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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Charaku Pte Ltd Tech Stack and Enterprise Applications

Charaku Pte Ltd ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Xero Legacy Xero ERP Financial ERP n/a 2016 2016
In 2016 Charaku Pte Ltd implemented Xero as its ERP Financial system to centralize the accounting function for a Singapore based retail operation. The small company used Xero to capture crowdfunding receipts from a Kickstarter launch and to maintain a single set of financial records across sales, receipts, and vendor payments. Xero was configured to support core bookkeeping and financial reporting workflows, with weekly and monthly reporting used to validate profit and loss accuracy and to inform routine accounting close activities. The implementation emphasized P&L visibility through scheduled reporting and ledger consolidation, leveraging standard ERP Financial functionality such as invoicing, bank reconciliation, and period reporting to support the owner operator finance processes. Operational coverage extended beyond pure bookkeeping, with finance led audits of the manufacturing process that included travel to China to meet vendors and validate product quality against corporate standards. Governance centered on recurring reporting cadences and vendor cost verification, aligning accounting records in Xero with supplier audits and procurement conversations to maintain financial control over production related costs.
Payment Processing ERP 2020 2020
Charaku Pte Ltd CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2020 2020
In 2020, Charaku Pte Ltd deployed Zendesk Service to handle customer inquiries originating from its website https://www.global.popsical.com/. The implementation places Zendesk Service at the center of the Customer Support capability, providing a cloud hosted, lightweight service desk suited to a five person retail operation, and establishing a single platform for web-originated tickets and customer messages. Configuration emphasized embedding the Zendesk web widget on the site and centralizing inbound web form submissions into one support queue. The rollout aligns with standard Customer Support workflows, leveraging core ticketing, a help center style knowledge base, email capture, and an agent workspace with simple routing rules and macros tailored to a small internal team. Operational coverage is focused on the customer service function for online shoppers, with governance structured around a consolidated queue and lightweight escalation and response procedures managed by internal staff.

IT Decision Makers and Key Stakeholders at Charaku Pte Ltd

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Charaku Pte Ltd Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charaku Pte Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charaku Pte Ltd digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Charaku Pte Ltd Technographics
Charaku Pte Ltd is a Retail organization based in Singapore, with around 5 employees and annual revenues of $1.0 million.
Charaku Pte Ltd operates a diverse technology stack with applications such as Xero and Zendesk Service, covering areas like ERP Financial and Customer Support.
Charaku Pte Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Xero and Zendesk.
Charaku Pte Ltd recently adopted applications including Google Pay in 2020, Zendesk Service in 2020 and Xero in 2016, highlighting its ongoing modernization strategy.
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Our research team continuously updates Charaku Pte Ltd’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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