List of Verint Real Time Work Customers
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Since 2010, our global team of researchers has been studying Verint Real Time Work customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Real Time Work for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Real Time Work for Intelligent Process Automation include: Boots, a United Kingdom based Retail organisation with 51000 employees and revenues of $8.84 billion, RSA Insurance Group, a United Kingdom based Insurance organisation with 13500 employees and revenues of $4.11 billion, Capita, a United Kingdom based Professional Services organisation with 34500 employees and revenues of $3.13 billion, Capitec Bank, a South Africa based Banking and Financial Services organisation with 16603 employees and revenues of $2.03 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Real Time Work, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Real Time Work customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Boots | Retail | 51000 | $8.8B | United Kingdom | Verint Systems | Verint Real Time Work | Intelligent Process Automation | 2020 | n/a | In 2020, Boots implemented Verint Real Time Work as part of its Intelligent Process Automation efforts. The deployment targeted Boots UK contact center operations, including Nottingham, to provide real-time visibility and enable intraday adjustments to workforce allocation for service level alignment. Verint Real Time Work was configured to deliver real-time performance indicators, dashboards and alerting for MI and workflow teams, and to support continual intraday reforecasting and staffing plan adjustments. The implementation integrated explicitly with Avaya and Cisco telephony data streams and with CRM and CMS systems to consolidate contact metrics and customer context for operational decision making. Implemented capabilities include real-time monitoring, reforecasting workflows, actuals versus forecast comparisons, and coordination mechanisms with the workforce management team. Operational governance centered on MI and Workflow Analysts who performed continual analysis, executed intraday adjustments, and maintained stakeholder relationships while remaining GDPR compliant. Process changes emphasized rapid decision loops between MI, WFM and contact center supervisors to maximize resource efficiency and meet service level and business objectives. Teams used Verint Real Time Work to identify opportunities for improvement by comparing actual results to forecasts and coordinating necessary staffing changes. | |
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Verint Systems | Verint Real Time Work | Intelligent Process Automation | 2017 | n/a | In 2017, Capita implemented Verint Real Time Work as an Intelligent Process Automation application to modernize back-office life and pensions administration across sites in the United Kingdom and India. The deployment targeted operational orchestration and work distribution in life and pensions processing, aligning the Verint Real Time Work capabilities with centralized queue management and team-level workload balancing. Configuration emphasized Real Time Work capabilities including real time work management, desktop analytics, and line balancing across multiple locations. These modules were used to instrument individual desktop activity, surface work item status in real time, and enforce line balancing rules to distribute tasks across concurrent teams and sites. Operational coverage extended across back-office administration teams in the UK and India, with the implementation orchestrating work allocation and monitoring across those sites. The focus was on standardized workflows and automated work routing within Verint Real Time Work to reduce variability in processing and to provide managerial dashboards for operational supervision. Governance changes included workflow standardization and continuous monitoring driven by desktop analytics and real time management queues, enabling capacity leveling and daily operational adjustments. The implementation reduced average end to end processing times from over 35 days to 3 days and improved Net Promoter Score by approximately 40 points, outcomes reported in the Verint case study. | |
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Capitec Bank | Banking and Financial Services | 16603 | $2.0B | South Africa | Verint Systems | Verint Real Time Work | Intelligent Process Automation | 2018 | n/a | In 2018, Capitec Bank implemented Verint Real Time Work as the inferred real time scheduling component of a broader Verint Workforce Management deployment. The implementation is categorized under Intelligent Process Automation and focused on automating branch workforce processes. The deployment centered on Workforce Management and Branch WFM capabilities, with explicit configuration for forecasting, scheduling and overtime calculation. Verint Real Time Work capabilities are cited through real time scheduling and work allocation features inferred from the case study, and the implementation leveraged automated scheduling rules and forecast driven rostering to reduce manual planner effort. Operational coverage spanned more than 800 branches, placing the system in the core of branch operations, workforce planning and HR timekeeping workflows. The solution shifted day to day scheduling ownership for branch managers, standardizing schedules and centralizing overtime computation across the retail network. Governance and rollout emphasized branch level scheduling automation and real time adjustment of assignments, reducing branch manager scheduling time from four hours to 15 minutes per week. The case study documents overtime administration savings of approximately $55,000 per month tied to the Workforce Management and real time scheduling features implemented. | |
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Insurance | 13500 | $4.1B | United Kingdom | Verint Systems | Verint Real Time Work | Intelligent Process Automation | 2019 | n/a |
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