Cendyn
980 N Federal Hwy Suite 312,
Boca Raton, 33432, FL,
United States
Boca Raton, 33432, FL,
United States
1 561-750-3173
Professional Services
Cendyn Technographics
Cendyn Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cendyn and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Cendyn employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cendyn has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cendyn is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cendyn revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cendyn intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cendyn Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Cendyn implemented Oracle NetSuite ERP as its ERP Financial platform for core finance and accounting functions. The Oracle NetSuite ERP deployment was executed as a cloud SaaS configuration, covering financial modules such as general ledger, accounts payable, accounts receivable, billing, and financial reporting, and configured to support companywide accounting workflows and period close orchestration.
The implementation connected Oracle NetSuite ERP with YayPay for accounts receivable automation and collections, with Salesforce to align order to cash workflows and revenue data synchronization, and with ADP for payroll data exchange, creating an integrated finance application stack. Governance concentrated on centralizing financial controls, standardizing billing and close processes, and defining data exchange and reconciliation points between Oracle NetSuite ERP, YayPay, Salesforce, and ADP to reduce manual handoffs and improve end to end financial process consistency.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Cendyn implemented Salesforce Chat (formerly Salesforce Live Agent) on its corporate website. The deployment leverages the Chatbots and Conversational AI category to provide a web embedded chat interface for real time visitor engagement and inquiry capture.
The implementation configured live chat routing, pre chat capture forms, agent console capabilities and transcript logging using Salesforce Chat (formerly Salesforce Live Agent). Configuration focused on queue based routing and agent handoff workflows common to Chatbots and Conversational AI deployments, with scripted responses and session transfer to human agents. Chat interactions are persisted on the Salesforce platform to create searchable records that can be associated with contact and lead records.
Operational coverage centers on the public website and supports customer engagement, sales inquiry capture and web support workflows. Governance established standardized response templates and routing rules to align incoming web conversations with sales and support functions, and the rollout was executed as a site level embedding of the Salesforce Chat component.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Cendyn implemented Cisco Webex Meetings, deploying the solution as its Audio Video and Web Conferencing platform. The deployment is surfaced on Cendyn’s public site through a WebEx Panel embed, enabling web based meeting join and registration flows for external clients and partners while centralizing virtual session access in the customer facing web presence.
Cisco Webex Meetings is configured to provide standard audio and video conferencing capabilities, meeting scheduling and participant management, screen sharing, and recording management consistent with an Audio Video and Web Conferencing implementation. The WebEx Panel functions as an embedded front end, linking site visitors directly into Webex meeting sessions and exposing meeting controls and registration without a separate portal.
Operationally, the implementation supports client facing interactions and internal collaboration across Cendyn’s teams by routing web initiated sessions into Cisco Webex Meetings. Governance is centered on web embed management and meeting workflow standardization, ensuring the WebEx Panel and meeting templates are maintained as part of the company’s customer engagement tooling.
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cendyn
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cendyn Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cendyn IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cendyn digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cendyn Technographics
Cendyn is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
Cendyn operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Cendyn has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Cisco Systems.
Cendyn recently adopted applications including
6sense Account Engagement Platform in 2023, Zoominfo Platform in 2022 and StackPath CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cendyn’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cendyn’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cendyn technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.