Chatime Australia
Suite 2 Level 7, 66 Goulburn Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9283 0880
Retail
Chatime Australia Technographics
Chatime Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chatime Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Chatime Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chatime Australia has purchased the following applications: Deputy Time and Attendance for Time and Attendance in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chatime Australia is running and its propensity to invest more and deepen its relationship with Deputy , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chatime Australia revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chatime Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chatime Australia Tech Stack and Enterprise Applications
Chatime Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Time and Attendance | Time and Attendance | HCM | n/a | 2017 | 2018 |
In 2017, Chatime Australia appointed Deputy Time and Attendance as its franchisee compliance tool in response to reported underpayment allegations. The national rollout made Deputy mandatory for all franchisees from August 2017 and was positioned to provide franchisor oversight across Chatime’s expanding network of stores.
Deputy Time and Attendance was configured to deliver core Time and Attendance capabilities including roster creation and management, employee clock-in and clock-out capture, and compliance-oriented reporting for award and ATO requirements. Configuration work emphasized standardized rostering templates and audit-ready time records to support consistent pay calculations across franchise locations.
Operational coverage focused on Chatime’s franchise network, encompassing 111 locations at the time with additional openings forecasted, and extended into HR and payroll workflows. The deployment was aligned with existing outsourced payroll and mandatory bookkeeping processes, enabling data export and reconciliation between Deputy time records and external payroll providers.
Governance and process changes accompanied the technical rollout, including a national roadshow to educate franchisees on ATO and Modern Award compliance, the recruitment of a Head of People and Culture to strengthen internal HR capability, and updated employment terms and conditions to reflect Award rates. Chatime also engaged external workplace relations and legal advisors to coordinate compliance remediation and to support the mandated adoption of Deputy across franchisees.
Chatime stated that the appointment and mandatory rollout of Deputy Time and Attendance were intended to give the franchisor greater oversight and to support remediation where underpayments were identified, contributing to reported improvements in people capabilities, payroll systems, compliance, training, and education.
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Workforce Scheduling | HCM |
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2017 | 2018 |
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Chatime Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Chatime Australia deployed Microsoft 365 to support Collaboration across the organization. The deployment is surfaced on the public website where Microsoft 365 artifacts are referenced, and the tenant was sized to serve a retail operator with approximately 1000 employees to provide cloud productivity and communications across corporate and store functions.
The Microsoft 365 implementation concentrated on core collaboration capabilities such as cloud email, document collaboration, shared content repositories and cloud-hosted productivity applications. Microsoft 365 was configured to centralize team collaboration and file sharing, enabling coordinated workflows for marketing, operations and corporate support functions.
The implementation is visible on the corporate website, indicating Microsoft 365 services are part of both customer or partner touchpoints and internal communications. The deployment reflects a cloud-hosted Microsoft 365 tenant architecture, with tenant-level administration, user provisioning and identity management practices consistent with Collaboration deployments.
Governance emphasized central administration of user accounts and content access, standardizing collaboration policies and access controls across corporate and retail locations. Chatime Australia Microsoft 365 Collaboration supports business functions including corporate communications, store operations and administrative services, with configuration focused on cloud productivity and document lifecycle management.
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Chatime Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Chatime Australia implemented Hotjar on its public website to add a Customer Experience capability for on-site behavior analysis and feedback capture. The deployment positioned Hotjar as the primary Customer Experience application supporting web analytics and qualitative research for digital channels.
Hotjar was configured to collect session recordings and heatmaps, and to surface on-page feedback through surveys and feedback widgets, aligning with standard Customer Experience functional modules. The implementation relied on a client-side tracking snippet embedded in the website front end, with configuration controls for sampling, page targeting, and funnel mapping to prioritize visitation paths and conversion points.
Operational scope is limited to the Chatime Australia website, with the output consumed by digital marketing, UX research, and e-commerce teams to inform site optimization and content decisions. Deployment governance emphasized typical website analytics requirements, including script deployment via a site tag manager or direct inclusion, and attention to cookie consent and data protection workflows as part of ongoing analytics governance.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Chatime Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Chatime Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Chatime Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Chatime Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Executive Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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General Manager | Manager | Finance | |
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Apps Being Evaluated by Chatime Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chatime Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chatime Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chatime Australia Technographics
Chatime Australia is a Retail organization based in Australia,
with around 1000 employees and annual revenues of $150.0 million.
Chatime Australia operates a diverse technology stack with applications such as
Deputy Time and Attendance, Microsoft 365 and Hotjar,
covering areas like Time and Attendance, Collaboration and Customer Experience.
Chatime Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deputy, Microsoft and Contentsquare.
Chatime Australia recently adopted applications including
Bubble Platform in 2023, Quantcast Measure in 2021 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chatime Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chatime Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chatime Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.