Capitec Bank
5 Neutron Road Techno Park,
Stellenbosch, 7600,
South Africa
Stellenbosch, 7600,
South Africa
27 21 941 1377
Banking and Financial Services
Capitec Bank Technographics
Capitec Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capitec Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16603 Capitec Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capitec Bank has purchased the following applications: OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation in 2017, SAP SuccessFactors Employee Central for Core HR in 2017, Verint Real Time Work for Intelligent Process Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capitec Bank is running and its propensity to invest more and deepen its relationship with OpenText , SAP , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capitec Bank revenues, which have grown to $2.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capitec Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capitec Bank Tech Stack and Enterprise Applications
Capitec Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, Capitec Bank implemented OpenText Intelligent Capture (ex OpenText Captiva) to support AP Automation for real-time client onboarding and branch operations across its retail network. The deployment was part of a broader OpenText stack that included Documentum xCP for workflow automation and OpenText xPression for multichannel document generation, aligning the Capitec Bank OpenText Intelligent Capture AP Automation relationship directly with client onboarding and compliance functions.
Implementation work centered on capture, classification and automatic recognition of scanned identity and application documents using OpenText Intelligent Capture, with captured content ingested into the Documentum repository for controlled access. Documentum xCP provided process automation and advanced case management, while xPression generated signed agreements and customer communications, keeping the Documentum platform as the central content store and single point of retrieval for authorized stakeholders.
The solution was integrated to operate across Capitec’s branch footprint and central verification teams, enabling immediate processing of inbound documents, automated returns to branch managers for corrective action and automated statement delivery on request. Capitec used OpenText Optimize managed services for ongoing platform support and worked with local partner Faranani DocTec to manage upgrades and scale, including management of nearly a billion objects in the content environment.
Governance changes included centralized compliance verification workflows within Documentum xCP, dashboard-driven workload management for case teams and role-based access to repository content, shifting branch consultants away from manual data entry toward client-facing activities. Workflows were instrumented to track incoming documents, escalate exceptions, and route corrected files back to branches for resolution.
Explicit outcomes reported by Capitec include elimination of paper delays, real-time automated onboarding, improved client experience and a competitive edge in customer service. Operational capacity increased, with Documentum handling close to 7,000 requests per minute, new clients onboarded immediately at branch visits, and tracked reductions in time and cost per client visit.
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Capitec Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Capitec Bank implemented SAP SuccessFactors Employee Central as its Core HR application. The deployment targeted Capitec Bank's South Africa workforce of about 16,603 employees and centralized canonical employee records and organizational hierarchy to serve HR and people operations functions.
The SAP SuccessFactors Employee Central configuration emphasized core employee data management, organizational management, position management, and workflow-driven HR lifecycle events such as onboarding, transfers, and separations. Configuration work focused on the centralized HR data model, business rules, effective-dated records, and role-based permissions typical of Core HR implementations to support transaction processing and auditability.
Operational integration notes include the use of New Relic APM for monitoring the public website, as provided in source notes. In line with Core HR architecture patterns, the Employee Central deployment was positioned to interface with downstream payroll engines, identity management and timekeeping systems through standard inbound and outbound APIs, while remaining the system of record for employee master data.
Governance and process changes centered on consolidating HR data stewardship, instituting role-based access controls and establishing workflow approvals for hire-to-retire events. Rollout and adoption activities were organized to align HR, payroll touchpoints and HR service center workflows across the bank's South Africa operations.
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Task Management | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2020 | 2020 |
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Capitec Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Real Time Work | Intelligent Process Automation | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Capitec Bank implemented Verint Real Time Work as the inferred real time scheduling component of a broader Verint Workforce Management deployment. The implementation is categorized under Intelligent Process Automation and focused on automating branch workforce processes.
The deployment centered on Workforce Management and Branch WFM capabilities, with explicit configuration for forecasting, scheduling and overtime calculation. Verint Real Time Work capabilities are cited through real time scheduling and work allocation features inferred from the case study, and the implementation leveraged automated scheduling rules and forecast driven rostering to reduce manual planner effort.
Operational coverage spanned more than 800 branches, placing the system in the core of branch operations, workforce planning and HR timekeeping workflows. The solution shifted day to day scheduling ownership for branch managers, standardizing schedules and centralizing overtime computation across the retail network.
Governance and rollout emphasized branch level scheduling automation and real time adjustment of assignments, reducing branch manager scheduling time from four hours to 15 minutes per week. The case study documents overtime administration savings of approximately $55,000 per month tied to the Workforce Management and real time scheduling features implemented.
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Capitec Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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Capitec Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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Capitec Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Capitec Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Capitec Bank PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Capitec Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2016 | 2016 |
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Capitec Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Capitec Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Capitec Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Capitec Bank Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP | Managed Services Provider (MSP) |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Capitec Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive: Human Resources | CXO | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head Technology Engineering | Director | IT | |
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Head of Operations: Technology Services | Director | IT | |
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CIO | CXO | Finance | |
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Head of Technology Services | Director | IT | |
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CRM System Administrator Salesforce | Manager | Marketing | |
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Apps Being Evaluated by Capitec Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capitec Bank IT executives and key decision makers. This section highlights Capitec Bank's latest recorded technology evaluations, including Amazon Redshift for Data Warehouse on 2025-09-16, TCS BaNCS for Core Banking on 2025-08-15, and Workiva Wdesk for EPM on 2025-05-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capitec Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-16 | Capitec Bank | Evaluated | Amazon Web Services (AWS) | Amazon Redshift | Data Warehouse | Analytics and BI |
| 2025-08-15 | Capitec Bank | Evaluated | Tata Consultancy Services | TCS BaNCS | Core Banking | ERP Services and Operations |
| 2025-05-15 | Capitec Bank | Evaluated | Workiva | Workiva Wdesk | EPM | EPM |
| 2025-01-21 | Capitec Bank | Evaluated |
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Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Capitec Bank Technographics
Capitec Bank is a Banking and Financial Services organization based in South Africa,
with around 16603 employees and annual revenues of $2.03 billion.
Capitec Bank operates a diverse technology stack with applications such as
OpenText Intelligent Capture (ex OpenText Captiva), SAP SuccessFactors Employee Central and Verint Real Time Work,
covering areas like AP Automation, Core HR and Intelligent Process Automation.
Capitec Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, SAP and Verint Systems.
Capitec Bank recently adopted applications including
NTT DATA Managed Services in 2025, SmartSheet in 2021 and Verint Workforce Management Task Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capitec Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capitec Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capitec Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.