Ballad Health
303 Med Tech Pkwy,
Johnson City, 37604, TN,
United States
Johnson City, 37604, TN,
United States
1 423-230-8200
Healthcare
Ballad Health Technographics
Ballad Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ballad Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13800 Ballad Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ballad Health has purchased the following applications: UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2013, Epic ASAP for Clinical Trial Management in 2014, Epic Slicer Dicer for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ballad Health is running and its propensity to invest more and deepen its relationship with UKG , HealthStream , TEDS, Inc or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ballad Health revenues, which have grown to $1.99 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ballad Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ballad Health Tech Stack and Enterprise Applications
Ballad Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2013 | 2013 |
In 2013 Ballad Health implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll) as its Payroll application. The deployment centralized payroll processing for Ballad Health, covering payroll operations for approximately 13,800 employees and aligning HR and finance payroll workflows.
UKG Workforce Central Payroll was configured to manage core payroll modules including gross to net calculation, tax and withholding management, deductions and garnishment handling, direct deposit processing and payroll reporting. The implementation included pay rule configuration to accommodate healthcare shift differentials and multiple pay cycles typical of hospital payroll operations. UKG Workforce Central Payroll supported batch processing and period end payroll runs with configurable reporting used by payroll and finance staff.
The system consolidated time and attendance inputs from point of care and administrative data entry workflows, capturing hours for clinical and administrative roles such as radiology, occupational health, patient check in, inbound and outbound call centers, and front desk personnel. Payroll processing workflows were coordinated with operational activities including patient payments and claims processing to align pay period closures with clinical operations. Payroll data reconciliation and payroll file generation were performed inside the payroll application and delivered to finance disbursement channels.
Governance was structured across HR, payroll and finance teams with defined data entry validation, approval gates and payroll reconciliation cycles. Operational processes were adapted to include regular time entry correction windows, payroll validation checkpoints and coordination between departmental managers and occupational health for exception handling. Training and process documentation focused on reducing manual entry from decentralized clinical units while centralizing payroll execution.
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Performance and Goal Management | HCM |
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2012 | 2012 |
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Talent Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2011 | 2011 |
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Ballad Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Ballad Health implemented Epic ASAP. Epic ASAP was provisioned as the Clinical Trial Management application to standardize clinical order capture and structured documentation within Ballad Health's clinical operations.
The implementation included explicit configuration work on EPIC Orders, Epic SmartForms, Order Transmittal, and ClinDoc, aligning Epic ASAP with order routing, structured clinical documentation, and transmittal workflows. Epic ASAP was configured to leverage SmartForms for templated data capture and ClinDoc for clinician-facing documentation, while Order Transmittal and EPIC Orders supported electronic order flow and routing.
Operational governance centered on an Epic ASAP Team Lead role, noted as a full-time position beginning December 2014 and continuing over multiple years, providing ongoing application administration, configuration oversight, and change control for the Epic ASAP deployment. That Team Lead profile lists responsibilities in Epic Orders, Epic ASAP, Epic SmartForms, Order Transmittal, and ClinDoc, indicating sustained operational stewardship and subject matter expertise.
The deployment focused on clinical functions including order entry, documentation, and the transmittal of orders, positioning Epic ASAP and its configured modules to support clinicians and documentation workflows within Ballad Health. Epic ASAP remains referenced by operational staff as the Clinical Trial Management application for these capabilities.
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Electronic Health Record | ERP Services and Operations |
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2014 | 2014 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2018 | 2018 |
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Healthcare ERP | ERP Services and Operations |
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2022 | 2022 |
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Home Care Management | ERP Services and Operations |
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2021 | 2021 |
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Laboratory Management | ERP Services and Operations |
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2020 | 2020 |
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Patient Management | ERP Services and Operations |
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2014 | 2014 |
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Ballad Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic Slicer Dicer | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Ballad Health deployed Epic Slicer Dicer as part of its Analytics and BI platform. Epic Slicer Dicer was implemented alongside the Cogito reporting stack including Epic Clarity, Caboodle, Cubes and Business Objects to support enterprise reporting and self service analytics.
Implementation emphasis centered on Caboodle datamarts and ETL orchestration, with custom data models developed in the Enterprise Data Warehouse Caboodle to find efficiencies and meet business reporting needs. The team built ETL pipelines using SQL Server Integration Services to import flat files and to automate loading of key operational datasets into Caboodle, delivering dedicated datamarts for Market Share, hospital supply ordering, IT ticketing data, and multiple hospital resource utilization metrics.
The project included the Cogito reporting portion of an Epic 2015 major version upgrade and ongoing maintenance of development, test, release and production environments for Epic Clarity and Caboodle. Operational infrastructure maintenance covers approximately 20 Windows servers hosting the Cogito Clarity Epic platform, plus virtual servers and hardware supporting Cubes and Business Objects.
Governance and operational discipline were implemented through a daily maintenance policy to ensure nightly ETL and reporting processes succeed or are remediated in a timely manner, along with patch and upgrade delivery workflows. Ballad Health maintained subject matter expertise in SQL to support report developers, and the Market Share datamart explicitly offloaded import, archival, and quality checks to the warehouse, making reporting easier and more efficient and increasing productivity for the marketing team.
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Ballad Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Ballad Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Ballad Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Ballad Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Ballad Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Ballad Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Ballad Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Director | Director | HR | |
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Chief Operating Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Vice President Information Technology Operations | VP | IT | |
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Director, HRIS | Director | HR | |
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Director Human Resources | Director | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Ballad Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ballad Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ballad Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ballad Health Technographics
Ballad Health is a Healthcare organization based in United States,
with around 13800 employees and annual revenues of $1.99 billion.
Ballad Health operates a diverse technology stack with applications such as
UKG Workforce Central Payroll (ex Kronos Workforce Payroll), Epic ASAP and Epic Slicer Dicer,
covering areas like Payroll, Clinical Trial Management and Analytics and BI.
Ballad Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG and Epic Systems.
Ballad Health recently adopted applications including
Smartsheet Data Shuttle and DataTable in 2023, Epic Bugsy in 2022 and EpicCare Home Health (Dorothy) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ballad Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ballad Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ballad Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.