Calabasas, 91302, CA,
United States
AmaWaterways Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AmaWaterways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 AmaWaterways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmaWaterways has purchased the following applications: Microsoft 365 for Collaboration in 2017, 8x8 Contact Center for Call Center in 2022, Akamai mPulse for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmaWaterways is running and its propensity to invest more and deepen its relationship with Microsoft , 8x8, Inc. , AcuityAds or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmaWaterways revenues, which have grown to $2.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmaWaterways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 AmaWaterways deployed Microsoft 365 to provide Collaboration capabilities for its corporate workforce. Microsoft 365 is referenced on AmaWaterways' public website and serves as the primary cloud-hosted Collaboration platform for the company.
The implementation uses Microsoft 365 core Collaboration capabilities, including Exchange Online for email and calendaring, SharePoint Online for intranet and document management, Microsoft Teams for meetings and messaging, OneDrive for file synchronization, and Office web and desktop apps for content authoring. The deployment is managed through a cloud-hosted Microsoft 365 tenant with centralized administration, role-based access controls, and information governance patterns to support cross-functional collaboration and content workflows. AmaWaterways Microsoft 365 Collaboration supports business functions such as corporate communications, operations, and knowledge management.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, AmaWaterways implemented 8x8 Contact Center on its public website to centralize inbound customer communications. AmaWaterways is a leisure and hospitality operator with approximately 350 employees, and the deployment is registered under the Call Center application category.
The 8x8 Contact Center implementation leverages core cloud contact center capabilities common to the Call Center category, including omnichannel routing, interactive voice response, automatic call distribution, call recording, and an agent workspace for handling customer interactions. Configuration focused on contact routing rules and queue structures to separate reservations, itinerary support, and general customer service workflows.
The solution is embedded on the AmaWaterways website to capture web-originated contacts and route voice and chat engagements into the centralized contact environment, directing interactions to reservation and customer service teams. Operational coverage centers on customer-facing functions that manage bookings and pre-trip inquiries, with agent queues aligned to those business functions.
Deployment follows a cloud-hosted 8x8 architecture, enabling centralized telephony and contact routing without on-premise infrastructure. Governance emphasis is on inventorying contact flows, provisioning agent workspaces, and maintaining queue and routing policies to support ongoing contact handling on the website.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2019 | 2019 |
In 2019, AmaWaterways deployed Akamai mPulse on its public website. AmaWaterways implemented Akamai mPulse for Application Performance Management to capture real user experience metrics across customer-facing pages.
The implementation instruments the front end with the Akamai mPulse JavaScript agent to collect page timing, resource timing, sessionization, and user engagement metrics. Akamai mPulse dashboards and segmenting capabilities were configured to provide visibility by device class, browser, and page type, enabling performance analysis aligned with web performance and front-end optimization workflows.
Operational scope focused on the company website, with ownership aligned to web operations and digital experience teams. Data from Akamai mPulse is consumed through monitoring dashboards to support troubleshooting and prioritization of web performance workstreams, and governance was oriented around routine performance reviews and dashboard-driven ticketing for remediation.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2017 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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