AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Bytes Technology Group Tech Stack and Enterprise Applications

Bytes Technology Group AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2011 2011
In 2011, Bytes Technology Group implemented LiveChat on its website, deploying a customer-facing messaging layer to support online engagement. The LiveChat deployment is classified as Chatbots and Conversational AI and is provisioned from vendor LiveChat, Inc., serving as the primary web chat channel on bytes.co.uk. The implementation uses a web-embedded chat widget for real-time customer messaging, paired with a cloud-hosted agent console for Bytes staff. Functional capabilities consistent with this Chatbots and Conversational AI deployment include real-time messaging, session transcripts, canned responses, proactive chat invitations, and agent-led conversation handling. Operationally the LiveChat instance is focused on website-based customer service and pre-sales engagement, routing inbound chats to agent workflows and preserving transcript history for follow up. Governance appears centered on web channel management and agent usage policies to maintain consistent handling of inbound customer queries.
Bytes Technology Group Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Concrete CMS Legacy Concrete CMS Web Content Management Content Management n/a 2011 2011
In 2011, Bytes Technology Group implemented Concrete CMS as the content platform for its public website. Concrete CMS serves as the companys Web Content Management solution and is the primary system used to create, publish, and manage content on https://www.bytes.co.uk/. The implementation centers on standard Web Content Management capabilities, including page templating, WYSIWYG content authoring, media and asset management, role-based user access, and editorial publishing workflows. Operational ownership is aligned with marketing and web operations teams, with the CMS deployed to manage site structure, content updates, and responsive page delivery for the corporate web presence.
Bytes Technology Group CRM
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Previous System
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Category
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VAR/SI
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Insight
ClickDimensions Legacy ClickDimensions Marketing Automation Marketing Automation CRM n/a 2017 2017
In 2017, Bytes Technology Group deployed ClickDimensions Marketing Automation on its public website. Bytes Technology Group implemented ClickDimensions Marketing Automation, a Marketing Automation application, to centralize web-driven campaign execution and lead capture. The implementation leverages capabilities typical of the Marketing Automation category, including email campaign orchestration, form and landing page capture, web tracking, segmentation, and automated nurture workflows. Operational responsibility for ClickDimensions Marketing Automation sits with marketing and demand generation functions, using the website as the primary channel for campaign activation and inbound lead qualification. The deployment involved configuring campaign automation, list segmentation, and tracking workflows to support marketing operations and handoff to sales, while governance focused on template management, compliance controls, and campaign lifecycle processes. ClickDimensions Marketing Automation is used by Bytes Technology Group to instrument web engagement and coordinate marketing-driven contacts across digital channels.
Marketing Automation CRM 2021 2021
Bytes Technology Group ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
Bytes Technology Group PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019
Bytes Technology Group IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
Bytes Technology Group CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2013 2013

IT Decision Makers and Key Stakeholders at Bytes Technology Group

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bytes Technology Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bytes Technology Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bytes Technology Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bytes Technology Group Technographics
Bytes Technology Group is a Professional Services organization based in United Kingdom, with around 685 employees and annual revenues of $573.0 million.
Bytes Technology Group operates a diverse technology stack with applications such as LiveChat, Concrete CMS and ClickDimensions Marketing Automation, covering areas like Chatbots and Conversational AI, Web Content Management and Marketing Automation.
Bytes Technology Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., Concrete CMS and ClickDimensions.
Bytes Technology Group recently adopted applications including Hubspot Marketing Automation in 2021, Freshservice in 2021 and Cloudflare CDN in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bytes Technology Group’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Bytes Technology Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bytes Technology Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.