Banamex
Av. Actuario Roberto Medellin No. 800,
Santa Fe, 1210,
Mexico
Santa Fe, 1210,
Mexico
55 12-26-2626
Banking and Financial Services
Banamex Technographics
Banamex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banamex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41390 Banamex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banamex has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, Workday HCM for Core HR in 2025, Lucep Callback for Call Tracking and Recording in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banamex is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banamex revenues, which have grown to $74.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banamex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banamex Tech Stack and Enterprise Applications
Banamex ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Banamex implemented Oracle E-Business Suite. Oracle E-Business Suite was deployed as an ERP Financial system to support corporate finance operations, with explicit emphasis on General Ledger processing and core finance workflows.
The implementation included targeted configuration and operational work on General Ledger interfaces, updates to Web ADI, and Workflow for GL, reflecting finance module alignment within the ERP Financial category. Oracle E-Business Suite was used to centralize GL interfaces and automate GL posting and upload processes, consistent with standard ERP Financial controls and reconciliation workflows.
Deployment architecture and operational coverage encompassed multiple environments, including PROD, UAT, TEST, and Contingency, and activities documented an As-Is analysis across those environments. Infrastructure work included design of new infrastructure for EBS R12.9, EBS cloning, and application and database patching, along with design activity aimed at high availability for R12.2.
Operational governance and platform hardening were integral to the rollout, with system administration tasks that covered tuning of GL interfaces, EBS patching for database and application layers, and remediation of Java, Database, Linux, and Weblogic vulnerabilities. These governance activities were documented as ongoing system administration responsibilities supporting the Oracle E-Business Suite ERP Financial deployment and finance function operations.
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Payment Processing | ERP |
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2021 | 2021 |
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Banamex HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2025 | 2025 |
In 2025, Banamex implemented Workday HCM as its Core HR system. The deployment centralizes employee master data and core human resources processes for Banamex's Mexico operations, supporting an employee population of 41,390 and aligning HR workflows across banking and financial services functions. Workday reported that more than 90% of customer deployments were completed on time in FY25, providing contextual vendor delivery performance for the year.
Workday HCM was configured to deliver Core HR capabilities including workforce lifecycle management, organizational and position management, employee recordkeeping, absence and time frameworks, compensation and benefits eligibility configuration, business process automation, and role-based security. Configuration work emphasized a normalized HR data model and single system of record to support HR transactions, talent workflows, and compliance-oriented worker attributes.
The implementation leverages Workday's cloud-native SaaS architecture to provide a centralized Core HR platform for Banamex. The provided notes do not list specific integration endpoints, so integration topology is described at the platform level, with a central tenant model for HR data consolidation and cloud-based security controls.
Governance and operational change centered on establishing HR data stewardship, role-based access controls, and standardized business processes to replace decentralized HR workflows. Workday HCM will serve Human Resources, talent management, and workforce administration functions, enabling Banamex to standardize HR governance and procedural controls across the enterprise.
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Banamex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lucep | Legacy | Lucep Callback | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
Banamex implemented Lucep Callback in 2018 to centralize digital lead handling under the Call Tracking and Recording category. The deployment is listed by the vendor as a SaaS implementation of Lucep Callback for omnichannel lead-distribution and callback capabilities, positioned to route inbound digital leads to branches and frontline agents across the banks network.
The Lucep Callback implementation focused on real-time lead routing and callback orchestration, using configurable distribution rules, queueing logic, and real-time agent availability to prioritize handoffs to branch staff and contact center personnel. Functional capabilities implemented included omnichannel capture, callback scheduling and orchestration, and routing controls aligned to branch and agent assignment policies, reflecting standard Call Tracking and Recording workflows.
Operational integration included connections to the banks CRM and customer-service systems to surface lead context and customer history during call routing, with routing endpoints directed to branch locations and individual agents in Mexico. Business functions impacted were retail banking sales, customer service, and branch operations, with the solution operating across digital channels and branch touchpoints.
Governance and rollout followed typical routing governance and agent assignment workflows, with vendor timing indicating a reasonable go-live estimate in 2018. The vendor cites improved real-time lead routing and higher engagement and customer satisfaction from the Lucep Callback SaaS deployment, aligning the application Lucep Callback with operational lead distribution needs at Banamex.
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Customer Loyalty | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Banamex ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Banamex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Servers, Storage and Networking | IaaS |
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2012 | 2012 |
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Banamex CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Banamex
| First Name | Last Name | Title | Function | Department | Phone | |
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CMO | CXO | Finance | |
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Managing Director | Director | Finance | |
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Director IT | Director | Finance | |
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Sr Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Banamex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banamex IT executives and key decision makers. This section highlights Banamex's latest recorded technology evaluations, including SAP Fieldglass for Contingent Labor Management on 2026-01-19 and LexisNexis ThreatMetrix for eCommerce Fraud Protection on 2026-01-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banamex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-19 | Banamex | Evaluated | SAP | SAP Fieldglass | Contingent Labor Management | HCM |
| 2026-01-05 | Banamex | Evaluated | LexisNexis | LexisNexis ThreatMetrix | eCommerce Fraud Protection | eCommerce |
FAQ - APPS RUN THE WORLD Banamex Technographics
Banamex is a Banking and Financial Services organization based in Mexico,
with around 41390 employees and annual revenues of $74.00 billion.
Banamex operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday HCM and Lucep Callback,
covering areas like ERP Financial, Core HR and Call Tracking and Recording.
Banamex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Lucep.
Banamex recently adopted applications including
Workday HCM in 2025, Apple Pay in 2021 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banamex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Banamex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banamex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.