Winston-Salem, 27103, NC,
United States
Charter Medical Technographics
Charter Medical Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charter Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 156 Charter Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charter Medical has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2021, Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charter Medical is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charter Medical revenues, which have grown to $24.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charter Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charter Medical Tech Stack and Enterprise Applications
Charter Medical Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Charter Medical implemented Microsoft 365. The Microsoft 365 deployment serves the companys Collaboration requirements across its organization and is cited on the company public website as part of its technology footprint.
The implementation is a cloud tenant deployment of Microsoft 365 providing standard Collaboration capabilities, including enterprise email, document storage with co-authoring, SharePoint based intranet and file management, and real-time meeting and chat collaboration. Configuration work focused on tenant-level administration, centralized account provisioning, role based access controls and policy-driven content management consistent with Collaboration platform governance.
Operational coverage is described as organization wide, supporting internal communications, document management and meeting orchestration for Charter Medicals life sciences operations. The companys use of Microsoft 365 is explicitly referenced on its website, aligning Charter Medical Microsoft 365 Collaboration with core business functions such as internal communications and records management.
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Collaboration | Collaboration |
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2021 | 2021 |
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Charter Medical CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Charter Medical implemented Hotjar on its public website to support Customer Experience initiatives. Charter Medical implemented Hotjar to capture on‑site behavior and qualitative feedback, aligning behavioral analytics with digital experience workstreams.
The deployment used core Hotjar capabilities, including heatmaps, session recordings, and on-site feedback widgets and surveys, configured for product pages and contact forms. The Hotjar tracking script was applied site-wide with page level segmentation and event triggers to prioritize key engagement paths, enabling session replay and aggregated visual analytics consistent with the Customer Experience category.
Operational ownership is with the web and marketing teams who use Hotjar insights to inform website content, form optimization, and lead capture workflows. Governance is managed through centralized tagging controls and access provisioning to ensure collaborative use by marketing and sales, and the Charter Medical Hotjar Customer Experience implementation directly supports website analytics and user behavior analysis for customer touchpoint management.
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Charter Medical IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen Cloud (ex CenturyLink) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Charter Medical deployed Lumen Cloud (ex CenturyLink) to host and manage its corporate website, adopting Application Hosting and Computing Services to provide externally facing web infrastructure and content delivery. Charter Medical Lumen Cloud Application Hosting and Computing Services supports the firm’s website presence and web-serving business function, centralizing compute and storage for public site assets and application workloads.
The deployment is implemented as a cloud-hosted web infrastructure, using Lumen Cloud (ex CenturyLink) capacity for virtual compute instances, persistent storage for media and static assets, DNS and public IP provisioning, SSL termination and load balancing to support web traffic. Operational ownership sits with Charter Medical IT and site operations teams who manage provisioning, monitoring, backups and patching through standard cloud orchestration and deployment workflows, with platform-level monitoring and logging provided by the hosting environment.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Charter Medical
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Apps Being Evaluated by Charter Medical Executives
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