Bell
Building A 4th Floor 1 Carrefour Alexander-Graham-Bell,
Verdun, H3E 3B3, QC,
Canada
Verdun, H3E 3B3, QC,
Canada
1 514-870-8777
Communications
Bell Technographics
Bell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40390 Bell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Bell has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Mintz Global Screening for BackGround Screening in 2022, ServiceNow Field Service Management for Field Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bell is running and its propensity to invest more and deepen its relationship with Oracle , SAP , TEOCO or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bell revenues, which have grown to $24.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bell Tech Stack and Enterprise Applications
Bell ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Bell implemented Oracle NetSuite ERP to consolidate its core financial systems. Oracle NetSuite ERP was deployed as an ERP Financial cloud application to centralize accounting and financial management across Bell's corporate finance organization.
Configuration emphasized core financial modules including general ledger, accounts payable, accounts receivable, fixed asset management, financial consolidation and reporting. The implementation incorporated period-close automation, configurable approval workflows and role-based access controls to align with standard finance operations.
The deployment covered finance, accounting and treasury functions, aligning transactional processing and month-end close workflows across corporate and business unit finance teams. Oracle NetSuite ERP supported ledger centralization and a standardized chart of accounts to enable consistent financial reporting across Bell.
Governance changes focused on formalized approval hierarchies, audit trails and standardized operating procedures to manage journal entries and invoice processing. Rollout was staged across finance functional areas in 2013 with configuration governance established to control chart of accounts changes and workflow modifications.
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ERP Financial | ERP |
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2020 | 2024 |
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Expense Management | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2010 | 2011 |
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Bell HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mintz Global Screening | Legacy | Mintz Global Screening | BackGround Screening | HCM | n/a | 2022 | 2022 |
In 2022, Bell implemented Mintz Global Screening as its BackGround Screening solution. The implementation was positioned within Bell’s broader access management and onboarding initiatives, and Mintz Global Screening was configured to support compliance driven identity verification and background screening for new hires across talent acquisition and HR onboarding workflows.
The Mintz Global Screening deployment focused on background check orchestration, case management of screening results, and automated triggers for downstream provisioning. Configuration work aligned screening outcomes with access provisioning controls, enabling structured handoffs from screening results to the access management system and onboarding processes.
Integrations tied Mintz Global Screening into Bell’s access management software and into onboarding flows that were migrated to the ServiceNow onboarding module, and the screening service was operationally connected to talent acquisition touch points handled by Phenom, Vidcruiter, and offer letter eSignature via DocuSign as part of end to end hiring flows. The implementation supported operational coverage across TA and HR functions, with screening data feeding application provisioning and compliance checks.
Governance and rollout were executed under vendor management best practices, with program level coordination using user story maps, Miro boards, Smartsheet, and Office 365, and agile delivery practices including scrum to manage stakeholders and maintain velocity. The implementation enabled a unified approach to compliance, password management and application provisioning activities with the external vendor Mintz Global Screening.
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Candidate Relationship Management | HCM |
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2020 | 2020 |
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Candidate Relationship Management | HCM |
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2022 | 2022 |
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Core HR | HCM |
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2016 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2022 | 2022 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Talent Assessment | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2016 | 2017 |
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Video Interviewing | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Management | HCM |
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2019 | 2020 |
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Bell ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations | Ateko Bell Canada | 2022 | 2023 |
In 2022, Bell implemented ServiceNow Field Service Management as a core component of its Field Service Management strategy to centralize and modernize nationwide telecom service operations. The deployment is part of a broader adoption of the ServiceNow AI Platform and spans field service orchestration, customer portals, and order management to support both consumer and enterprise product lines.
The implementation includes a dedicated portal for field engineers and a CRM portal servicing 22 million customers, and consolidates 26 distinct applications onto a single ServiceNow platform. ServiceNow Field Service Management was configured to provide a consistent record of every service interaction, machine learning predicted job duration, AI driven coaching, Virtual Repair capabilities, and centralized dispatch orchestration to optimize routes and scheduling for technicians.
Architecturally the program unifies data and operational flows across thousands of data silos, with Service Bridge and the Telecommunications Service Management product used to accelerate delivery and interoperate with enterprise customer clouds and the AWS marketplace. Integration patterns emphasize native ServiceNow connectors and platform centric APIs to streamline sales and order management workflows, and to enable orchestration between central management and distributed field crews operating 24 7.
Governance and rollout were organized through a center of excellence model led in partnership with Ateko Bell Canada, combining vertical specialists and platform owners to govern configurations, agentic AI capabilities, and staged rollout of portals and automation. Process changes focused on standardizing escalation paths, automating dispatch related tasks, and democratizing IT capabilities for business stakeholders to enable rapid MVP cycles and product launches.
Explicit outcomes and operational metrics reported include a targeted 90 percent reduction in dispatch related actions, optimization of more than two million jobs through ML predicted durations, AI driven coaching supporting 180,000 calls, management of over 500,000 customers with AI powered Virtual Repair, deflection of approximately 3 million customer support calls annually, and annual savings exceeding one million dollars on in house support calls through technician self serve chatbot usage.
