Blue Cross Blue Shields of Alabama
Blue Cross Blue Shield of Alabama450 Riverchase Pkwy E,
Hoover, 35244, AL,
United States
Hoover, 35244, AL,
United States
1 800-492-8872
Non Profit
Blue Cross Blue Shields of Alabama Technographics
Blue Cross Blue Shields of Alabama Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shields of Alabama and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 Blue Cross Blue Shields of Alabama employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shields of Alabama has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Oracle Peoplesoft Benefits Administration for Benefits Administration in 2002, NASCO Processing System for Core Admin Processing System in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shields of Alabama is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shields of Alabama revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shields of Alabama intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shields of Alabama Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Blue Cross Blue Shields of Alabama implemented SAP Concur Expense to centralize Expense Management across its finance and travel operations. The deployment targeted enterprise expense controls and spend visibility for a mid sized nonprofit payer, aligning expense policy enforcement with corporate reporting requirements.
SAP Concur Expense was configured to deliver core Expense Management capabilities including expense capture and receipt imaging, automated approval workflows, corporate card reconciliation, policy rule enforcement, and standardized expense reporting. The implementation included configuration of approval hierarchies, automated expense audit rules, and reporting templates to support period close and accounts payable reconciliation.
The Concur deployment was integrated with a heterogeneous application landscape that included AXIOM and BOL for business processing, GEMS for system data feeds, Crystal for formatted reporting, and Lotus Notes for messaging and approval notifications. Standard office productivity integrations were used to export reports and supporting documents to MS Word, MS PowerPoint, MS Excel, and Access for ad hoc analysis and executive reporting, and data exchange was established with existing financial posting and AP reconciliation processes.
Governance changes focused on centralizing expense policy, formalizing approval workflows, and creating operational procedures for receipt capture and exception handling. Rollout emphasized configuration driven controls and report based oversight to mesh SAP Concur Expense with existing finance operations and reporting toolchains.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Benefits Administration | Benefits Administration | HCM | n/a | 2002 | 2002 |
In 2002, Blue Cross Blue Shields of Alabama implemented Oracle Peoplesoft Benefits Administration as part of a consolidated HRMS deployment. The implementation targeted Benefits Administration within the Benefits Administration category and was deployed alongside Core HR, North America Payroll, Time and Labor, employee and manager self service, Talent Acquisition Manager, ePerformance and Succession Planning, covering HR, payroll, benefits and talent management functions in the Birmingham, Alabama area.
The program included application and platform upgrade work, including PeopleTools upgrades from 8.51 to 8.52.12 and an HRMS application upgrade path to HRMS 9.1, executed through multiple upgrade passes with dry runs and a final production cutover. Configuration and technical retrofit work addressed benefits administration workflows, eligibility processing, enrollment interfaces and ESS and MSS integration points to support employee enrollment and manager approvals.
Architecture and operational infrastructure were formalized with new Windows 2008 servers and Microsoft SQL Server 2008 instances, proxy servers to support an external careers site, and comprehensive environment architecture documentation. Testing disciplines documented and executed included Integration, System, Performance and User Acceptance testing, supported by technical design documents for customizations.
Governance and rollout control included a technical project plan, cutover plan, environment architecture document and security design, with staged upgrade passes and post production support procedures. A PeopleSoft technical lead and upgrade specialist authored the technical design, managed the upgrade sequence and supported integration, system and user acceptance testing during the deployment.
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2002 | 2002 |
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Employee Self Service | HCM |
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2002 | 2002 |
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Learning and Development | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2002 | 2002 |
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Performance and Goal Management | HCM |
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2002 | 2002 |
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Recruiting, Applicant Tracking System | HCM |
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2002 | 2002 |
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Succession and Leadership Planning | HCM |
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2002 | 2002 |
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Time and Attendance | HCM |
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2002 | 2002 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| National Account Service Company | Legacy | NASCO Processing System | Core Admin Processing System | ERP Services and Operations | n/a | 2007 | 2008 |
In 2007, Blue Cross Blue Shields of Alabama implemented the NASCO Processing System. The NASCO Processing System functions as a Core Admin Processing System to centralize contingent workforce provisioning and administrative processing across the enterprise.
The implementation configured core capabilities for provisioning contingent workers, onboarding services, lifecycle administration including offboarding, contract development and management, contract compliance audits, security access management, and financial reconciliation and reporting. NASCO Processing System was instrumented to support decision support modeling and to host governance artifacts, reflecting business process engineering and reengineering efforts tied to workforce administration.
Operational coverage extended to HR operations, procurement and vendor management, finance for budgeting and reconciliations, security for access controls, and IT for workflow automation. The program managed relationships and operational interfaces with Tier I and Tier II staffing partners and consulting vendors, and incorporated significant SharePoint-based automation through over 100 lists, libraries, and workflows to operationalize intake, approvals, and status tracking.
Governance practices implemented alongside the solution included contract compliance audits, security access management controls, and process improvement routines to standardize onboarding and offboarding flows. The deployment emphasized centralized processing and orchestration of contingent labor administration, contract lifecycle oversight, and integrated reporting capabilities via NASCO Processing System.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Natural Language Processing | AI-Powered Application |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Blue Cross Blue Shields of Alabama
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Blue Cross Blue Shields of Alabama Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Cross Blue Shields of Alabama IT executives and key decision makers. This section highlights Blue Cross Blue Shields of Alabama's latest recorded technology evaluations, including AlertEnterprise Enterprise Guardian for Identity and Access Management (IAM) on 2025-03-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Cross Blue Shields of Alabama digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Cross Blue Shields of Alabama Technographics
Blue Cross Blue Shields of Alabama is a Non Profit organization based in United States,
with around 3300 employees and annual revenues of $800.0 million.
Blue Cross Blue Shields of Alabama operates a diverse technology stack with applications such as
SAP Concur Expense, Oracle Peoplesoft Benefits Administration and NASCO Processing System,
covering areas like Expense Management, Benefits Administration and Core Admin Processing System.
Blue Cross Blue Shields of Alabama has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and National Account Service Company.
Blue Cross Blue Shields of Alabama recently adopted applications including
UiPath RPA Platform in 2022, SS&C Blue Prism in 2022 and Merative Flexible Analytics in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shields of Alabama’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shields of Alabama’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shields of Alabama technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.