and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Alpiq Energija Skopje employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alpiq Energija Skopje has purchased the following applications: Microsoft 365 for Collaboration in 2022, Blue Billywig Platform for Content Management in 2021, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alpiq Energija Skopje is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Blue Billywig or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alpiq Energija Skopje revenues, which have grown to $122.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alpiq Energija Skopje intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alpiq Energija Skopje Tech Stack and Enterprise Applications
Alpiq Energija Skopje Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Alpiq Energija Skopje deployed Microsoft 365 as its Collaboration platform, with the implementation observable on the company website. The Microsoft 365 deployment reflects a cloud-hosted SaaS architecture providing centralized collaboration services for the 50 person utility, aligned with corporate communication and internal coordination needs.
Microsoft 365 is configured to deliver core Collaboration capabilities including hosted email, document libraries and versioning, real-time chat and meetings, and file synchronization across devices, consistent with standard Microsoft 365 functional modules. Governance is organized around cloud identity and access controls, workspace configuration for team collaboration, and document lifecycle controls to support corporate teams and operational workflows within Alpiq Energija Skopje.
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Collaboration | Collaboration |
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2022 | 2022 |
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Alpiq Energija Skopje Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Billywig | Legacy | Blue Billywig Platform | Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Alpiq Energija Skopje implemented Blue Billywig Platform to manage digital media and site content on its corporate website. The Blue Billywig Platform serves as the organization's Content Management solution for web-based media delivery and centralized publishing of rich content on alpiq.com/mk.
Deployment scope is focused on the public website, with configuration oriented to content publishing, media asset management, template-driven components, metadata tagging, and editorial workflow controls. The implementation aligns Blue Billywig Platform capabilities with marketing and communications functions, enabling centralized staging and scheduling of content and enforcing role-based access and editorial review processes for web publishing.
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Alpiq Energija Skopje CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Alpiq Energija Skopje deployed Zendesk Service as its Customer Support application. Zendesk Service is embedded on the company website to capture customer inquiries, route issues submitted via the website into a centralized ticket queue, and provide a public-facing knowledge resource. The deployment targets the customer service function for Alpiq Energija Skopje in Macedonia and is delivered as a cloud SaaS solution.
Configuration emphasizes the ticketing workflow, web widget intake, knowledge base content, and browser-based agent consoles, reflecting common Customer Support functional modules. Operational scope is focused on a centralized support team managing incoming site traffic and escalating through defined ticket statuses and routing categories. Governance centers on standard ticket lifecycle processes and agent queue configuration, with automation and categorization configured to align day-to-day support operations.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Alpiq Energija Skopje ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Alpiq Energija Skopje TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Alpiq Energija Skopje IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Alpiq Energija Skopje
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Alpiq Energija Skopje Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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