Shefford, SG17 5NQ,
United Kingdom
Centrality Technographics
Centrality Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centrality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65 Centrality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centrality has purchased the following applications: HaloPSA for Professional Services Automation in 2018, Microsoft 365 for Collaboration in 2015, Hubspot CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centrality is running and its propensity to invest more and deepen its relationship with Halo Service Solutions , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centrality revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centrality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centrality Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Halo Service Solutions | Legacy | HaloPSA | Professional Services Automation | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Centrality implemented HaloPSA, deploying a Professional Services Automation application to standardize and instrument UK-managed services operations. The deployment focused on IT service management and service desk processes in Europe, specifically the United Kingdom, and aimed to improve functionality, automate workflows and increase transparency for managed services delivery. Centrality implemented HaloPSA to centralize ticket handling, SLA tracking and change oversight within a single PSA platform.
HaloPSA was configured with explicit modules for SLA management, reporting and Change Management, and the implementation included automated wallboards and configurable reporting views. Service desk workflows were modeled in HaloPSA to enforce SLA commitments and to route Change Management approvals through defined stages, while administrative configuration controls were simplified to support faster updates. Automation of reporting and wallboard feeds delivered continuous operational visibility and supported standardization of ITSM processes.
The rollout covered UK-managed services operations and service desk teams, aligning operational governance to SLA metrics and Change Management workflows for incident and request handling. HaloPSA provided faster reporting, automated wallboards and easier configuration to support organisational growth, improving transparency across service delivery and management. Centrality used HaloPSA as its Professional Services Automation platform to link service operations, reporting and change governance within its UK service footprint.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2022 | 2022 |
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CRM | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Centrality
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Centrality Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||