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OSS/BSS | ERP Services and Operations |
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2022 | 2023 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Bell AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Bell Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2008 | 2008 |
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Bell Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2015 |
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Bell Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Bell eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2012 | 2012 |
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Shipping Management | eCommerce |
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2019 | 2019 |
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Bell SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2006 | 2006 |
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Order Management | SCM |
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2022 | 2023 |
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Bell CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2015 | 2015 |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Sales Automation, Sales Engagement | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Bell EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2017 |
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Bell ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Bell PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2012 | 2013 |
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Bell Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sourcing | Procurement |
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2012 | 2013 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Bell SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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Bell TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2025 | 2025 |
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Treasury Management | TRM |
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2020 | 2020 |
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Bell PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Bell IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Bell CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2025 | 2025 |
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Bell Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at Bell
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Strategy & Business Intelligence | VP | IT | |
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Vice President, Marketing and Network Access Strategy | VP | Marketing | |
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Director - Advanced Analytics and Data Science | Director | IT | |
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IT Manager, Market Analysis and Intelligence | Manager | IT | |
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Manager - Business Intelligence | Manager | IT | |
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Vice President - IT Customer Experience | VP | IT | |
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Director – Revenue Management OOH & Web | Director | Finance | |
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Senior Vice-President, Sales | VP | Sales | |
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VP, Sales, National Retail & Consumer Direct - Bell Mobility (Bell/Virgin) | VP | Sales | |
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Director - Field Operations Control Centres | Director | Finance | |
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Associate Director - Sales Operations | Director | Sales | |
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CEO | CXO | Finance | |
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Vice President, Field Services Shared Services | VP | Operations | |
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Vice President, Human Resources Org. Development | VP | HR | |
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Senior Vice President, Human Resources and Labor Relations | VP | HR | |
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Director - Procurement Operations | Director | Procurement | |
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Chief Information Officer | CXO | IT | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director Human Ressources - Payroll and Employee Services | Director | HR | |
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Director, Strategic Programs & Transformation | Director | Finance | |
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Vice President Organizational Development and Corporate Groups | VP | HR | |
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Director, Human Resources - Mobility, Bell Residential, Small Business and Brand | Director | HR | |
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Senior Performance Manager | Manager | Operations | |
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Director, Sales Operations | Director | Sales | |
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Director of Sales | Director | Finance | |
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Vice President, Digital Marketing and Sales | VP | Marketing | |
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Sales Operations Manager | Manager | Sales | |
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Senior Manager, Sales Operations | Manager | Sales | |
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VP Sales Operations & Compensation | VP | Sales | |
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Senior Performance Manager (sales and cross selling) | Manager | Sales | |
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Chief Technology and Information Officer | CXO | IT | |
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VP, Wireline Network Engineering and Deployment | VP | R&D | |
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VP Enterprise Architecture, Cloud and Data&AI Platforms | VP | IT | |
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Vice President, Bell Media Network & Technology Services at Bell | VP | IT | |
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Director - OSS Enterprise Architecture | Director | IT | |
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Salesforce Admin | Manager | IT | |
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Senior Salesforce Administrator and Sales Cloud Consultant | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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CHRO & EVP Corporate Services | CXO | HR | |
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Workforce Pathways Lead | Manager | HR | |
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Senior Manager Payroll and HR Services | Manager | HR | |
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Senior Manager - Information Systems & RPA | Manager | IT | |
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Vice President Business Technology Services | VP | IT | |
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Senior Manager - Business Analysis- Robotic Process Automation (RPA) | Manager | IT | |
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EVP, Chief Information & Customer Experience Officer | CXO | IT | |
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Senior Manager, Cloud and ServiceNow Products | Manager | IT | |
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Vice President, Technology & Experience Excellence & Innovation | VP | IT | |
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SVP, Chief Information Security Officer | CXO | IT | |
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Vice President ServiceNow | VP | IT | |
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Director, ServiceNow Development | Director | IT | |
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Mobility Technical Product Manager | Communications & AI/ML | Fraud Prevention | SaaS | Cloud | Enterprise Platforms | Manager | IT | |
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Vice President Customer Operations | VP | Customer Service | |
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Senior Vice President, Field Services | VP | Customer Service | |
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Apps Being Evaluated by Bell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bell IT executives and key decision makers. This section highlights Bell's latest recorded technology evaluations, including Squiz Matrix for Web Content Management on 2026-03-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-31 | Bell | Evaluated | Squiz | Squiz Matrix | Web Content Management | Content Management |
FAQ - APPS RUN THE WORLD Bell Technographics
Bell is a Communications organization based in Canada,
with around 40390 employees and annual revenues of $24.41 billion.
Bell operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Mintz Global Screening and ServiceNow Field Service Management,
covering areas like ERP Financial, BackGround Screening and Field Service Management.
Bell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Mintz Global Screening and ServiceNow.
Bell recently adopted applications including
Cohere Command R+ in 2025, Kyvos Dialogs in 2025 and NowSecure Supply Chain Risk Management in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.