Singapore, 118528,
Singapore
Charaku Pte Ltd Technographics
Charaku Pte Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charaku Pte Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 Charaku Pte Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charaku Pte Ltd has purchased the following applications: Xero for ERP Financial in 2016, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charaku Pte Ltd is running and its propensity to invest more and deepen its relationship with Xero , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charaku Pte Ltd revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charaku Pte Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charaku Pte Ltd Tech Stack and Enterprise Applications
Charaku Pte Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xero | Legacy | Xero | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Charaku Pte Ltd implemented Xero as its ERP Financial system to centralize the accounting function for a Singapore based retail operation. The small company used Xero to capture crowdfunding receipts from a Kickstarter launch and to maintain a single set of financial records across sales, receipts, and vendor payments.
Xero was configured to support core bookkeeping and financial reporting workflows, with weekly and monthly reporting used to validate profit and loss accuracy and to inform routine accounting close activities. The implementation emphasized P&L visibility through scheduled reporting and ledger consolidation, leveraging standard ERP Financial functionality such as invoicing, bank reconciliation, and period reporting to support the owner operator finance processes.
Operational coverage extended beyond pure bookkeeping, with finance led audits of the manufacturing process that included travel to China to meet vendors and validate product quality against corporate standards. Governance centered on recurring reporting cadences and vendor cost verification, aligning accounting records in Xero with supplier audits and procurement conversations to maintain financial control over production related costs.
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Payment Processing | ERP |
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2020 | 2020 |
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Charaku Pte Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Charaku Pte Ltd deployed Zendesk Service to handle customer inquiries originating from its website https://www.global.popsical.com/. The implementation places Zendesk Service at the center of the Customer Support capability, providing a cloud hosted, lightweight service desk suited to a five person retail operation, and establishing a single platform for web-originated tickets and customer messages.
Configuration emphasized embedding the Zendesk web widget on the site and centralizing inbound web form submissions into one support queue. The rollout aligns with standard Customer Support workflows, leveraging core ticketing, a help center style knowledge base, email capture, and an agent workspace with simple routing rules and macros tailored to a small internal team. Operational coverage is focused on the customer service function for online shoppers, with governance structured around a consolidated queue and lightweight escalation and response procedures managed by internal staff.
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IT Decision Makers and Key Stakeholders at Charaku Pte Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Charaku Pte Ltd Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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