Apps Run The World

Booking.com USA Software Purchases and Digital Transformation Initiatives

Last updated on 2021-09-02 13:39:27

Discover the latest software purchases and digital transformation initiatives being undertaken by Booking.com USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 Booking.com USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Booking.com USA has purchased the following applications: Phenom Talent Experience Management for Candidate Relationship Management in 2019, BlueJeans Events for Event Management in 2018, SAP Concur Travel for Travel Management in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Booking.com USA is running and its propensity to invest more and deepen its relationship with PhenomPeople , Verizon , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Booking.com USA revenues, which have grown to $15.00 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Booking.com USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Booking.com, part of the Priceline Group, is the planet’s #1 accommodation site. Headquartered on a beautiful canal in Amsterdam, Booking.com has more than 184 offices worldwide. Our humble, talented staff of over 13,000 drives us forward every day. We love traveling, and we work hard to make it easier to book great accommodations in more than 200 destinations.

Scope and Challenges

Booking.com experienced a massive growth in the volume of data generated by various channels. Venkat Iyer who is serving as Director Financial Systems for Booking.com explained that there was a time when they were wondering what would happen if they doubled the number of properties on their website in the next three years and how the finance back-office would cope with this growth. They analyzed that the investment in more hardware alone would not solve the problem.

A comprehensive evaluation made them realize that to support the increasing volume of data, they will require massive scalability, which was not feasible on the existing ERP platform. It became essential for them to invest in a new solution, but that was risky due to the huge volume of unclean, unstructured legacy data that was a pain to deal with during the migration process, and little room for error during migration as it would push back scalability plans by several months. 

Booking.com had been previously managing and operating its financial planning and analysis (FP&A) process through a manual, spreadsheet-driven environment. But after its substantial growth began to affect different areas of the business and resulted in exponential growth of available accommodations, sales, headcounts, and data sources—the company found that its forecasting and other FP&A approaches had become overwhelming, inefficient, and unsustainable. For this challenge, they needed another answer besides the ERP solution, so they decided to implement cloud-based Anaplan as their EPM Platform.

Outcome and Implications

Venkat and his team didn’t see S/4HANA as a mere database. Instead, they perceived it as a platform for innovation, an opportunity to change the way the finance teams work at Booking.com. For them, the implementation was not just about driving speed and innovation and improving the analytic skills of the workforce, it was about helping them understand the value of data and turn into a key driver for decision making. 

The approaching problem from a positive angle provided the team a new direction. They realized that Booking.com’s limited knowledge was a constraint for the implementation. But they also knew that with SAP’s support and in-depth expertise of the solution, they could resolve the issue and achieve their ultimate objective as they successfully did.Booking.com has always been a data-driven company, but investing in S/4HANA provided the finance functions an opportunity to look at data in a completely different way.

The platform also provided the ability to dynamically analyze and refine financial plans in real time across all business levels to align different functions of the organization. The platform also complimented the company’s open-natured culture, which was a decision criterion that had been top-of-mind throughout the selection process.

In the second half of 2017, Booking.com expanded usage of the Anaplan platform to support its marketing, human resources and remaining finance and budget planning functions. Upon completion of the entire implementation at the end of 2017, the Booking.com team has begun discussions around expansion plans for different use cases within the organization.

Besides all of the solution they implemented in 2017, they also changed their HCM Platform in 2016 and went with the Microsoft HCM solution, LinkedIn Talent Solutions.

Quotes

“We have an informal, open culture where we put focus on fostering creative work environments. We don’t like constraints if we see a better way to do something, we want to be able to change it. That’s one of the reasons why the flexibility of the Anaplan platform stuck out for us,” Chiara Guglielmetti, Finance Planning & Analysis Manager at Booking.com.

“Now, nearly all of our work is automated, which saves us valuable time and reduces our risks for human mistakes,” Chiara shared. “All of our calculations are completed in the Anaplan platform, and our process is now much more efficient and quicker.”


Herengracht 597
Amsterdam, 1017 , x
Netherlands
31 20 712 5609
https://www.booking.com/
Industry Employees Revenue
Professional Services 17000 $15.00B

Enterprise Software and Cloud Applications being used by Booking.com USA


Vendor Old Product New Product Category Market Users VAR/SI When Live
H2O.ai Legacy Applications H2O Open Source ML Machine Learning and Data Science Platform Artificial Intelligence n/a n/a 2016 2017
Subscribe Subscribe Subscribe Event Management Collaboration Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe EPM EPM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2009 2009
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Travel Management ERP Services and Operations Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Recruiting HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Candidate Relationship Management HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2014 2014
Vendor Old Product New Product Category Market Users VAR/SI When Live
Verizon Legacy Applications BlueJeans Events Event Management Collaboration n/a n/a 2018 2018
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe EPM EPM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2009 2009
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Travel Management ERP Services and Operations Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Recruiting HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Candidate Relationship Management HCM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2014 2014
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
H2O.ai Legacy Applications H2O Open Source ML Machine Learning and Data Science Platform Artificial Intelligence n/a n/a 2016 2017

IT Decision Makers and Key Stakeholders at Booking.com USA


First Name Last Name Title Email Phone
Ben Teeuwen Team lead & Senior Data Scientist [email protected] 31 70 770 3884
Chiara Guglielmetti Financial Planning & Analysis Manager [email protected] +31 70-770-3884
Daniëlle Keeven Accounts Receivable Manager [email protected] 31 70 770 3884
Dietrich Mollat Director of Finance Operations [email protected] 31 70 770 3884
Eleni Sachinidou Travel Coordinator [email protected] 31 70 770 3884
Frank Schoute Accounts Payable Manager [email protected] 31 70 770 3884
Karen Merz Head of HR [email protected] 1 312-279-8600
Kishorn Walker HR Business Partner [email protected] 1 312-279-8600
Lawrence van der Bijl Travel and Expense Manager [email protected] 31 70 770 3884
Leslie McMahon HR Business Partner [email protected] 1 312-279-8600
Marc Otten Finance Director Europe, Middle East and Africa [email protected] 31 70 770 3884
Melissa Scotti Global Controller / Director of Accounting & Operations [email protected] 31 20 7125600
Nadine Fraser HR Business Partner [email protected] 1 312-279-8600
Nikki May HR Business Partner [email protected] 1 312-279-8600
Olivier Bisserier CFO [email protected] +31 70-770-3884
Paul Wakefield Manager IT Services Procurement & Branch Deployment [email protected] 31 70 770 3884
Ralph Karsten Finance Director - Online Payments [email protected] 31 20 7125600
Ricardo Rosa Global Manager IT Support and Operations [email protected] 31 20 7125600
Roger Schobben Director Network & IT Services [email protected] 31 70 770 3884
Sarah Russell HR Business Partner [email protected] 1 312-279-8600
Steven Morrison Director of Product: Machine Learning [email protected] 31 70 770 3884
Valerie Forbes Manager Accounting Operations [email protected] 31 70 770 3884