Black Horse
Customer Services St William House,
Cardiff, CF10 5BH,
United Kingdom
Cardiff, CF10 5BH,
United Kingdom
44 34 4824 8888
Banking and Financial Services
Black Horse Technographics
Black Horse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Horse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Black Horse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Horse has purchased the following applications: Captureit Time & Attendance for Time and Attendance in 2010, Backbase Digital Banking Platform for Digital Banking in 2017, Decibel Insight for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Horse is running and its propensity to invest more and deepen its relationship with Vizual Management Solutions , Backbase Solutions , Decibel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Horse revenues, which have grown to $69.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Horse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Horse Tech Stack and Enterprise Applications
Black Horse HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vizual Management Solutions | Legacy | Captureit Time & Attendance | Time and Attendance | HCM | n/a | 2010 | 2010 |
In 2010, Black Horse deployed Captureit Time & Attendance. Captureit Time & Attendance, a Time and Attendance application, was implemented at the Blackwood site in the United Kingdom to centralize employee time capture and prepare payroll submissions to an external payroll bureau, supporting an employee base of approximately 300.
The implementation emphasized time capture, absence recording, roster management and payroll reporting, with configuration focused on producing formatted reports and data extracts for payroll bureau intake. Captureit Time & Attendance was used primarily by HR to reconcile time exceptions and prepare information for submission rather than as a standalone payroll engine, reflecting an HR centric operating model where HR validates and stages data for payroll processing.
Operational integration centered on generating payroll feeds and standardized reports consumed by the payroll bureau, and on embedding approval workflows and role based access for HR administrators to manage exceptions. Governance established HR ownership of time and attendance data and a structured handoff process to the payroll bureau for final payroll calculation, localizing operational responsibility to the Blackwood UK site.
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Black Horse ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Backbase Solutions | Legacy | Backbase Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Black Horse implemented Backbase Digital Banking Platform on its public website. The Backbase Digital Banking Platform was provisioned as the primary Digital Banking customer channel to expose online account access and customer self-service through the corporate web presence.
The implementation emphasized standard Digital Banking capabilities, including customer-facing internet banking interfaces, self-service account management, onboarding and authentication workflows, payments initiation and personalization features. Configuration focused on Backbase front-end channel orchestration and content management, with user experience components and business logic organized into modular capabilities consistent with digital banking platform patterns.
Operational coverage centered on the public website and the retail digital channel, impacting digital product, customer service and retail banking operations within Black Horse in the United Kingdom. Platform governance was run through the corporate digital channels team, controlling feature configuration and content updates via the Backbase application layers and the platform's channel management functionality.
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Black Horse CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Decibel | Legacy | Decibel Insight | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 Black Horse implemented Decibel Insight on its website. The deployment positioned Decibel Insight as a Customer Experience tool to instrument the public web property and capture behavioral signals across online customer journeys. Black Horse uses Decibel Insight in the Customer Experience category to support web experience management and digital customer analytics for its retail finance offerings.
Decibel Insight was configured to collect session recordings, heatmaps, funnel and journey analytics, and experience scoring, aligning common Customer Experience capabilities to the bank site. Configuration emphasized page level tagging, visitor session capture, and dashboarded metrics to surface friction and engagement patterns for web pages and application flows. The implementation supported analysis workflows typical of customer experience analytics, enabling UX and product teams to investigate specific sessions and aggregated page behavior.
Operational ownership centered on digital experience stakeholders within Black Horse, including UX, product and customer service teams, with instrumentation scoped to the corporate website. Governance included standardized reporting dashboards and periodic review processes to prioritize site improvements, embedding Decibel Insight into experience optimization routines. Decibel Insight was restated here to clarify the application, its role in Customer Experience, and its alignment with Black Horse business functions.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2017 | 2017 |
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Black Horse ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Black Horse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Black Horse CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Black Horse
| First Name | Last Name | Title | Function | Department | Phone | |
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Jaguar and Land Rover Financial Services Business Development Manager | Manager | Finance | |
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Head of Motor Finance, North | Director | Finance | |
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Senior Manager Business Improvement | Manager | Operations | |
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Business Development Manager | Manager | Sales | |
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Apps Being Evaluated by Black Horse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Black Horse IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Black Horse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Black Horse Technographics
Black Horse is a Banking and Financial Services organization based in United Kingdom,
with around 300 employees and annual revenues of $69.0 million.
Black Horse operates a diverse technology stack with applications such as
Captureit Time & Attendance, Backbase Digital Banking Platform and Decibel Insight,
covering areas like Time and Attendance, Digital Banking and Customer Experience.
Black Horse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vizual Management Solutions, Backbase Solutions and Decibel.
Black Horse recently adopted applications including
Adobe Experience Cloud in 2021, Atlassian Jira Service Desk in 2021 and Dynatrace APM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Horse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Horse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Horse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.