Hull, HU10 6FE,
United Kingdom
Bsn Medical Distribution Technographics
Bsn Medical Distribution Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bsn Medical Distribution and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36 Bsn Medical Distribution employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bsn Medical Distribution has purchased the following applications: Microsoft 365 for Collaboration in 2019, Zendesk Service for Customer Support in 2019, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bsn Medical Distribution is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bsn Medical Distribution revenues, which have grown to $243.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bsn Medical Distribution intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bsn Medical Distribution Tech Stack and Enterprise Applications
Bsn Medical Distribution Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Bsn Medical Distribution implemented Microsoft 365 for Collaboration. The Microsoft 365 deployment supports core collaboration and productivity functions across the UK-based distribution firm, aligning with distribution operations, sales, and corporate administration.
The implementation surfaces standard Microsoft 365 Collaboration modules, including Exchange Online email, Microsoft Teams for messaging and meetings, SharePoint Online for document and intranet content, OneDrive for file sync, and Office applications for end user productivity. Public website metadata indicates Microsoft 365 is in use on their website, and the deployment is consistent with a centralized Microsoft tenancy model with identity and access control typically managed through Azure Active Directory and centralized license administration. Governance focus is on centralized administration, collaboration policy enforcement, and document lifecycle controls to support distributed distribution and corporate workflows.
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Collaboration | Collaboration |
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2022 | 2022 |
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Bsn Medical Distribution CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Bsn Medical Distribution implemented Zendesk Service on its website to centralize customer inquiries and provide web-based support. The deployment of Zendesk Service serves the Customer Support function, routing site-originated requests into a ticketing workflow for the companys support team.
The implementation leverages core Zendesk Service capabilities including ticket management, a web support widget, and knowledge base workflows to enable self-service and agent-assisted interactions. Configuration focused on queueing, ticket categorization, and standard response macros to streamline case handling consistent with Customer Support operational practices.
Zendesk Service was embedded on the corporate website to capture web forms and live chat interactions and channel them into named support queues, enabling multi-channel visibility within the service platform. Operational coverage is centered on customer support agents who manage inbound web-originated tickets and apply standardized SLA and routing rules.
Governance activities emphasized agent workflows and knowledge management, including templates and escalation paths to maintain consistent responses and deflection through self-service content. The narrative reflects a web-first Customer Support deployment using Zendesk Service for Bsn Medical Distribution without reference to a specific prior system.
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Marketing Automation | CRM |
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2015 | 2015 |
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Bsn Medical Distribution IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, Bsn Medical Distribution deployed Microsoft Azure Cloud Services to host its public website. Microsoft Azure Cloud Services, categorized as Application Hosting and Computing Services, provides the cloud hosted compute and platform capabilities used to serve web content and support customer facing pages for the organization.
The deployment architecture centers on a cloud hosted web tier using managed compute and storage resources, aligning with typical Application Hosting and Computing Services workflows for a small distribution firm. Operational ownership sits with the internal IT and web team, responsible for provisioning, DNS and certificate configuration, and content updates within the Microsoft Azure Cloud Services environment, and the implementation principally impacts marketing and customer engagement functions.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Bsn Medical Distribution CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bsn Medical Distribution
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bsn Medical Distribution Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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