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Black Horse
Location
Customer Services St William House,
Cardiff, CF10 5BH,
United Kingdom
Website
https://www.blackhorse.co.uk/
Phone
44 34 4824 8888
Artw industry
Banking and Financial Services
Employee
Revenue

Black Horse Technographics

Black Horse Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Black Horse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Black Horse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Black Horse has purchased the following applications: Captureit Time & Attendance for Time and Attendance in 2010, Backbase Digital Banking Platform for Digital Banking in 2017, Decibel Insight for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Black Horse is running and its propensity to invest more and deepen its relationship with Vizual Management Solutions , Backbase Solutions , Decibel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Black Horse revenues, which have grown to $69.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Horse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Black Horse Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Vizual Management Solutions Legacy Captureit Time & Attendance Time and Attendance HCM n/a 2010 2010
In 2010, Black Horse deployed Captureit Time & Attendance. Captureit Time & Attendance, a Time and Attendance application, was implemented at the Blackwood site in the United Kingdom to centralize employee time capture and prepare payroll submissions to an external payroll bureau, supporting an employee base of approximately 300. The implementation emphasized time capture, absence recording, roster management and payroll reporting, with configuration focused on producing formatted reports and data extracts for payroll bureau intake. Captureit Time & Attendance was used primarily by HR to reconcile time exceptions and prepare information for submission rather than as a standalone payroll engine, reflecting an HR centric operating model where HR validates and stages data for payroll processing. Operational integration centered on generating payroll feeds and standardized reports consumed by the payroll bureau, and on embedding approval workflows and role based access for HR administrators to manage exceptions. Governance established HR ownership of time and attendance data and a structured handoff process to the payroll bureau for final payroll calculation, localizing operational responsibility to the Blackwood UK site.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Backbase Solutions Legacy Backbase Digital Banking Platform Digital Banking ERP Services and Operations n/a 2017 2017
In 2017, Black Horse implemented Backbase Digital Banking Platform on its public website. The Backbase Digital Banking Platform was provisioned as the primary Digital Banking customer channel to expose online account access and customer self-service through the corporate web presence. The implementation emphasized standard Digital Banking capabilities, including customer-facing internet banking interfaces, self-service account management, onboarding and authentication workflows, payments initiation and personalization features. Configuration focused on Backbase front-end channel orchestration and content management, with user experience components and business logic organized into modular capabilities consistent with digital banking platform patterns. Operational coverage centered on the public website and the retail digital channel, impacting digital product, customer service and retail banking operations within Black Horse in the United Kingdom. Platform governance was run through the corporate digital channels team, controlling feature configuration and content updates via the Backbase application layers and the platform's channel management functionality.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Decibel Legacy Decibel Insight Customer Experience CRM n/a 2017 2017
Customer Experience CRM 2021 2021
Marketing Automation CRM 2019 2019
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2017 2017
Application Performance Management ITSM 2020 2020
Application Performance Management ITSM 2020 2020
IT Service Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Secure Web Gateways (SWG) CyberSecurity 2013 2013
IT Decision Makers and Key Stakeholders at Black Horse
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Black Horse Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Black Horse Technographics

Black Horse is a Banking and Financial Services organization based in United Kingdom, with around 300 employees and annual revenues of $69.0 million.

Black Horse operates a diverse technology stack with applications such as Captureit Time & Attendance, Backbase Digital Banking Platform and Decibel Insight, covering areas like Time and Attendance, Digital Banking and Customer Experience.

Black Horse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Vizual Management Solutions, Backbase Solutions and Decibel.

Black Horse recently adopted applications including Adobe Experience Cloud in 2021, Atlassian Jira Service Desk in 2021 and Dynatrace APM in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Black Horse’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Black Horse’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Black Horse technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.