AmeriCU Credit Union
1916 Black River Blvd.,
Rome, 13440, NY,
United States
Rome, 13440, NY,
United States
1 800-388-2000
Banking and Financial Services
AmeriCU Credit Union Technographics
AmeriCU Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriCU Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 AmeriCU Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriCU Credit Union has purchased the following applications: UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2020, Jack Henry Credit Union Management (previously Symitar Episys) for Credit Union Management in 2024, Glia AI Management for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriCU Credit Union is running and its propensity to invest more and deepen its relationship with UKG , Jack Henry & Associates , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriCU Credit Union revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriCU Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AmeriCU Credit Union Tech Stack and Enterprise Applications
AmeriCU Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020 AmeriCU Credit Union implemented UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling to manage employee schedules and shift coverage. AmeriCU Credit Union uses UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling as the primary scheduling application to support roster management and staff availability workflows for its banking operations.
The deployment centers on core workforce scheduling capabilities, including schedule authoring, shift templates, time off and availability management, and automated shift assignment logic typical of Workforce Scheduling platforms. Configuration work focused on role based scheduling rules and approval workflows, enabling managers to publish schedules and employees to request swaps or time off within the UKG FMSI Scheduler user experience.
The implementation is surfaced on AmeriCU Credit Union web properties, with UKG FMSI Scheduler present on their website to provide employee self service access to schedules. Governance emphasizes scheduling policy configuration and manager approval routing to enforce coverage requirements across member facing functions, with operational controls embedded in the scheduler rather than separate tooling.
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AmeriCU Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Credit Union Management (previously Symitar Episys) | Credit Union Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, AmeriCU Credit Union deployed Jack Henry Credit Union Management (previously Symitar Episys) to support geographic expansion and deepen community reinvestment across its network. The implementation is anchored in the credit union's long standing 30 year relationship with Jack Henry and builds on prior Symitar core usage, extending the environment into a private cloud to improve operational scalability for 164,000 members across 20 locations in Central and Northern New York.
The Jack Henry Credit Union Management deployment included configuration and productization of retail and business capabilities, notably a competitive rewards checking product and debit card account, earned wage access, and streamlined account opening workflows. SymAdvisor consulting resources from Jack Henry assisted with product launch strategy, adoption based rewards configuration, and the delivery of data analytics and reporting solutions to support ongoing engagement and performance monitoring.
Operational changes focused on identity and eligibility verification, account opening orchestration, and reporting integration with the core environment to support member services and business banking functions. Those process changes reduced average account opening time from 10 minutes to 3.5 minutes as part of the reported rollout, and the platform supports member acquisition and wallet share initiatives through enhanced product differentiation and analytics driven decisions.
Governance and rollout emphasized continual modernization, optimization, and system extension rather than a one time cutover, enabling AmeriCU to reallocate personnel and resources toward expansion and community programs. The credit union also used the platform to operationalize emergency lending programs, donation request workflows reviewed by local community members, and specialty closing programs for first responders and military members, while Jack Henry support is cited as a contributing factor in AmeriCU growing assets from $193 million to $2.7 billion over the relationship period.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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AmeriCU Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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AmeriCU Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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AmeriCU Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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AmeriCU Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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AmeriCU Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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AmeriCU Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at AmeriCU Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AmeriCU Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AmeriCU Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AmeriCU Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AmeriCU Credit Union Technographics
AmeriCU Credit Union is a Banking and Financial Services organization based in United States,
with around 400 employees and annual revenues of $125.0 million.
AmeriCU Credit Union operates a diverse technology stack with applications such as
UKG FMSI Scheduler (ex Kronos FMSI Scheduler), Jack Henry Credit Union Management (previously Symitar Episys) and Glia AI Management,
covering areas like Workforce Scheduling, Credit Union Management and Chatbots and Conversational AI.
AmeriCU Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Jack Henry & Associates and Glia Technologies.
AmeriCU Credit Union recently adopted applications including
Jack Henry Credit Union Management (previously Symitar Episys) in 2024, The Trade Desk in 2023 and Brand CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AmeriCU Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AmeriCU Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AmeriCU Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.