Borgata Hotel Casino & Spa
1 Borgata Way,
Atlantic City, 8401, NJ,
United States
Atlantic City, 8401, NJ,
United States
1 609-317-1000
Leisure and Hospitality
Borgata Hotel Casino & Spa Technographics
Borgata Hotel Casino & Spa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Borgata Hotel Casino & Spa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4004 Borgata Hotel Casino & Spa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Borgata Hotel Casino & Spa has purchased the following applications: Workday Benefits for Benefits Administration in 2021, Sojern for Guest Management in 2022, Zenoti Appointments for Online Meeting Scheduling in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Borgata Hotel Casino & Spa is running and its propensity to invest more and deepen its relationship with Workday , Vista HR Software , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Borgata Hotel Casino & Spa revenues, which have grown to $393.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Borgata Hotel Casino & Spa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Borgata Hotel Casino & Spa Tech Stack and Enterprise Applications
Borgata Hotel Casino & Spa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2021 | 2022 |
In 2021, Borgata Hotel Casino & Spa implemented Workday Benefits as the Benefits Administration component of a broader Workday deployment for payroll and benefits. The deployment was driven by an Accounting Department project team that converted PeopleSoft software to Workday for Payroll and Benefit Administration, and the program covered bi weekly payroll processing responsibilities for approximately 6000 active employees including cash management, union benefit reporting, 401K administration, stock purchase handling, regulatory reporting, W2 generation, and workman’s comp audits.
Workday Benefits was configured to support core benefits administration workflows, including employee enrollment, eligibility rules, union benefits mapping, 401K administration and stock purchase related processes, and the production of regulatory and W2 reporting. Configuration work emphasized Benefits Administration functional controls and integration points needed to align payroll deduction logic with benefit elections and eligibility timelines.
The implementation integrated Workday Benefits with Workday payroll and payroll administration processes to centralize benefits and pay calculations, and it aligned with historical time and attendance migrations from iTime to WorkBrain and then to Kronos to ensure consistent workforce time capture. The project assisted in coordinating localized payroll and timekeeping responsibilities with MGM Corporate Offices to consolidate reporting and operational ownership.
Project governance was led by the Accounting Departments project team, which directed configuration, testing and payroll cutover activities and coordinated union reporting, regulatory compliance and corporate reporting obligations. The governance model formalized centralized ownership for W2 issuance and workman’s comp audit support while transitioning localized responsibilities into a corporate operational structure.
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Core HR | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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HR Compliance | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2021 | 2022 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Borgata Hotel Casino & Spa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Borgata Hotel Casino & Spa implemented Sojern as a Guest Management solution on its website, embedding the Sojern application to capture visitor interactions and booking intent signals from public web traffic. The deployment centers on web level instrumentation to feed site behavior into Sojern for audience activation, aligning the application name Sojern with the Borgata digital storefront and guest engagement layer.
Configuration emphasizes guest profiling and audience segmentation, campaign orchestration, booking intent detection, and measurement capabilities that are typical for the Guest Management category. Sojern is configured to surface behavioral segments and site conversion signals for use in targeted campaigns and onsite personalization workflows, integrating analytics and audience outputs into marketing decision processes.
Operational ownership and scope include Borgata digital marketing, e commerce and revenue management functions, with the Sojern deployment operating within existing web governance and privacy controls. The implementation connects the Sojern Guest Management capability directly to the Borgata website, enabling marketing and reservations teams to leverage site derived audience data for campaign planning and guest engagement without specifying changes to back office systems.
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Borgata Hotel Casino & Spa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zenoti | Legacy | Zenoti Appointments | Online Meeting Scheduling | Collaboration | n/a | 2022 | 2022 |
In 2022, Borgata Hotel Casino & Spa implemented Zenoti Appointments. The deployment surfaces Zenoti Appointments on the Borgata website to provide Online Meeting Scheduling for guest-facing spa and salon services, tying online booking directly into the property customer experience.
The implementation leverages core Online Meeting Scheduling capabilities, including an embeddable appointment booking widget, a service catalog for spa and salon offerings, calendar management for staff and resource allocation, and automated confirmations and reminders. Zenoti Appointments was configured to support appointment types and durations typical of hospitality wellness operations, with booking rules and time slot management aligned to on‑site service capacity.
Operationally the configuration focuses on web-based customer self-service bookings and synchronization with front-desk scheduling workflows, enabling staff schedules and appointment blocks to be visible to reservation and operations teams. Governance centered on centralized booking policies, user access controls for spa management, and appointment workflow rules to standardize how bookings are created, modified, and honored across Borgata Hotel Casino & Spa.
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Borgata Hotel Casino & Spa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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Borgata Hotel Casino & Spa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Borgata Hotel Casino & Spa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Borgata Hotel Casino & Spa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Borgata Hotel Casino & Spa
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of HR | Director | HR | |
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Human Resources Generalist | CXO | HR | |
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Vice President of Human Resources | VP | HR | |
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Apps Being Evaluated by Borgata Hotel Casino & Spa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Borgata Hotel Casino & Spa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Borgata Hotel Casino & Spa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Borgata Hotel Casino & Spa Technographics
Borgata Hotel Casino & Spa is a Leisure and Hospitality organization based in United States,
with around 4004 employees and annual revenues of $393.0 million.
Borgata Hotel Casino & Spa operates a diverse technology stack with applications such as
Workday Benefits, Sojern and Zenoti Appointments,
covering areas like Benefits Administration, Guest Management and Online Meeting Scheduling.
Borgata Hotel Casino & Spa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Sojern and Zenoti.
Borgata Hotel Casino & Spa recently adopted applications including
Sojern in 2022, Zenoti Appointments in 2022 and Glassbox SessionCam in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Borgata Hotel Casino & Spa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Borgata Hotel Casino & Spa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Borgata Hotel Casino & Spa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.