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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

Behavioral Crossroads
Location
205 W Parkway Dr, Egg Harbor,
Township, 8234, NJ,
United States
Website
https://www.behavioralcrossroads.com/
Phone
1 855-679-5138
Artw industry
Healthcare
Employee
Revenue

Behavioral Crossroads Technographics

Behavioral Crossroads Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Behavioral Crossroads and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Behavioral Crossroads employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Behavioral Crossroads has purchased the following applications: Kipu EMR for Electronic Health Record in 2011, Ruby Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Behavioral Crossroads is running and its propensity to invest more and deepen its relationship with Kipu , Ruby , Tawk.to or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Behavioral Crossroads revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Behavioral Crossroads intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Behavioral Crossroads Tech Stack and Enterprise Applications

Behavioral Crossroads ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kipu Legacy Kipu EMR Electronic Health Record ERP Services and Operations n/a 2011 2011
In 2011, Behavioral Crossroads implemented Kipu EMR as its Electronic Health Record. The deployment supported a small provider organization of roughly 45 employees operating outpatient behavioral health services including a case management office in Egg Harbor Township, New Jersey. Kipu EMR was used across clinical functions to centralize patient charting and documentation workflows. Configuration focused on clinical documentation modules, including comprehensive assessments, treatment plan authoring, weekly progress notes, group session notes for 5 to 40 participants, and caseload management for case managers carrying 17 to 20 consumers. The Kipu EMR implementation included templated note workflows and charting features aligned with community behavioral health requirements, supporting documentation for MICA and developmentally disabled populations. These modules enabled standardized intake, ongoing assessment, and treatment planning workflows within the Electronic Health Record. Operational coverage emphasized clinical and case management teams, intake coordinators, and group therapy facilitators, with documented processes for submitting applications for Social Security and other social services benefits through casework workflows recorded in the system. Staff workflows incorporated timely documentation requirements, weekly progress note cadence, and coordination practices with parole officers, DCPP, and the courts as part of client management. Governance centered on clinician documentation standards, caseload assignment protocols, and training for charting practices in Kipu EMR.
Behavioral Crossroads AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Behavioral Crossroads implemented Ruby Live Chat on its website to centralize web-based patient and visitor engagement. Behavioral Crossroads deployed Ruby Live Chat in the Chatbots and Conversational AI category to provide a continuously available, web-embedded messaging channel that supplements front-office contact handling for this 45-employee behavioral health provider. The Ruby Live Chat implementation is structured as a cloud-hosted, embedded chat widget delivering live messaging, agent presence, message history, and standard conversational tooling consistent with Chatbots and Conversational AI offerings. The configuration was oriented to route inbound web chats to front-desk and intake staff during business hours, establish message ownership and handoff workflows, and surface conversational context for administrative responders, aligning the application with patient intake and front-office engagement functions.
Chatbots and Conversational AI AI-Powered Application 2019 2019
Behavioral Crossroads Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, Behavioral Crossroads deployed Microsoft 365 as its Collaboration platform to consolidate email, file storage, and team communication for the 45-employee behavioral health provider. The Microsoft 365 deployment centralized corporate email and calendaring, cloud mailbox management, document collaboration, and team messaging under a single tenant to support both clinical and administrative workflows.
Behavioral Crossroads CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Advertising Platform CRM 2016 2016
Digital Advertising Platform CRM 2016 2016
Digital Advertising Platform CRM 2016 2016
Marketing Analytics CRM 2016 2016
Behavioral Crossroads TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2019 2019
Behavioral Crossroads IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016

IT Decision Makers and Key Stakeholders at Behavioral Crossroads

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Behavioral Crossroads Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Behavioral Crossroads IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Behavioral Crossroads digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Behavioral Crossroads Technographics
Behavioral Crossroads is a Healthcare organization based in United States, with around 45 employees and annual revenues of $6.0 million.
Behavioral Crossroads operates a diverse technology stack with applications such as Kipu EMR, Ruby Live Chat and Microsoft 365, covering areas like Electronic Health Record, Chatbots and Conversational AI and Collaboration.
Behavioral Crossroads has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Kipu, Ruby and Microsoft.
Behavioral Crossroads recently adopted applications including Ruby Live Chat in 2019, Tawk.to in 2019 and NextRoll Cookie Consent Banner in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Behavioral Crossroads’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Behavioral Crossroads’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Behavioral Crossroads technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.