Leatherhead, KT22 7TW,
United Kingdom
Bytes Technology Group Technographics
Bytes Technology Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bytes Technology Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 685 Bytes Technology Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bytes Technology Group has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2011, Concrete CMS for Web Content Management in 2011, ClickDimensions Marketing Automation for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bytes Technology Group is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Concrete CMS , ClickDimensions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bytes Technology Group revenues, which have grown to $573.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bytes Technology Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bytes Technology Group Tech Stack and Enterprise Applications
Bytes Technology Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Bytes Technology Group implemented LiveChat on its website, deploying a customer-facing messaging layer to support online engagement. The LiveChat deployment is classified as Chatbots and Conversational AI and is provisioned from vendor LiveChat, Inc., serving as the primary web chat channel on bytes.co.uk.
The implementation uses a web-embedded chat widget for real-time customer messaging, paired with a cloud-hosted agent console for Bytes staff. Functional capabilities consistent with this Chatbots and Conversational AI deployment include real-time messaging, session transcripts, canned responses, proactive chat invitations, and agent-led conversation handling.
Operationally the LiveChat instance is focused on website-based customer service and pre-sales engagement, routing inbound chats to agent workflows and preserving transcript history for follow up. Governance appears centered on web channel management and agent usage policies to maintain consistent handling of inbound customer queries.
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Bytes Technology Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Concrete CMS | Legacy | Concrete CMS | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Bytes Technology Group implemented Concrete CMS as the content platform for its public website. Concrete CMS serves as the companys Web Content Management solution and is the primary system used to create, publish, and manage content on https://www.bytes.co.uk/.
The implementation centers on standard Web Content Management capabilities, including page templating, WYSIWYG content authoring, media and asset management, role-based user access, and editorial publishing workflows. Operational ownership is aligned with marketing and web operations teams, with the CMS deployed to manage site structure, content updates, and responsive page delivery for the corporate web presence.
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Bytes Technology Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDimensions | Legacy | ClickDimensions Marketing Automation | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, Bytes Technology Group deployed ClickDimensions Marketing Automation on its public website. Bytes Technology Group implemented ClickDimensions Marketing Automation, a Marketing Automation application, to centralize web-driven campaign execution and lead capture. The implementation leverages capabilities typical of the Marketing Automation category, including email campaign orchestration, form and landing page capture, web tracking, segmentation, and automated nurture workflows.
Operational responsibility for ClickDimensions Marketing Automation sits with marketing and demand generation functions, using the website as the primary channel for campaign activation and inbound lead qualification. The deployment involved configuring campaign automation, list segmentation, and tracking workflows to support marketing operations and handoff to sales, while governance focused on template management, compliance controls, and campaign lifecycle processes. ClickDimensions Marketing Automation is used by Bytes Technology Group to instrument web engagement and coordinate marketing-driven contacts across digital channels.
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Marketing Automation | CRM |
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2021 | 2021 |
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Bytes Technology Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Bytes Technology Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Bytes Technology Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Bytes Technology Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Bytes Technology Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bytes Technology Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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