Arnott's Group
24 George Street,
North Strathfield, 2137, NSW,
Australia
North Strathfield, 2137, NSW,
Australia
61 2 8767-7000
Consumer Packaged Goods
Arnott's Group Technographics
Arnott's Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arnott's Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4074 Arnott's Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arnott's Group has purchased the following applications: SAP SuccessFactors Compensation for Compensation Management in 2019, Ruby Live Chat for Chatbots and Conversational AI in 2021, SAP Crystal Reports for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arnott's Group is running and its propensity to invest more and deepen its relationship with SAP , Ascender , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arnott's Group revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arnott's Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arnott's Group Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2019 | 2019 |
In 2019 Arnott's Group implemented SAP SuccessFactors Compensation as a central element of its Compensation Management capability within the P&C Centres of Expertise, aligning compensation processes with the MyPGT Perform, Grow, Thrive framework. The deployment targeted the People and Culture organisation, with design authority exercised by the P&C Centres of Expertise and operational governance coordinated with the People Committee, the ALT and individual business units to manage the annual compensation cycle.
SAP SuccessFactors Compensation was configured to support standard compensation planning workflows, including merit and bonus planning, incentive framework configuration, budget allocation and multi-stage approval and calibration workflows central to Compensation Management. Configuration emphasized job and grade alignment, total rewards constructs and parameterized plan templates to underpin consistent pay decisions across the group, leveraging the SAP SuccessFactors Compensation module as the authoritative compensation data model.
The implementation was positioned to integrate functionally with other SuccessFactors-aligned talent processes, providing the foundation for Talent Acquisition, Succession and Talent Management workflows and linking compensation outcomes to performance management and talent calibration. The deployment used the SAP SuccessFactors cloud compensation capabilities to centralize planning and reporting across Arnott's Group, with operational coverage across corporate People and Culture teams and the broader business units.
Governance and process changes focused on embedding overarching compensation principles, policy and framework tied to MyPGT, establishing the Arnott's Group approach to pay and incentives and codifying annual cycle roles and responsibilities. Design and development of the Compensation and Incentive Framework underpinned by SAP SuccessFactors Compensation established the structural basis for downstream job related P&C processes in Talent Acquisition, Succession and Talent Management.
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Core HR | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2023 | 2024 |
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Workforce Management | HCM |
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2023 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Arnott's Group implemented Ruby Live Chat on its public website. The deployment uses Ruby Live Chat in the Chatbots and Conversational AI category to provide live messaging and conversational interfaces for site visitors and shoppers.
The Ruby Live Chat implementation centers on a web chat widget embedded in the site and an agent console for live response management. Standard Chatbots and Conversational AI capabilities are configured, including real time visitor session handling, canned responses and message routing, session transcripts for agent review, and basic conversational automation to triage inquiries before agent handoff.
Operational coverage is focused on digital customer service and e-commerce support workflows, with the chat front end integrated into the website for real time engagement. Governance and configuration are managed as a consolidated site-level capability, driving consistent response templates, transcript retention for support workflows, and operational controls for agent access and routing.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Crystal Reports | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021 Arnott's Group implemented SAP Crystal Reports as a desktop reporting solution, aligning the deployment with its Analytics and BI posture for end user report design and consumption. The implementation targeted Arnott's Biscuits Ltd operations in Adelaide and was delivered as a client-side application installed and configured on corporate Windows endpoints.
SAP Crystal Reports was provisioned through standard endpoint packaging and application deployment workflows, installed as a packaged application and supported with ODBC connectivity for direct data access. Configuration work included client installation of SAP Crystal Reports, setup of ODBC drivers and profile-level restoration of user settings to preserve report templates and PST exports after reimaging.
Deployment and lifecycle management were executed through Microsoft System Center Configuration Manager, using SCCM task sequence media for reimaging and SCCM application deployment for Crystal Reports. Active Directory was used for user creation, permissioning to network shared storage, and Group Policy was applied to enforce desktop configuration, while Veeam agent backups were used to capture and restore OS and user profile state to minimize disruption during endpoint refresh.
Governance and rollout combined imaging, backup restore and endpoint refresh processes, culminating in a successful migration of 104 computers from the prior Campbell Soup domain to Arnott's domain and Arnott's SCCM. The joint use of SCCM, Active Directory, ODBC connectivity and user profile restore procedures enabled continuity of reporting workloads on SAP Crystal Reports across the site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Arnott's Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arnott's Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arnott's Group IT executives and key decision makers. This section highlights Arnott's Group's latest recorded technology evaluations, including SAP SuccessFactors Employee Central Payroll for Payroll on 2026-02-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arnott's Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Arnott's Group Technographics
Arnott's Group is a Consumer Packaged Goods organization based in Australia,
with around 4074 employees and annual revenues of $1.20 billion.
Arnott's Group operates a diverse technology stack with applications such as
SAP SuccessFactors Compensation, Ruby Live Chat and SAP Crystal Reports,
covering areas like Compensation Management, Chatbots and Conversational AI and Analytics and BI.
Arnott's Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Ruby.
Arnott's Group recently adopted applications including
UKG Pro Timekeeping (ex UKG Dimensions Timekeeping) in 2023, UKG Pro Workforce Management (Ex UKG Dimensions) in 2023 and Microsoft Cloud for Sustainability in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arnott's Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arnott's Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arnott's Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.