Arrow Global Group plc
12, Booth Street,
Manchester, M2 4AW,
United Kingdom
Manchester, M2 4AW,
United Kingdom
44 80 0130-0169
Banking and Financial Services
Arrow Global Group plc Technographics
Arrow Global Group plc Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arrow Global Group plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Arrow Global Group plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arrow Global Group plc has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Microsoft Dynamics 365 Human Resources for Core HR in 2018, Genesys Text-to-Speech for Natural Language Processing in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arrow Global Group plc is running and its propensity to invest more and deepen its relationship with Microsoft , Genesys , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arrow Global Group plc revenues, which have grown to $307.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arrow Global Group plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arrow Global Group plc Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Arrow Global Group plc implemented Microsoft Dynamics 365 Human Resources as a centralized Core HR platform, initiating a company-wide deployment to manage employee data for approximately 2,500 employees. The Microsoft Dynamics 365 Human Resources implementation was positioned to consolidate HR administrative functions and provide a single source of truth for workforce information across jurisdictions where the firm operates.
The deployment covered standard Core HR capabilities including centralized employee records, absence and leave management, benefits administration, performance and workforce planning workflows, and HR case management consistent with Core HR functional expectations. Configuration included low-code customizations and automation layers built with the Power Platform to extend out-of-the-box functionality and to streamline HR business processes.
Architecture and integrations were anchored on Microsoft cloud technologies, leveraging Azure Infrastructure and SQL Server for data persistence and hosting. The implementation integrated Microsoft Dynamics 365 Human Resources with SharePoint for document management, Outlook for user-facing communications, Power BI for HR analytics and KPI visualization, and with CRM and Finance & Operations touchpoints to support cross-functional data flows.
Operational delivery used Scrum and DevOps practices, led by internal Low Code and Cloud Analytics teams working with product owners, data architects, and the Executive Director of Change IT. Rollout governance emphasized collaboration with key users and stakeholders, staged international deployment, and ongoing low-code maintenance and analytics ownership by the in-house teams.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Text-to-Speech | Natural Language Processing | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 Arrow Global Group plc implemented Genesys Text-to-Speech as part of its Natural Language Processing capabilities for contact centre voice services. The Genesys Text-to-Speech instance was embedded into an enterprise Genesys PureConnect contact centre used by more than 600 agents across UK offices and provided voice response functions on both inbound and outbound workflows.
The deployment included configuration of Text-to-Speech within IVR and outbound dialler flows, supporting PCI DSS compliant payment interactions introduced during a full IVR redesign. Functional capabilities implemented included automated voice prompts, dynamic content rendering for customer-specific information, and integration with call recording and dialler modules to maintain consistent contact handling. High availability configurations were applied to ensure continuity of voice services across sites.
The voice platform operated within a network architecture that incorporated redundant MPLS links with voice class of service and QoS controls, dual telecom providers and mobile gateways for GSM and SMS connectivity. During subsequent architecture work the Genesys environment was moved into a private hosted cloud without operational disruption, preserving the Text-to-Speech integration and IVR routing. The Telecom Services Manager acted as subject matter expert to IT leadership during solution upgrades and redesigns.
Operational governance covered contact centre operations, telecom services and IT architecture, with the Telecom Services Manager responsible for vendor contracts, RFI and RFP processes and operational SLAs. Explicit outcomes documented from the Arrow Global engagement included a 35 percent reduction in annual maintenance costs equal to over £100K and an additional £50K savings from PBX consolidation, alongside improved resiliency and an enhanced omnichannel contact centre experience. Genesys Text-to-Speech supported these outcomes by centralizing voice synthesis in the Natural Language Processing layer of the contact centre stack.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2014 |
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Call Center | CRM |
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2014 | 2014 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center, Customer Experience | CRM |
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2014 | 2014 |
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Call Center, Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2014 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Arrow Global Group plc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arrow Global Group plc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Arrow Global Group plc Technographics
Arrow Global Group plc is a Banking and Financial Services organization based in United Kingdom,
with around 2500 employees and annual revenues of $307.0 million.
Arrow Global Group plc operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Human Resources and Genesys Text-to-Speech,
covering areas like ERP Financial, Core HR and Natural Language Processing.
Arrow Global Group plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Genesys.
Arrow Global Group plc recently adopted applications including
ServiceNow ITSM in 2022, Oracle Moat in 2021 and Adobe Experience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arrow Global Group plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arrow Global Group plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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including detailed breakdowns by category, vendor, and IT decision makers.