London, EC4M 9BE,
United Kingdom
Bank of Ireland UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Ireland UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8696 Bank of Ireland UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Ireland UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Genesys CCPulse for Workforce Management in 2014, Temenos T24 for Core Banking in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Ireland UK is running and its propensity to invest more and deepen its relationship with SAP , Fiserv , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Ireland UK revenues, which have grown to $6.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Ireland UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys CCPulse | Workforce Management | HCM | n/a | 2014 | 2015 |
In 2014 Bank of Ireland UK implemented Genesys CCPulse to support Workforce Management for its contact centre operations. The deployment targeted scheduling and intraday operational control, aligning telephony staffing with demand for mortgage appointments and other customer workflows.
Configuration focused on workforce management capabilities including schedule planning, leave and rota administration, real time adherence monitoring, and off phone activity planning for training and meetings. Genesys CCPulse was used alongside core WFM workflows to plan skill based rostering and to balance workloads across multiple teams and skill sets.
Operational coverage included contact centre telephony staff and mortgage appointment scheduling teams, with day to day tasks that encompassed monitoring real time call volumes and providing regular status updates to management. The implementation referenced integrations with in house tracking systems and external portals used for product data and document processing, supporting appointment scheduling and portal driven investment processing.
Governance was operationally oriented, with subject matter expertise embedded in administration roles responsible for implementing product updates, testing partner site interactions, managing tracking links across internal systems, and maintaining service levels throughout the day. The configuration and SME governance established a continuous operational workflow between scheduling, real time monitoring, and product data management using Genesys CCPulse for Workforce Management.
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Workforce Management | HCM |
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2014 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2013 | 2014 |
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Debt Collection and Recovery | ERP Services and Operations |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2015 |
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Call Center | CRM |
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2014 | 2015 |
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Call Tracking and Recording | CRM |
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2014 | 2015 |
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CRM | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2014 | 2015 |
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Interactive Voice Response (IVR) | CRM |
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2014 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2014 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2016 | 2016 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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