BitSight
111 Huntington Ave Suite 2010,
Boston, 2199, MA,
United States
Boston, 2199, MA,
United States
1 617-245-0469
Professional Services
BitSight Technographics
BitSight Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BitSight and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 BitSight employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BitSight has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BitSight is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BitSight revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BitSight intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BitSight Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, BitSight implemented Oracle NetSuite ERP as its core cloud financial system, positioning Oracle NetSuite ERP to serve the Accounting and Finance organization as part of an ERP Financial strategy. The deployment was managed within the Business Systems team with direct reporting lines into the Director of Business Systems, and the implementation scope explicitly included general ledger accounting, accounts payable, accounts receivable, revenue recognition, and financial reporting requirements.
Configuration work centered on typical ERP Financial capabilities, including creation and maintenance of customized saved searches and financial reports, definition of custom fields and custom records to match business processes, and tailoring seeded roles to build fine-grained role and data access. Ongoing system administration responsibilities emphasized access provisioning, role management, segregation of duties alignment, security profile configuration, and support for SOX and ITGC control requirements expected in a publicly traded company environment.
Integrations and data orchestration were a material part of the implementation, with NetSuite integrated to downstream and adjacent finance applications such as Avalara, Expensify, Callidus, and Adaptive, and with ETL workflows managing data transformation to Salesforce and a BI data repository. Oversight of the NetSuite to Salesforce integration was designated, with Boomi called out as the preferred middleware, and ETL tooling used to ensure alignment of master financial data across systems.
Operational governance included centralized change management, ticketing and governance using systems like JIRA and Zendesk for incident and request tracking, and a single point of contact model for streamlining patches, critical updates, and end user support. The implementation narrative emphasizes structured testing, documentation, and deployment practices to preserve data model integrity across finance systems, and positions the Senior Financial Systems Administrator role as the operational owner for administration, integrations, and continuous configuration of Oracle NetSuite ERP.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 BitSight implemented Hubspot Live Chat using HubSpot Conversations on its public website as a Chatbots and Conversational AI deployment to centralize web-based engagement. The implementation consists of an embedded live chat widget and configured conversational workflows for qualification, with a centralized conversation inbox for routing between automated bot responses and live agents. BitSight implemented Hubspot Live Chat functionality that includes bot flow orchestration, contact capture during chat sessions, and canned response templates to accelerate inbound handling.
The deployment focused on web channel coverage and impacted marketing, sales, and customer support functions by providing a single conversational entry point on the corporate site. Governance measures emphasized inbox ownership and routing rules to align chat handoffs with team responsibilities, plus configuration of bot-to-agent escalation and session data capture for follow up. The implementation uses HubSpot Conversations on the website to maintain conversational context and to support ongoing conversational workflow tuning within the Chatbots and Conversational AI category.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, BitSight implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The cloud-hosted deployment consolidated corporate email, calendar, cloud storage, and real-time document collaboration under Google Workspace, and public site references indicate BitSight was using Google Apps for Business on its website. Core Collaboration capabilities such as Gmail, Calendar, Drive, and Docs were provisioned through the Google Workspace Admin console for centralized tenant configuration and multi-device access across the organization.
Administrative governance was configured to manage user accounts, group membership, domain-level email routing, and role-based administration, aligning platform controls with professional services operational needs. Configuration also incorporated data retention and administrative policy settings and mobile device management consistent with Collaboration category operational models. The implementation supported business functions including internal communications, document workflows, and knowledge sharing across BitSight's corporate workforce.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2018 | 2018 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at BitSight
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BitSight Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BitSight Technographics
BitSight is a Professional Services organization based in United States,
with around 900 employees and annual revenues of $140.0 million.
BitSight operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
BitSight has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Google.
BitSight recently adopted applications including
6sense Account Engagement Platform in 2023, Bubble Platform in 2022 and Drift AI Chatbot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BitSight’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BitSight’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BitSight technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.