Bank OZK
17901 Chenal Pkwy,
Little Rock, 72223, AR,
United States
Little Rock, 72223, AR,
United States
1 800-274-4482
Banking and Financial Services
Bank OZK Technographics
Bank OZK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank OZK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3028 Bank OZK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank OZK has purchased the following applications: PeopleFluent Talent Acquisition for Recruiting in 2019, Fiserv Premier Bank Platform for Core Banking in 2021, Mosaicx for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank OZK is running and its propensity to invest more and deepen its relationship with Peoplefluent , Fiserv , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank OZK revenues, which have grown to $2.77 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank OZK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank OZK Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Peoplefluent | Legacy | PeopleFluent Talent Acquisition | Recruiting | HCM | n/a | 2019 | 2019 |
In 2019, Bank OZK implemented PeopleFluent Talent Acquisition. The PeopleFluent Talent Acquisition application was deployed to run the Bank OZK corporate careers site and to support the bank's Recruiting function, providing a public facing career portal linked to internal applicant workflows.
Configuration emphasized standard Recruiting capabilities such as job requisition management, candidate sourcing and applicant tracking, career site branding and candidate experience, and offer workflow orchestration. The deployment positioned PeopleFluent Talent Acquisition as the primary system for HR and talent acquisition teams to manage requisitions, pipeline progression, candidate communications and approval workflows, with centralized configuration of job templates, user role controls and hiring governance.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Bank OZK configured Fiserv Premier Bank Platform as its Core Banking system for loan operations, centralizing loan related data input and servicing workflows. The initiative emphasized operationalizing data maintenance and reporting to support Loan Operations management and bank wide Lending staff across the organization.
Fiserv Premier Bank Platform was configured to manage core loan servicing capabilities including loan level addenda, ticklers, reconcilements, and generation of the Master Security Report. Configuration work included automated daily report production used by Loan Administration and lending teams, and monthly reporting feeds for senior management to monitor department productivity and compliance.
The implementation explicitly supported loan administration processes tied to mergers and acquisitions, providing core data conversion orchestration for M&A activity. Operational coverage extended to supervisory oversight of Loan Operations Assistant Managers, provision of audit ready data for internal and external audits, and day to day support for policy interpretation, regulatory compliance, and problem resolution for lending staff.
Governance changes included formalizing procedures and training programs for Loan Operations, prioritizing and planning daily workflow in conjunction with department Assistant Managers, and establishing supervisory review points for data accuracy and regulatory adherence. The program reinforced structured operational controls around loan servicing, data maintenance, and reporting within the Fiserv Premier Bank Platform environment.
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Field Service Management | ERP Services and Operations |
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2016 | 2016 |
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Real Estate Property Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| West Technology Group | Legacy | Mosaicx | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2021 |
In 2020, Bank OZK implemented Mosaicx, deploying an AI-powered intelligent virtual agent known internally as Ozzy and adopting end-to-end analytics to improve call flows, self-service, and routing across retail and branch banking. Mosaicx was implemented as a Chatbots and Conversational AI solution to orchestrate voice conversational workflows and to instrument conversational events for analytics.
The deployment included conversational IVR orchestration, natural language understanding for intent resolution, and event analytics, with inferred use of Insights360 and Engage modules from Mosaicx product materials to capture conversational metrics and to manage customer engagement workflows. Configuration focused on containment, automated routing, and self-service task completion through the virtual agent.
Operational coverage targeted retail banking call centers and branch routing, impacting contact center agents, branch operations, and customer service workflows. End-to-end analytics instrumentation was applied to voice channels and event streams to enable continuous tuning of call flows and routing rules.
Governance emphasized iterative voice script updates, analytics driven intent tuning, and coordinated rollout across retail operations and contact center teams. The U.S. implementation recorded roughly a 4% year-over-year containment improvement and smoother customer interactions as measured by Mosaicx analytics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Bank OZK
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Apps Being Evaluated by Bank OZK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bank OZK Technographics
Bank OZK is a Banking and Financial Services organization based in United States,
with around 3028 employees and annual revenues of $2.77 billion.
Bank OZK operates a diverse technology stack with applications such as
PeopleFluent Talent Acquisition, Fiserv Premier Bank Platform and Mosaicx,
covering areas like Recruiting, Core Banking and Chatbots and Conversational AI.
Bank OZK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Peoplefluent, Fiserv and West Technology Group.
Bank OZK recently adopted applications including
Fiserv Premier Bank Platform in 2021, DocuSign eSignature in 2021 and Q2 Digital Banking Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank OZK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank OZK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank OZK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.