Bield Housing & Care
79 Hopetoun Street,
Edinburgh, EH7 4QF,
United Kingdom
Edinburgh, EH7 4QF,
United Kingdom
44 13 1273 4000
Non Profit
Bield Housing & Care Technographics
Bield Housing & Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bield Housing & Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Bield Housing & Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bield Housing & Care has purchased the following applications: Infor SunSystems for ERP Financial in 2017, MHR iTrent HR for Core HR in 2010, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bield Housing & Care is running and its propensity to invest more and deepen its relationship with Infor , MHR (formerly MidlandHR) , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bield Housing & Care revenues, which have grown to $202.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bield Housing & Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bield Housing & Care Tech Stack and Enterprise Applications
Bield Housing & Care ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Bield Housing & Care implemented Infor SunSystems as its core financial application. The deployment targeted ERP Financial capabilities to centralize and manage organisation-wide income including rents, grants, donations, local government funding and personal care funds totaling £47m.
Configuration emphasized core financial modules such as general ledger, sales ledger, accounts receivable workflows and VAT management to support charity and housing sector compliance including partial exemption. Sales ledger processing was configured to handle personal care, telephony care and local government funding revenue streams. The implementation supported management of a Direct Debit collection scheme for rents and care payments totaling £13m across 3,500 clients.
Infor SunSystems was integrated with third-party payment collection software to orchestrate direct debit processing and payments reconciliation, with the finance team owning reconciliations and control reporting. Operational scope covered the finance function across the organisation, incorporating income administration, VAT returns and sales ledger operations. System responsibilities were layered into day-to-day processing for one Finance Officer and three Finance Assistants.
Governance and process work included VAT returns, updates and compliance with charity and housing sector frameworks, and led system improvement initiatives for SUN systems and connected third-party providers. The finance lead directed configuration changes, workflow adjustments and vendor coordination to maintain compliance and payment collection continuity.
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Bield Housing & Care HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2010 | 2010 |
In 2010 Bield Housing & Care implemented MHR iTrent HR as its Core HR application. The deployment centralized HR recordkeeping and payroll processing for the United Kingdom non profit with approximately 1,200 employees, establishing MHR iTrent HR as the primary system of record for employee lifecycle data.
The implementation emphasized core HR and payroll modules, including employee lifecycle management, monthly payroll administration, absence management, recruitment workflows, and performance development tracking. Functional configuration reflected operational needs documented in internal notes, with MHR iTrent HR configured to support safer recruitment controls, offer and Terms and Conditions approval workflows, and the maintenance and disposal of personnel documentation in line with data protection requirements.
Operational coverage extended across HR and payroll teams, with daily administration responsibilities such as processing monthly payroll, applying employee life cycle changes, shortlisting and interviewing candidates, and signing off offers prior to issue. System use was embedded in team performance management practices, including setting SMART objectives, monitoring workloads, and conducting monthly performance meetings to oversee service delivery and operational cadence.
Governance and process responsibilities were formalized around data protection and safer recruitment, with accountability for documentation storage and disposal under the new Data Protection Regulations, and advisory control over adverse references and disclosures. The internal HR leadership function also managed long and short term staff absences in accordance with organisational sickness absence policies, positioning MHR iTrent HR as an operational hub for policy-driven HR governance and transactional payroll activity.
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Payroll | HCM |
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2010 | 2010 |
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Bield Housing & Care CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Bield Housing & Care implemented Hotjar on their website as part of a Customer Experience initiative to capture on-site behavioral analytics and inform website user experience. The implementation placed the Hotjar script across bield.co.uk pages to collect session recordings and aggregated interaction data, establishing a client-side capture architecture that feeds qualitative insights into web UX analysis and digital engagement reviews. This implementation of Hotjar was explicitly focused on the public website and digital channels rather than backend systems, positioning the tool to support UX, digital marketing, and content teams in understanding user navigation and drop-off patterns.
Functional deployment emphasized standard Hotjar capabilities such as session recordings, heatmaps, on-site surveys and feedback widgets, and form interaction analytics, with configuration controls to limit capture scope and mask sensitive inputs. Governance practices aligned with web analytics best practices included configuring capture filters, sampling and retention settings, and layering Hotjar data into routine UX review workflows, which centralized behavioral evidence for design and content decisions. The narrative centers on Bield Housing & Care Hotjar Customer Experience implementation for website user research and digital UX optimization, with operational coverage across the corporate website and related digital touchpoints.
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Bield Housing & Care PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Bield Housing & Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Bield Housing & Care CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Bield Housing & Care
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Technology and Information Management | Director | IT | |
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Assistant Director Of Finance | Director | Finance | |
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Director of Finance and Resources | Director | Finance | |
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HR Manager | Manager | HR | |
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HR Partner | Manager | HR | |
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HR Partner | Manager | HR | |
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Payroll & Benefits Manager | Manager | HR | |
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Apps Being Evaluated by Bield Housing & Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bield Housing & Care IT executives and key decision makers. This section highlights Bield Housing & Care's latest recorded technology evaluations, including Civica Cx Housing Management Software for Real Estate Property Management on 2025-09-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bield Housing & Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-29 | Bield Housing & Care | Evaluated | Civica | Civica Cx Housing Management Software | Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Bield Housing & Care Technographics
Bield Housing & Care is a Non Profit organization based in United Kingdom,
with around 1200 employees and annual revenues of $202.0 million.
Bield Housing & Care operates a diverse technology stack with applications such as
Infor SunSystems, MHR iTrent HR and Hotjar,
covering areas like ERP Financial, Core HR and Customer Experience.
Bield Housing & Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, MHR (formerly MidlandHR) and Contentsquare.
Bield Housing & Care recently adopted applications including
Citrix Wrike in 2021, Microsoft Azure Cloud Services in 2018 and Infor SunSystems in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bield Housing & Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bield Housing & Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bield Housing & Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.