Department of Home Affairs
6 Chan St, Belconnen,
Canberra, 2617, ACT,
Australia
Canberra, 2617, ACT,
Australia
61 2 6264-1111
Government
Department of Home Affairs Technographics
Department of Home Affairs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Home Affairs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15207 Department of Home Affairs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Home Affairs has purchased the following applications: OpenText Vendor Invoice Management for AP Automation in 2020, SAP HCM (HR) for Core HR in 2021, Amadeus Cytric for Travel Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Home Affairs is running and its propensity to invest more and deepen its relationship with OpenText , SAP , 8common or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Home Affairs revenues, which have grown to $12.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Home Affairs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Home Affairs Tech Stack and Enterprise Applications
Department of Home Affairs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Vendor Invoice Management | AP Automation | ERP | Chrome Consulting | 2020 | 2020 |
In 2020, the Department of Home Affairs implemented OpenText Vendor Invoice Management. The deployment targeted AP Automation within the Department s SAP Finance stream and was executed onsite in Canberra with systems integrator Chrome Consulting engaged alongside internal Corporate Systems teams.
OpenText Vendor Invoice Management was configured to provide invoice capture, e-invoicing support for PEPPOL, and automated invoice workflow and approvals for Accounts Payable. The engagement included fit-gap analysis and blueprinting to adapt GovERP functional specifications to Home Affairs requirements, configuration changes in SAP FI-AP, unit testing, and coordination of ABAP WRICEFX development items to support the VIM process flows.
Technical integration focused on tight coupling between OpenText Vendor Invoice Management and SAP ECC6 finance and procurement components, explicitly integrating invoice processing with Materials Management document flows including Purchase Orders, Goods Receipts, and Invoice Receipts. The project workstreams liaised with BASIS, security, integration and architecture teams, and delivered across standard SAP landscapes with deployments and support through DEV, TST, QAS and PRD environments.
Program governance was centered on stakeholder management between Accounts Payable, the Project Sponsor, the Corporate and Case Systems Branch, and Chrome Consulting. The delivery included managing issues and design gaps, refining cutover activities including TVT and PVT for go-live, and advising on BAU support procedures to hand over the production OpenText Vendor Invoice Management solution to operational teams.
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ERP Financial | ERP |
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2020 | 2021 |
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Department of Home Affairs HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Department of Home Affairs implemented SAP HCM (HR) as its Core HR system. The deployment was scoped to support the department's central HR operations for approximately 15,207 employees and was configured to align with Australian public service organizational structures and compliance requirements.
SAP HCM (HR) implementation included Core HR functional coverage such as personnel administration, organizational management, time management, payroll interfacing, and foundational talent management workflows. Configuration work emphasized role based access controls, HR workflow automation, and ABAP based customizations to support payroll data processing and time-data consolidation.
The technical architecture integrated SAP PI PO, SAP NetWeaver Development Studio Eclipse, iFlows, ABAP, IBM Integration Bus, IBM WebSphere, DB2, and Java middleware components to orchestrate APIs and message flows. SAP HCM (HR) was connected to SAP ECC HR Payroll & Finance and SAP SuccessFactors EC, and integrated with Identity Management Services, IAM, ServiceNow for ITSM and change control, Confluence and JIRA for documentation and governance, and Trim for records management.
Technical systems integration activity ran from April 2022 to June 2023, focusing on interface orchestration, identity provisioning, and end to end testing across middleware layers. Governance and operational handover used ServiceNow change processes and Confluence based documentation to formalize HR process workflows and audit trails across departmental units.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Talent Management | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Department of Home Affairs ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Cytric | Travel Management | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, the Department of Home Affairs implemented Amadeus Cytric within a Travel and Expense Management SaaS configuration provided by Amadeus IT Group. The deployment incorporated the GovERP template that has been built into the configurable SaaS product and is in use across more than 20 Australian Public Service entities, with functionality developed prior to handover to Services Australia.
Functional modules configured include GovComply, which continuously monitors and audits corporate credit card and employee reimbursement transactions by running nightly policy tests across all transactional data and surfacing workflow exceptions for agency audit teams to investigate and remediate. The Expense8 expense module was configured to accommodate behavioral differences between official travel and relocation trips, embedding distinct approval workflows, travel allowance rule sets, and specialized trip cost types such as removalist and pet transportation and boarding, along with a configurable other cost type tailored to agency needs.
The implementation included a rebuilt Credit Card Application Module that infers card limits at application, automatically creates and transmits new cardholder data to Diners68 when an employee is added, automates deactivation of credit cards when employees leave, updates delegations based on APS level, and enables an executive assistant to initiate a card application on behalf of an assigned executive. Amadeus Cytric was integrated with the travel booking portal Cytric provided by Corporate Travel Management under the whole of government travel arrangements, linking booking workflows to expense controls and card lifecycle management.
Operational coverage spans more than 20 APS agencies, including the Service Delivery Office in the Department of Finance and the Department of Veterans Affairs, and the rollout emphasized governance automation such as nightly audit triggers, delegation mapping by APS level, and exception workflow routing to agency audit teams for investigation and remediation.
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Department of Home Affairs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Department of Home Affairs Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Department of Home Affairs SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2018 | 2018 |
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Department of Home Affairs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2013 | 2013 |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Department of Home Affairs PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2021 |
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Department of Home Affairs Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2018 | 2018 |
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Department of Home Affairs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Department of Home Affairs
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Department of Home Affairs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Home Affairs IT executives and key decision makers. This section highlights Department of Home Affairs's latest recorded technology evaluations, including TechnologyOne Ci Anywhere for ERP Financial on 2025-02-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Home Affairs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Department of Home Affairs Technographics
Department of Home Affairs is a Government organization based in Australia,
with around 15207 employees and annual revenues of $12.46 billion.
Department of Home Affairs operates a diverse technology stack with applications such as
OpenText Vendor Invoice Management, SAP HCM (HR) and Amadeus Cytric,
covering areas like AP Automation, Core HR and Travel Management.
Department of Home Affairs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, SAP and Amadeus IT Group.
Department of Home Affairs recently adopted applications including
SAP HCM (HR) in 2021, SAP SuccessFactors Recruiting in 2021 and OpenText Vendor Invoice Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Home Affairs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Home Affairs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Home Affairs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.