Atom Bank
The Rivergreen Centre, Aykley Heads,
Durham, DH1 5TS,
United Kingdom
Durham, DH1 5TS,
United Kingdom
44 33 3399-0050
Banking and Financial Services
Atom Bank Technographics
Atom Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Atom Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 465 Atom Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Atom Bank has purchased the following applications: Phoebus for Loan Management in 2016, Microsoft 365 for Collaboration in 2015, Genesys Cloud CX for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Atom Bank is running and its propensity to invest more and deepen its relationship with Phoebus , Microsoft , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Atom Bank revenues, which have grown to $96.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Atom Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Atom Bank Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phoebus | Legacy | Phoebus | Loan Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Atom Bank began using Phoebus to run account servicing across its savings and mortgage products. Phoebus' securitisation module has been used to support wholesale funding for residential and commercial lending in the United Kingdom. The partnership is long running, Atom Bank has been a client since 2016 and the relationship was renewed under a multi year contract as the bank scaled to multi billion mortgage balances.
Deployment focused on core loan servicing and securitisation capabilities within the Phoebus Loan Management application, configured to execute account servicing workflows, lifecycle management and securitisation issuance support. Operational coverage spanned the bank's UK retail savings and mortgage portfolios and extended to commercial lending where wholesale funding was required. Governance was formalized through the multi year contract renewal and an enduring product support relationship to sustain Loan Management operations as the portfolio scaled.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Atom Bank implemented Microsoft 365 to establish a cloud-first Collaboration platform across the organization. The Microsoft 365 deployment serves employee productivity and corporate communications for the bank's United Kingdom operations, with evidence of Microsoft 365 artifacts visible on the company's website. Deployment is organized as a centralized Microsoft 365 tenant providing email, collaboration, and document sharing services to corporate staff.
Microsoft 365 implementation at Atom Bank leverages core Collaboration capabilities, including cloud email and calendaring, SharePoint based intranet and document libraries, Teams for persistent chat and meetings, and OneDrive for personal file sync and sharing. Configuration appears to include tenant level site collections, team workspaces, and user provisioning consistent with standard Microsoft 365 administration models. The use of these functional modules aligns with common collaboration workflows for knowledge management and cross functional communication.
Operational coverage spans business functions such as IT, operations, risk and customer service, where collaboration tools are used for internal coordination and document lifecycle management. Governance is described through centralized administration and policy configuration typical for regulated financial services, enforcing access controls, content governance, and user lifecycle management across the Microsoft 365 environment. Atom Bank's Microsoft 365 implementation therefore connects Collaboration tooling to day to day business functions while remaining hosted under Microsoft cloud services.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2015 | 2015 |
In 2015, Atom Bank implemented Genesys Cloud CX to centralize Call Center customer service operations. The deployment used a hybrid architecture combining Genesys Cloud CX cloud services with on premises telephony trunks and local network components to preserve continuity and reduce latency for voice traffic, and it provisioned omnichannel routing and a unified agent desktop for customer contact handling.
Genesys Cloud CX modules configured included omnichannel routing, interactive voice response, call recording, reporting and analytics, and agent performance tools to support contact handling workflows. Operational coverage focused on Atom Bank's customer service organization in the United Kingdom, delivered via a phased rollout with centralized governance around queue management, workforce scheduling, and change control, aligning Genesys Cloud CX Call Center capabilities with standard contact center operational controls.
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development, Test Automation Platform | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Atom Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Atom Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Atom Bank Technographics
Atom Bank is a Banking and Financial Services organization based in United Kingdom,
with around 465 employees and annual revenues of $96.0 million.
Atom Bank operates a diverse technology stack with applications such as
Phoebus, Microsoft 365 and Genesys Cloud CX,
covering areas like Loan Management, Collaboration and Call Center.
Atom Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Phoebus, Microsoft and Genesys.
Atom Bank recently adopted applications including
Hotjar in 2021, FIS Treasury and Risk Manager - Quantum Edition in 2021 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Atom Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Atom Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Atom Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.