Bank of Ireland UK
1 Bread Street,
London, EC4M 9BE,
United Kingdom
London, EC4M 9BE,
United Kingdom
44 20 7236-2000
Banking and Financial Services
Bank of Ireland UK Technographics
Bank of Ireland UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Ireland UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8696 Bank of Ireland UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Ireland UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Genesys CCPulse for Workforce Management in 2014, Temenos T24 for Core Banking in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Ireland UK is running and its propensity to invest more and deepen its relationship with SAP , Fiserv , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Ireland UK revenues, which have grown to $6.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Ireland UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of Ireland UK Tech Stack and Enterprise Applications
Bank of Ireland UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Bank of Ireland UK implemented SAP S/4 HANA as the Group's ERP Financial platform and established an internal ERP engineering team to deliver the finance element of change initiatives across the organisation. The SAP S/4 HANA implementation was positioned inside a finance engineering function that supports Digital, Customer, Regulatory and other group change programs, providing ongoing planning, design, implementation and operational improvements for Finance.
The implementation covered core S/4H Finance functional areas including General Ledger and Chart of Accounts design, new company code onboarding, controlling areas, segments, profit and cost centre structures, financial and management accounting, business partner modeling, accounts payable and receivable, bank and asset accounting with multicurrency processing, and standard reporting. The scope also referenced S/4H financial dimensions versus financial product sub ledger dimensions, WRICEF delivery artifacts, functional and integration testing, end user training and cutover activities, and exposure to Fiori and in app extensibility for end user consumption.
Operationally the program was scoped to the Bank of Ireland Group finance organisation with coverage across ROI and the UK, and a primary collaboration location in Dublin. Integration considerations called out integration between GL and Financial Product Sub Ledger lines as a preferred skill set, ongoing administration, monitoring and troubleshooting of finance technical issues, and the need to capture non functional requirements to inform architecture and technical solution definition.
Governance and delivery emphasized functional leadership to ensure incoming change is engineering ready, that configuration processes and tooling are appropriate, and that delivered solutions are fit for operational support. Ways of working adopted scaled agile practices, DevOps and design thinking, with capacity management, user story preparation using Jira and Confluence, and responsibilities for defining estimates and technical proposals for finance changes.
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Payment Processing | ERP |
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2019 | 2019 |
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Bank of Ireland UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys CCPulse | Workforce Management | HCM | n/a | 2014 | 2015 |
In 2014 Bank of Ireland UK implemented Genesys CCPulse to support Workforce Management for its contact centre operations. The deployment targeted scheduling and intraday operational control, aligning telephony staffing with demand for mortgage appointments and other customer workflows.
Configuration focused on workforce management capabilities including schedule planning, leave and rota administration, real time adherence monitoring, and off phone activity planning for training and meetings. Genesys CCPulse was used alongside core WFM workflows to plan skill based rostering and to balance workloads across multiple teams and skill sets.
Operational coverage included contact centre telephony staff and mortgage appointment scheduling teams, with day to day tasks that encompassed monitoring real time call volumes and providing regular status updates to management. The implementation referenced integrations with in house tracking systems and external portals used for product data and document processing, supporting appointment scheduling and portal driven investment processing.
Governance was operationally oriented, with subject matter expertise embedded in administration roles responsible for implementing product updates, testing partner site interactions, managing tracking links across internal systems, and maintaining service levels throughout the day. The configuration and SME governance established a continuous operational workflow between scheduling, real time monitoring, and product data management using Genesys CCPulse for Workforce Management.
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Workforce Management | HCM |
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2014 | 2015 |
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Bank of Ireland UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013 Bank of Ireland UK implemented Temenos T24 as the Core Banking platform within a cloud based, end to end replatforming program targeting mortgages and commercial banking workstreams. The Temenos T24 implementation sat alongside Microsoft Dynamics, a proprietary workflow tool and AS400 components to deliver a unified solution spanning customer channels and core ledger and account services.
The implementation delivered functional modules for mortgages and commercial lending, customer facing mobile tablet and web interfaces, pricing and risk model migration, and regulatory reporting and management information. Business analysis artifacts included detailed requirements, BDD user stories and BPMN based future state processes, with UML used to specify workflow automations and RPA and data connections used to streamline operational processing.
Integrations were explicitly built to connect the workflow layer with telephony via GENESYS, CRM via MS Dynamics and new customer facing websites and portals using XML, and Citrix was managed to support phased go live testing and access. Operational coverage included face to face and call centre teams, policy and pricing units, Business Analytics and MI teams, and coordination between offshore and local development and infrastructure teams.
Governance followed a hybrid AGILE and Waterfall framework, with sprint planning and backlog management in JIRA, SIT and UAT leadership for phased rollouts, and BA oversight including mentoring of junior analysts. Process changes included digitising documents and rationalising the application process, and the program reported outcomes such as reduced head count and increased productivity and ROI as part of the workflow and automation workstreams.
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Debt Collection and Recovery | ERP Services and Operations |
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2015 | 2015 |
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Bank of Ireland UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2015 |
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Bank of Ireland UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Bank of Ireland UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2015 |
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Call Center | CRM |
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2014 | 2015 |
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Call Tracking and Recording | CRM |
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2014 | 2015 |
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CRM | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2014 | 2015 |
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Interactive Voice Response (IVR) | CRM |
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2014 | 2015 |
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Bank of Ireland UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2014 | 2015 |
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Bank of Ireland UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Bank of Ireland UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Customer Experience | Director | Customer Service | |
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Customer Service Team Lead | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Workforce Manager, Distribution Operations | Manager | HR | |
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Apps Being Evaluated by Bank of Ireland UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of Ireland UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of Ireland UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of Ireland UK Technographics
Bank of Ireland UK is a Banking and Financial Services organization based in United Kingdom,
with around 8696 employees and annual revenues of $6.61 billion.
Bank of Ireland UK operates a diverse technology stack with applications such as
SAP S/4 HANA, Genesys CCPulse and Temenos T24,
covering areas like ERP Financial, Workforce Management and Core Banking.
Bank of Ireland UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Genesys and Temenos.
Bank of Ireland UK recently adopted applications including
New Relic APM in 2021, SAP S/4 HANA in 2019 and Fiserv First Data Credit Card Processing and Payment Solution in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of Ireland UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of Ireland UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of Ireland UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.