AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Castorama Poland Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Efecte Legacy Efecte Inteliwise Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018 Castorama Poland implemented Efecte Inteliwise on its customer-facing website, deploying the Efecte Inteliwise conversational layer to support online customer service and self-service. The implementation positions Efecte Inteliwise within the Chatbots and Conversational AI category to handle web-based customer interactions for the retail storefront at castorama.pl, aligning the application with e-commerce and customer support workflows. The implementation centers on a web chat widget and conversational engine configured with intent recognition, dialog flow authoring, and FAQ automation, consistent with Chatbots and Conversational AI functional capabilities. Configuration work included conversation scripting, a content management console for the conversational knowledge base, and session logging and reporting to track chat interactions and refine intents. Operational coverage is explicitly the castorama.pl website, with the solution routed into online customer service operations to manage inquiries and escalate sessions to human agents when required. Governance emphasis focused on conversation content updates, script versioning, and operational workflows for handover to live support, ensuring the Efecte Inteliwise deployment worked as the front-line conversational interface for Castorama Poland customer service.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Commerce (ex Magento) eCommerce eCommerce n/a 2011 2011
eCommerce eCommerce 2016 2016
eCommerce eCommerce 2023 2023
Personalization and Product Recommendations eCommerce 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2019 2020
Customer Experience CRM 2017 2017
Customer Experience CRM 2015 2015
Customer Experience CRM 2016 2016
Customer Experience CRM 2018 2018
Customer Experience CRM 2021 2021
Customer Support CRM 2014 2014
Customer Support CRM 2021 2021
Digital Advertising Platform CRM 2017 2017
Marketing Analytics CRM 2016 2016
Partner Relationship Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2015 2015
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Castorama Poland
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Castorama Poland Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Castorama Poland Technographics

Castorama Poland is a Retail organization based in Poland, with around 12136 employees and annual revenues of $3.00 billion.

Castorama Poland operates a diverse technology stack with applications such as Efecte Inteliwise, Microsoft 365 and Adobe Commerce (ex Magento), covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.

Castorama Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Efecte, Microsoft and Adobe Systems.

Castorama Poland recently adopted applications including Mirakl Marketplace Platform in 2023, Adobe Experience Cloud in 2021 and Zendesk Support Ticketing System in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Castorama Poland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Castorama Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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