Salt Lake City, 84108, UT,
United States
ARUP Laboratories Technographics
ARUP Laboratories Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ARUP Laboratories and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 ARUP Laboratories employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ARUP Laboratories has purchased the following applications: UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ARUP Laboratories is running and its propensity to invest more and deepen its relationship with UKG , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ARUP Laboratories revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ARUP Laboratories intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ARUP Laboratories Tech Stack and Enterprise Applications
ARUP Laboratories HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, ARUP Laboratories implemented UKG Pro Recruiting (ex UltiPro Recruiting) as its Recruiting,Applicant Tracking System to manage external hiring and centralize online candidate acquisition through its public careers site. The initiative positioned the application as the primary recruitment intake and applicant tracking layer for Talent Acquisition and HR operations across the organization.
UKG Pro Recruiting (ex UltiPro Recruiting) was configured to deliver core Recruiting,Applicant Tracking System capabilities including job requisition management, career site publishing, applicant tracking, candidate profile management, interview scheduling, and offer workflow automation. Career site integration was explicitly used to publish job postings on ARUP Laboratories' website and to capture branded candidate applications and resumes via the public career portal.
The rollout encompassed Talent Acquisition and HR process standardization, introducing requisition approval sequences, hiring manager collaboration workflows, and automated candidate communications and status tracking. Governance centered on role based access to applicant records, configuration controls for recruitment workflows, and requisition ownership to support structured hiring and operational compliance.
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ARUP Laboratories AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ARUP Laboratories deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment is categorized as Chatbots and Conversational AI and provides real-time web chat capability to handle client and clinician inquiries through the corporate digital touchpoint.
The implementation centers on an embedded web chat widget, an agent console for live responders, session transcript capture, and routing and queueing configuration to align with support workflows. Configuration includes pre-chat data capture and proactive invitation patterns consistent with Chatbots and Conversational AI implementations, with chat session context retained in the Salesforce application environment to support follow up and record linkage across customer service and technical support functions.
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ARUP Laboratories Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, ARUP Laboratories deployed Cisco Webex Meetings for Audio Video and Web Conferencing on its website. The deployment exposes Cisco Webex Meetings as a browser-accessible conferencing layer on ARUP's public site to support remote meetings, external consultations, and collaborative sessions tied to laboratory and administrative workflows.
Cisco Webex Meetings implementation emphasizes standard Audio Video and Web Conferencing capabilities, including multi-party video, audio bridging, screen sharing, recording, and meeting management features such as scheduling and participant controls. The service is delivered via web entry points on the ARUP website to enable browser joins for internal staff and external partners, supporting ARUP's approximately 4,000 employees across clinical, research, and administrative functions. Governance and meeting workflows are oriented around web-accessible meeting endpoints and centralized meeting management on the corporate site, aligning conferencing functionality with clinical collaboration and external engagement processes.
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Collaboration | Collaboration |
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2018 | 2018 |
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ARUP Laboratories Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2012 | 2012 |
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ARUP Laboratories CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ARUP Laboratories PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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ARUP Laboratories IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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ARUP Laboratories CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at ARUP Laboratories
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Salesforce Administrator I | Manager | Marketing |
Apps Being Evaluated by ARUP Laboratories Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-20 | ARUP Laboratories | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |