Banesco Banco Universal ·
Avenida Principal de Bello Monte,
Caracas, 1090,
Venezuela
Caracas, 1090,
Venezuela
56 2 2941 0300
Banking and Financial Services
Banesco Banco Universal · Technographics
Banesco Banco Universal · Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Banesco Banco Universal · and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8200 Banesco Banco Universal · employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Banesco Banco Universal · has purchased the following applications: Temenos T24 for Core Banking in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, SAP CRM for CRM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Banesco Banco Universal · is running and its propensity to invest more and deepen its relationship with Temenos , Google , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Banesco Banco Universal · revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banesco Banco Universal · intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Banesco Banco Universal · Tech Stack and Enterprise Applications
Banesco Banco Universal · ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Banesco Banco Universal implemented Temenos T24 as its Core Banking platform. The project engaged vendor Temenos and was scoped as a multi-country deployment covering Venezuela, Dominican Republic, and Panama.
The Temenos T24 implementation concentrated on Core Banking functional capabilities including core account management, deposit and loan processing, transaction posting and reconciliation, customer record management, product and pricing configuration, and branch teller processing. Configuration work emphasized transaction processing rules and real-time posting workflows to support retail and commercial banking operations consistent with Core Banking standards.
Project governance centered on a Functional Team Leader in Venezuela who ensured compliance with project goals and adherence to the Gantt schedule, coordinated functional acceptance criteria, and managed cross-country testing and cutover sequencing across Venezuela, Dominican Republic, and Panama. Governance and rollout practices relied on structured milestone tracking and country-level coordination to align operations, finance, and branch channels with Temenos T24 operational processes.
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Banesco Banco Universal · Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Banesco Banco Universal deployed Google Workspace (Formerly Google G-Suite) to support Collaboration across its Venezuela operations and corporate digital channels. The bank references Google Workspace on its public website, indicating institutional adoption for enterprise email, document collaboration, and virtual meetings.
The implementation centers on core Google Workspace capabilities, including Gmail, Calendar, Google Drive, Docs, Sheets, Slides, and Meet, with centralized administration via the Google Workspace administrative console for domain management, user and group provisioning, policy controls, and device management. This configuration aligns with Collaboration category workflows for corporate communications, secure file sharing, and team productivity across business functions such as corporate communications, back office operations, and customer support.
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Banesco Banco Universal · CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP CRM | CRM | CRM | n/a | 2016 | 2016 |
In 2016, Banesco Banco Universal implemented SAP CRM to centralize customer master data and standardize customer engagement across sales, service, and marketing business functions. The SAP CRM deployment established a single interaction repository to support case handling, opportunity management, and account relationship tracking consistent with CRM category capabilities.
Configuration work focused on core CRM functional modules including sales force automation, service management, campaign management, contact management, and a centralized customer master. SAP CRM was configured to support case management workflows, opportunity lifecycle stages, campaign segmentation, and role based access controls for sales and service users.
Operational coverage placed SAP CRM as the primary application for customer interactions across the bank in Venezuela, serving customer service, sales and marketing teams. The project leveraged internal SAP practice leadership with expertise in MM, SD and CRM to align cross functional requirements and to coordinate configuration decisions within the SAP ecosystem.
Governance established centralized CRM stewardship, data governance for the customer master, and a phased rollout approach with business unit validation and user training. Ongoing administration and change control were assigned to the bank's SAP practice to maintain configuration, manage enhancements, and ensure alignment with adjacent SAP modules.
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Banesco Banco Universal · ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Banesco Banco Universal · PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Banesco Banco Universal · IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2012 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Banesco Banco Universal ·
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Operations & Maintenance IT Infrastructure | VP | IT | |
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Executive Director of Technology and Processes - CIO | Director | IT | |
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Application Integration Leader | Manager | IT | |
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Executive Control and Monitoring Manager | Manager | Finance | |
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Customer Service Unit Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Relations Manager | Manager | Customer Service | |
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Apps Being Evaluated by Banesco Banco Universal · Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banesco Banco Universal · IT executives and key decision makers. This section highlights Banesco Banco Universal ·'s latest recorded technology evaluations, including SAP Concur Expense for Expense Management on 2026-05-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banesco Banco Universal · digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-26 | Banesco Banco Universal · | Evaluated | SAP | SAP Concur Expense | Expense Management | ERP |
FAQ - APPS RUN THE WORLD Banesco Banco Universal · Technographics
Banesco Banco Universal · is a Banking and Financial Services organization based in Venezuela,
with around 8200 employees and annual revenues of $1.50 billion.
Banesco Banco Universal · operates a diverse technology stack with applications such as
Temenos T24, Google Workspace (Formerly Google G-Suite) and SAP CRM,
covering areas like Core Banking, Collaboration and CRM.
Banesco Banco Universal · has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Google and SAP.
Banesco Banco Universal · recently adopted applications including
Zendesk Service in 2020, Zendesk Support Ticketing System in 2020 and Atlassian Jira Service Desk in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banesco Banco Universal ·’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Banesco Banco Universal ·’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banesco Banco Universal · technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.