American Red Cross
431 18th Street,
Washington, 20006, DC,
United States
Washington, 20006, DC,
United States
1 180-073-2767
Non Profit
American Red Cross Technographics
American Red Cross Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Red Cross and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 American Red Cross employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Red Cross has purchased the following applications: SAP Concur Invoice for AP Automation in 2014, Workday Compensation for Compensation Management in 2016, IBM Maximo for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Red Cross is running and its propensity to invest more and deepen its relationship with SAP , Oracle , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Red Cross revenues, which have grown to $2.91 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Red Cross intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Red Cross Tech Stack and Enterprise Applications
American Red Cross ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014, American Red Cross implemented SAP Concur Invoice for AP Automation. The deployment centralized accounts payable processing to reduce manual touchpoints and accelerate invoice throughput across the organization. Implementation emphasis was placed on automating invoice intake, electronic routing, and structured approval workflows to standardize AP operations.
SAP Concur Invoice was configured to leverage invoice capture and optical character recognition, automated matching to purchase data where available, configurable approval routing, exception handling, and electronic archiving. The configuration used AP Automation functional modules for invoice validation, workflow orchestration, and audit trail instrumentation to create a single system of record for payables. The solution was provisioned to align invoice records with the organization s vendor master and payment processes to support downstream financial posting and payment execution.
Governance and process changes accompanied the technical deployment, with centralized invoice processing controls, documented approval SLAs, and defined exception resolution workflows to enforce compliance and reduce cycle time. As a result American Red Cross reduced their invoice cycle from thirty days to five after deploying SAP Concur Invoice, demonstrating a significant compression of invoice processing lead time.
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ERP Financial | ERP |
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2011 | 2012 |
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2020 | 2020 |
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American Red Cross HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Compensation | Compensation Management | HCM | n/a | 2016 | 2016 |
In 2016, American Red Cross implemented Workday Compensation as part of a broader Workday deployment. The Workday Compensation implementation supports the organization's Compensation Management requirements alongside Recruiting, Human Capital Management, Talent, Performance, and Payroll modules.
The implementation was executed through structured process requirement documentation, data conversion, and end-to-end testing, with the HR Shared Services team responsible for configuration and operationalization. Workday Compensation was configured to enable standard compensation workflows typical of the Compensation Management category, including structured salary and pay group configuration, centralized compensation planning, and integration points into payroll and talent processes.
Operational coverage centered on HR Shared Services and HR Field Operations, where the project consolidated more than 40 ADP pay groups into two centralized pay groups, simplifying pay group governance and downstream processing. The program included Employee Service Center setup and implementation with Alight Solutions and explicit vendor and client relationship management responsibilities to coordinate service delivery and technical handoffs.
Governance changes included establishing metrics and reporting systems to track SLAs, formal vendor management and contract oversight, and documented standard operating procedures for transactional HR work. Documented outcomes from the project include successful implementation of Workday Compensation, consolidation of pay groups, reduction of HR Shared Services headcount from over 30 to 12, management of vendor SLAs, and reductions in variable expenses through contract renegotiations.
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Video Interviewing | HCM |
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2020 | 2020 |
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American Red Cross ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, American Red Cross implemented IBM Maximo as its Enterprise Asset Management solution. The deployment is provisioned as a web-accessible IBM Maximo instance at https://auth.redcross-test.suite.maximo.com/login/#/form, indicating a centrally hosted application footprint for asset and facilities management.
IBM Maximo was configured to provide core Enterprise Asset Management capabilities including an asset registry, work order management, preventive maintenance scheduling, inspection workflows, and inventory control, aligning platform functionality with standard EAM process terminology. The implementation leverages IBM Maximo web forms and role based access to capture service requests, assign and track work orders, and maintain asset lifecycle records.
The web provisioned IBM Maximo instance supports centralized governance and standardization of maintenance workflows across American Red Cross operations, integrating asset management practices with business functions such as facilities management, field service operations, and operational maintenance. IBM Maximo serves as the authoritative system for managing physical assets and maintenance processes within the organization.
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Non Profit ERP | ERP Services and Operations |
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2008 | 2008 |
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American Red Cross AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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American Red Cross Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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American Red Cross Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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American Red Cross Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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American Red Cross eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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American Red Cross CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2017 |
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Call Center, Customer Experience | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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American Red Cross ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2009 | 2009 |
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IT Service Management | ITSM |
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2017 | 2017 |
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American Red Cross PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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American Red Cross Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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American Red Cross TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2020 | 2020 |
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American Red Cross IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Network Virtualisation | IaaS |
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2017 | 2017 |
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American Red Cross CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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American Red Cross Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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HRO (HR Outsourcing) | Professional Services |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at American Red Cross
| First Name | Last Name | Title | Function | Department | Phone | |
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Sr Director, Sr Director, Marketing Business Intelligence and Data Solutions | Director | IT | |
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Sr Director, Market Intelligence | Director | IT | |
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Business Intelligence Manager | Manager | IT | |
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Sr Director of Revenue | Director | Sales | |
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Senior Vice President Sales and Hospital Marketing | VP | Marketing | |
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Vice President- Sales, Service Delivery and Business Operations | VP | Sales | |
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Regional Chief Operating Officer | CXO | Finance | |
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Regional Chief Operations Officer (NV & UT) and Executive Director (Southern Nevada) | Director | Finance | |
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President and Chief Executive Officer | CXO | Finance | |
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Director, Sales Operations and Administration | Director | Sales | |
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CHRO | CXO | HR | |
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VP, HR For Biomedical services | VP | HR | |
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Divisional Field Finance Director | Director | Finance | |
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CFO | CXO | Finance | |
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VP IT | VP | IT | |
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COO | CXO | Finance | |
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Chief of Staff | CXO | Finance | |
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Director of Payroll | Director | Finance | |
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Vice President, Information Technology | VP | IT | |
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Chief Transformation Officer | CXO | Finance | |
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Chief Innovation Officer | CXO | Finance | |
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Vice President Finance | VP | Finance | |
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Accounts Payable Team Lead | Manager | Finance | |
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Senior Director, Talent Acquisition | Director | HR | |
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Director, Talent Acquisition | Director | HR | |
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Senior Program Director For Recruitment Process and Planning-Operations | Director | HR | |
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Director of Talent Acquisition, Biomedical Services at American Redcross | Director | HR | |
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Salesforce Certified Administrator with expertise in data management | Data Analyst | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Sr Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by American Red Cross Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Red Cross IT executives and key decision makers. This section highlights American Red Cross's latest recorded technology evaluations, including DISA Drug Testing for BackGround Screening on 2025-06-23 and DailyPay for Earned Wage Access on 2025-03-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Red Cross digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-06-23 | American Red Cross | Evaluated | DISA | DISA Drug Testing | BackGround Screening | HCM |
| 2025-03-16 | American Red Cross | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
FAQ - APPS RUN THE WORLD American Red Cross Technographics
American Red Cross is a Non Profit organization based in United States,
with around 19000 employees and annual revenues of $2.91 billion.
American Red Cross operates a diverse technology stack with applications such as
SAP Concur Invoice, Workday Compensation and IBM Maximo,
covering areas like AP Automation, Compensation Management and Enterprise Asset Management.
American Red Cross has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and IBM.
American Red Cross recently adopted applications including
DocuSign eSignature in 2021, Microsoft Azure Cloud Services in 2021 and PayPal Enterprise in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Red Cross’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Red Cross’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Red Cross technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.