AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Bank of Ireland UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP S/4 HANA ERP Financial ERP Financial Management n/a 2019 2020
Payment Processing ERP Financial Management 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys CCPulse Workforce Management HCM n/a 2014 2015
In 2014 Bank of Ireland UK implemented Genesys CCPulse to support Workforce Management for its contact centre operations. The deployment targeted scheduling and intraday operational control, aligning telephony staffing with demand for mortgage appointments and other customer workflows. Configuration focused on workforce management capabilities including schedule planning, leave and rota administration, real time adherence monitoring, and off phone activity planning for training and meetings. Genesys CCPulse was used alongside core WFM workflows to plan skill based rostering and to balance workloads across multiple teams and skill sets. Operational coverage included contact centre telephony staff and mortgage appointment scheduling teams, with day to day tasks that encompassed monitoring real time call volumes and providing regular status updates to management. The implementation referenced integrations with in house tracking systems and external portals used for product data and document processing, supporting appointment scheduling and portal driven investment processing. Governance was operationally oriented, with subject matter expertise embedded in administration roles responsible for implementing product updates, testing partner site interactions, managing tracking links across internal systems, and maintaining service levels throughout the day. The configuration and SME governance established a continuous operational workflow between scheduling, real time monitoring, and product data management using Genesys CCPulse for Workforce Management.
Workforce Management HCM 2014 2015
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Temenos Legacy Temenos T24 Core Banking ERP Services and Operations n/a 2013 2014
Debt Collection and Recovery ERP Services and Operations 2015 2015
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2014 2015
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2014 2015
Call Center CRM 2014 2015
Call Tracking and Recording CRM 2014 2015
CRM CRM 2013 2013
Customer Engagement CRM 2014 2015
Interactive Voice Response (IVR) CRM 2014 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
Remote Monitoring and Management ITSM 2014 2015
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2016 2016
IT Decision Makers and Key Stakeholders at Bank of Ireland UK
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bank of Ireland UK Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bank of Ireland UK Technographics

Bank of Ireland UK is a Banking and Financial Services organization based in United Kingdom, with around 8696 employees and annual revenues of $6.61 billion.

Bank of Ireland UK operates a diverse technology stack with applications such as SAP S/4 HANA, Genesys CCPulse and Temenos T24, covering areas like ERP Financial, Workforce Management and Core Banking.

Bank of Ireland UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Genesys and Temenos.

Bank of Ireland UK recently adopted applications including New Relic APM in 2021, SAP S/4 HANA in 2019 and Fiserv First Data Credit Card Processing and Payment Solution in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bank of Ireland UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bank of Ireland UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bank of Ireland UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.