ANZ Singapore
10 Collyer Quay, Level 20 Ocean Financial Centre,
Singapore, 49315,
Singapore
Singapore, 49315,
Singapore
65 6681 8033
Banking and Financial Services
ANZ Singapore Technographics
ANZ Singapore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ANZ Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 ANZ Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ANZ Singapore has purchased the following applications: Oracle PeopleSoft Payables for AP Automation in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ANZ Singapore is running and its propensity to invest more and deepen its relationship with Oracle , Visa , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ANZ Singapore revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ANZ Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ANZ Singapore Tech Stack and Enterprise Applications
ANZ Singapore ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Payables | AP Automation | ERP | n/a | 2015 | 2018 |
In 2015 ANZ Singapore implemented Oracle PeopleSoft Payables to strengthen AP Automation across its Singapore Branch and the Bangalore processing team. The deployment of Oracle PeopleSoft Payables was positioned to support Accounts Payable operations, with implementation activities aligned to the bank's transition of the Singapore AP function to India and the management of two teams processing payments to staff and vendors.
The implementation centered on the PeopleSoft Accounts Payable module, with detailed user specification and configuration to support invoice processing, payment runs, and vendor management workflows. The program included an online imaging project using Filenet for document storage and retrieval, and a review and enhancement of the Procure-to-Pay workflow tied to the bank's Ariba system.
Integrations and automation work explicitly addressed payment execution, with the AP payment process reviewed and automated using the ANZ Transactive Asia System interbank giro payment channel. Operational coverage spanned Accounts Payable and Procure-to-Pay functions, and the deployment coordinated work across the Singapore Branch and the Bangalore teams to standardize processing and handoffs.
Governance activities focused on defining user specifications, formalizing workflow changes, and establishing cross-site operational responsibilities between Singapore and Bangalore. The program delivered a transition of the AP function to India and automation of interbank giro payment processing, with implementation artifacts concentrated on Oracle PeopleSoft Payables, Filenet imaging, and Ariba workflow enhancements.
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Expense Management | ERP |
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2018 | 2018 |
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ANZ Singapore AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, ANZ Singapore implemented LivePerson Conversational Cloud on its public website to support customer-facing digital engagement. LivePerson Conversational Cloud is deployed as the bank's web chat and messaging layer under the Chatbots and Conversational AI category, serving online retail and banking customers through embedded website components.
The implementation focused on conversational workflows and session orchestration, enabling typical capabilities such as a web chat widget, automated intent classification, persistent conversation state, bot to agent handoff, and management dashboards. The LivePerson Conversational Cloud configuration centralized message routing and automated responses for common inquiries, aligning the application with customer service and digital channels functions.
Operational coverage is centered on the Singapore web channel and impacts customer service, digital experience, and contact center workflows, requiring updated escalation rules and agent routing protocols. Governance priorities included conversational policy, session logging, and agent oversight to maintain consistent routing and handoff between automated agents and human operators.
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ANZ Singapore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, ANZ Singapore deployed Adobe Connect on its public website to provide Audio Video and Web Conferencing capabilities for browser-based events and meetings. ANZ Singapore implemented Adobe Connect as an embedded web conferencing layer, delivering branded event pages and browser-accessible meeting rooms for scheduled webinars and live customer interactions.
Adobe Connect was configured to support standard Audio Video and Web Conferencing functional modules, including persistent virtual meeting rooms, webinar registration pages, live chat, screen sharing, recording and on-demand playback, and attendee management workflows. Operational ownership appears aligned to digital customer engagement and learning teams, with governance focused on access controls, session scheduling and content moderation to manage public-facing and internal use of Adobe Connect.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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ANZ Singapore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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ANZ Singapore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ANZ Singapore ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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ANZ Singapore Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2018 | 2018 |
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ANZ Singapore Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2015 | 2018 |
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ANZ Singapore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ANZ Singapore CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ANZ Singapore
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Procurement & Operations - Asia Pacific, Europe & America | Director | Procurement | |
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CFO Singapore & South Asia | CXO | Finance | |
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Chief Operating Officer, Singapore | CXO | Finance | |
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Executive Director, Corporate Finance, Structured Asset Finance | Director | Investment | |
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Finance Manager | Manager | Finance | |
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Country Head Singapore & Head South East Asia , India & Middle East | Director | Finance | |
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Apps Being Evaluated by ANZ Singapore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ANZ Singapore IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ANZ Singapore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ANZ Singapore Technographics
ANZ Singapore is a Banking and Financial Services organization based in Singapore,
with around 2200 employees and annual revenues of $500.0 million.
ANZ Singapore operates a diverse technology stack with applications such as
Oracle PeopleSoft Payables, LivePerson Conversational Cloud and Adobe Connect,
covering areas like AP Automation, Chatbots and Conversational AI and Audio Video and Web Conferencing.
ANZ Singapore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Adobe Systems.
ANZ Singapore recently adopted applications including
Cisco Webex Meetings in 2021, Adobe Experience Cloud in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ANZ Singapore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ANZ Singapore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ANZ Singapore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.