Avanos Medical Devices
5405 Windward Pkwy.,
Alpharetta, 30004, GA,
United States
Alpharetta, 30004, GA,
United States
1 844-428-2667
Manufacturing
Avanos Medical Devices Technographics
Avanos Medical Devices Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Avanos Medical Devices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Avanos Medical Devices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Avanos Medical Devices has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017, Adobe Marketo Engage for Account Based Marketing, Sales Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Avanos Medical Devices is running and its propensity to invest more and deepen its relationship with TeamSupport , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Avanos Medical Devices revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Avanos Medical Devices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Avanos Medical Devices Tech Stack and Enterprise Applications
Avanos Medical Devices AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2016 |
In 2017 Avanos Medical Devices implemented TeamSupport SnapEngage as a Chatbots and Conversational AI solution on its customer-facing website. The deployment centers on an embedded web chat implementation, using TeamSupport SnapEngage to provide synchronous conversational handling for product inquiries and customer support interactions across the site.
TeamSupport SnapEngage was configured to leverage core chat and conversational capabilities common to the category, including session-based visitor engagement, canned response and knowledge base prompts, live agent handoff workflows, offline message capture, and reporting dashboards for conversation analytics. Configuration emphasis was on web widget placement, visitor routing rules, and scripted conversational flows to standardize responses for medical device product and service questions.
Operational ownership aligns with customer support and digital channels, with governance focused on escalation paths from chat to human agents, transcript retention and review, and iterative updates to conversational scripts. Integration architecture is limited to standard web embedding of the TeamSupport SnapEngage widget into Avanos Medical Devices website pages, maintaining a lightweight client side footprint and centralized administration of conversational settings within the TeamSupport SnapEngage console.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Avanos Medical Devices Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2018 |
In 2017, Avanos Medical Devices implemented Microsoft 365 as its Collaboration platform. The deployment was positioned for enterprise productivity and communications across the company’s roughly 5000 employees, and Microsoft 365 is explicitly referenced on the Avanos corporate website.
The implementation centered on core Microsoft 365 capabilities, including Exchange Online email, SharePoint Online document collaboration, Microsoft Teams communications, OneDrive file sync, and tenancy-level identity and access controls associated with the Microsoft 365 application. Configuration work emphasized centralized administration, role-based access, and application-native security and compliance controls to govern collaboration artifacts and information access.
Operational coverage targeted corporate productivity workflows, knowledge sharing, and cross-functional collaboration with Microsoft 365 serving as the primary Collaboration layer across business functions. Governance was structured around tenant-level policies, administrative role separation, and managed provisioning of collaboration sites and teams to standardize lifecycle management and access controls.
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Avanos Medical Devices CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Marketo Engage | Account Based Marketing, Sales Engagement | CRM | n/a | 2018 | 2020 |
In 2018, Avanos Medical Devices implemented Adobe Marketo Engage on its public website. The deployment is focused on Account Based Marketing,Sales Engagement to operationalize targeted account programs and buyer journey orchestration for marketing and commercial teams.
The implementation configures core Adobe Marketo Engage capabilities including web lead capture through forms and landing pages, email nurture programs, campaign orchestration, and account-level segmentation and scoring. Configuration emphasizes marketing automation, segmentation rules, and sales-ready lead workflows to support commercial outreach and inbound conversion.
Operational coverage centers on marketing and commercial functions within Avanos Medical Devices in the United States, with the corporate website serving as the primary engagement and data capture surface. The implementation captures web behavior and contact data to inform account based campaigns and sales engagement activities.
Governance was structured around campaign lifecycle controls, lead qualification criteria, and data hygiene processes to maintain consistent lead routing and campaign compliance. Adobe Marketo Engage is maintained as the central marketing automation platform for Avanos Medical Devices to support Account Based Marketing,Sales Engagement use cases on their site.
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Customer Experience | CRM |
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2017 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Avanos Medical Devices IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2019 |
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IT Decision Makers and Key Stakeholders at Avanos Medical Devices
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Avanos Medical Devices Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Avanos Medical Devices IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Avanos Medical Devices digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Avanos Medical Devices Technographics
Avanos Medical Devices is a Manufacturing organization based in United States,
with around 5000 employees and annual revenues of $1.20 billion.
Avanos Medical Devices operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Microsoft 365 and Adobe Marketo Engage,
covering areas like Chatbots and Conversational AI, Collaboration and Account Based Marketing, Sales Engagement.
Avanos Medical Devices has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Microsoft and Adobe Systems.
Avanos Medical Devices recently adopted applications including
Magnite (ex Rubicon Project) in 2022, The Trade Desk in 2021 and Xandr Invest (ex AppNexus DSP) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Avanos Medical Devices’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Avanos Medical Devices’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Avanos Medical Devices technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.