Rome, 13440, NY,
United States
AmeriCU Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriCU Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 AmeriCU Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriCU Credit Union has purchased the following applications: UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2020, Jack Henry Credit Union Management (previously Symitar Episys) for Credit Union Management in 2024, Glia AI Management for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriCU Credit Union is running and its propensity to invest more and deepen its relationship with UKG , Jack Henry & Associates , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriCU Credit Union revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriCU Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020 AmeriCU Credit Union implemented UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling to manage employee schedules and shift coverage. AmeriCU Credit Union uses UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling as the primary scheduling application to support roster management and staff availability workflows for its banking operations.
The deployment centers on core workforce scheduling capabilities, including schedule authoring, shift templates, time off and availability management, and automated shift assignment logic typical of Workforce Scheduling platforms. Configuration work focused on role based scheduling rules and approval workflows, enabling managers to publish schedules and employees to request swaps or time off within the UKG FMSI Scheduler user experience.
The implementation is surfaced on AmeriCU Credit Union web properties, with UKG FMSI Scheduler present on their website to provide employee self service access to schedules. Governance emphasizes scheduling policy configuration and manager approval routing to enforce coverage requirements across member facing functions, with operational controls embedded in the scheduler rather than separate tooling.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Jack Henry & Associates | Legacy | Jack Henry Credit Union Management (previously Symitar Episys) | Credit Union Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, AmeriCU Credit Union deployed Jack Henry Credit Union Management (previously Symitar Episys) to support geographic expansion and deepen community reinvestment across its network. The implementation is anchored in the credit union's long standing 30 year relationship with Jack Henry and builds on prior Symitar core usage, extending the environment into a private cloud to improve operational scalability for 164,000 members across 20 locations in Central and Northern New York.
The Jack Henry Credit Union Management deployment included configuration and productization of retail and business capabilities, notably a competitive rewards checking product and debit card account, earned wage access, and streamlined account opening workflows. SymAdvisor consulting resources from Jack Henry assisted with product launch strategy, adoption based rewards configuration, and the delivery of data analytics and reporting solutions to support ongoing engagement and performance monitoring.
Operational changes focused on identity and eligibility verification, account opening orchestration, and reporting integration with the core environment to support member services and business banking functions. Those process changes reduced average account opening time from 10 minutes to 3.5 minutes as part of the reported rollout, and the platform supports member acquisition and wallet share initiatives through enhanced product differentiation and analytics driven decisions.
Governance and rollout emphasized continual modernization, optimization, and system extension rather than a one time cutover, enabling AmeriCU to reallocate personnel and resources toward expansion and community programs. The credit union also used the platform to operationalize emergency lending programs, donation request workflows reviewed by local community members, and specialty closing programs for first responders and military members, while Jack Henry support is cited as a contributing factor in AmeriCU growing assets from $193 million to $2.7 billion over the relationship period.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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