Australian Taxation Office
Australian Taxation Office Technographics
Australian Taxation Office Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Taxation Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Australian Taxation Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Taxation Office has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, SAP Learning Solution for Learning and Development in 2010, QBT Travel Management Services for Travel Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Taxation Office is running and its propensity to invest more and deepen its relationship with SAP , QBT , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Taxation Office revenues, which have grown to $10.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Taxation Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australian Taxation Office Tech Stack and Enterprise Applications
Australian Taxation Office ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010 the Australian Taxation Office implemented SAP ERP ECC 6.0 as the core of an ERP Financial program to standardize finance, procurement, and reporting workflows. The deployment built on an upgrade program executed by CSC earlier, with the upgraded SAP platform having gone live in November 2009 and serving as the operational baseline for the 2010 rollout.
Configuration and functional scope included the SAP Enterprise Learning Management Solution and Supplier Relations Management SRM, alongside the Procurement for Public Sector SAP add-on and BusinessObjects Xcelsius for dashboarding. The implementation leveraged SAP ERP ECC 6.0 together with BI7 functionality to provide consolidated financial processes, supplier lifecycle workflows, training administration, and interactive business intelligence visualizations.
Operational coverage targeted Canberra-based support and the ATO EST SAP Maintenance and Support Team, supplemented by external contractors. The ATO issued multiple tenders seeking business analysts and developers with SAP ECC6 and BI7 expertise, specifying expert-level Advanced Business Application Programming skills and experience developing and maintaining .NET applications that interface into an SAP environment, and noting SAP remained the support vendor for the platform.
Governance and delivery emphasized controlled change management, with analyst roles responsible for change initiatives from initiation through implementation and security requirements including Highly Protected clearance for contractor staff. Contracting terms included one year engagements from August for developers, and at least one one-year contract with a 12-month extension option for BI design and programming support, reflecting a staged augmentation of internal capability with specialist skills.
Expected outcomes articulated in procurement and program communications included reduced support costs, improved management processes, and enhanced views of business data, with the SAP ERP ECC 6.0 implementation positioned as the central ERP Financial backbone to enable those objectives.
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ERP Financial | ERP |
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2021 | 2022 |
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Australian Taxation Office HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Learning Solution | Learning and Development | HCM | n/a | 2010 | 2011 |
In 2010, the Australian Taxation Office implemented SAP Learning Solution to support its Learning and Development function, positioning the SAP Learning Solution as the central application for course administration, compliance training workflows, and learner profile management. The rollout followed a broader SAP platform upgrade completed in November 2009, and builds on that program of work commissioned to CSC in January 2009.
The implementation encompassed the Enterprise Learning Management Solution capabilities typical of the Learning and Development category, including curriculum and enrollment management, competency tracking, role based learning assignments, and reporting/analytics integration. SAP Learning Solution was deployed alongside SAP ERP ECC6 and SAP BI7 related workstreams, and the program referenced integrations with Supplier Relations Management and the Procurement for Public Sector add-on, plus BusinessObjects Xcelsius for dashboarding.
Operational coverage focused on Canberra based support and the ATO EST SAP Maintenance and Support Team, with tendered roles including Canberra business analysts to lead change initiatives from initiation to implementation, developers with expert level Advanced Business Application Programming skills, and a BI design and programming contractor. The ATO specified Highly Protected security clearance for onshore contractors and expected .NET applications to interface into the SAP environment as part of ongoing support and development.
Governance emphasized change control and sustained vendor support, the ATO stated the environment remained fully supported by SAP, and the upgrade program was expected to deliver reduced support costs, improved management processes, and enhanced views of business data. This positions the Australian Taxation Office SAP Learning Solution within a coordinated Learning and Development, ERP, and BI ecosystem designed to centralize learning operations and analytics.
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Learning and Development | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Australian Taxation Office ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QBT | Legacy | QBT Travel Management Services | Travel Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, the Australian Taxation Office implemented QBT Travel Management Services to centralize Travel Management for its workforce of 20,000 employees. The deployment positioned QBT Travel Management Services as the agency's primary travel and expense platform, aligning booking, expense claim, and policy controls with public sector travel procedures.
Configuration and operational modules emphasized reporting and reconciliation capabilities alongside standard travel booking and expense workflows. The implementation produced regular reporting artifacts including QBT Travel diners journal, late payment reports, Treasury reports, and Goods Received/Invoices Received GRIR outputs, which were prepared and distributed on a monthly and quarterly cadence. Many of these reporting outputs were exported into Excel to verify accuracy and to assist managers in review and approval processes.
Operational governance routed reporting and reconciliation workstreams to finance and travel managers across agency departments, embedding GRIR reconciliations into manager review cycles and treasury-oriented reporting. The narrative shows QBT Travel Management Services serving both transactional travel orchestration and structured reporting responsibilities within the Australian Taxation Office, with a strong emphasis on periodic reporting, manual verification in Excel, and manager-facing accountability workflows.
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Australian Taxation Office Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Australian Taxation Office Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Australian Taxation Office eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2014 | 2014 |
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Australian Taxation Office CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2005 | 2006 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Australian Taxation Office PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Australian Taxation Office Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2010 | 2011 |
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Australian Taxation Office IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Australian Taxation Office
| First Name | Last Name | Title | Function | Department | Phone | |
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Second Commissioner and Chief Information Officer | CXO | IT | |
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Manager IT | Manager | Finance | |
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Information Technology Project Manager | Manager | IT | |
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Information Technology Project Officer | Manager | IT | |
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Digital HR Leader | Manager | HR | |
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Workforce Planning Manager | Manager | HR | |
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Director, People Support Team | Director | HR | |
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Lead Director Cloud Services | Director | IT | |
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IT Specialist (EL2) Technology Design and Architecture | Manager | IT | |
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Deputy Commissioner Strategy and Architecture | Manager | Finance | |
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Deputy Commissioner Chief Digital Officer | CXO | IT | |
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Director Cloud Infrastructure Operations and Support | Director | IT | |
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Portfolio Manager - Portfolio, Program and Project Management | Manager | Operations | |
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Project Management Officer | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Project Director | Director | Operations | |
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Apps Being Evaluated by Australian Taxation Office Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Australian Taxation Office IT executives and key decision makers. This section highlights Australian Taxation Office's latest recorded technology evaluations, including Fastly for Content Delivery Network on 2026-03-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Australian Taxation Office digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-26 | Australian Taxation Office | Evaluated | Fastly | Fastly | Content Delivery Network | IaaS |
FAQ - APPS RUN THE WORLD Australian Taxation Office Technographics
Australian Taxation Office is a Government organization based in Australia,
with around 20000 employees and annual revenues of $10.33 billion.
Australian Taxation Office operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP Learning Solution and QBT Travel Management Services,
covering areas like ERP Financial, Learning and Development and Travel Management.
Australian Taxation Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and QBT.
Australian Taxation Office recently adopted applications including
SAP S/4 HANA in 2021, Cisco Webex Meetings in 2020 and GovCMS Content Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Australian Taxation Office’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Australian Taxation Office’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Australian Taxation Office technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.