Chewy
7700 West Sunrise Boulevard,
Plantation, 33322, FL,
United States
Plantation, 33322, FL,
United States
1 786-320-7111
Consumer Packaged Goods
Chewy Technographics
Chewy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chewy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 Chewy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chewy has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, Workday Absence Management for Absence and Leave Management in 2024, Amazon SageMaker for ML and Data Science Platforms in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chewy is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chewy revenues, which have grown to $11.86 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chewy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chewy Tech Stack and Enterprise Applications
Chewy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics NAV | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Chewy implemented Oracle Cloud ERP. Oracle Cloud ERP serves as Chewy's ERP Financial platform and was introduced to replace Microsoft Dynamics NAV, consolidating core finance and accounting capabilities under a single cloud tenancy.
The implementation focused on finance modules typical of an ERP Financial deployment, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and financial reporting and close management. Configuration work emphasized a unified chart of accounts, multi-ledger accounting, intercompany posting rules, period close orchestration, and role based financial controls to support centralized accounting processes.
Architecturally the solution was provisioned as Oracle Cloud ERP SaaS, with cloud native tenancy and centralized data model for financial master data and transactional flows. The platform was configured to enforce finance role segregation and system level access controls, and to provide a single source of truth for accounting records across Chewy's corporate finance organization.
Ongoing governance includes a dedicated Oracle Cloud Finance Lead role within Chewy to manage configuration, control updates, and post go live finance operations. Change management emphasized standardized close workflows and finance process governance to maintain consistency across accounting teams while operating Oracle Cloud ERP as the companys primary ERP Financial system.
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Chewy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2024 | 2024 |
In 2024, Chewy implemented Workday Absence Management as a targeted HRIS initiative within its HR Operations organization, aligning with its Absence and Leave Management needs across Payroll and HR functions. The deployment centers on a Senior Solution Manager role responsible for Workday configuration and support for Payroll and Absences, embedding the Workday Absence Management application into the broader HCM domain and day to day HR operations.
Configuration work focuses on standard Absence and Leave Management capabilities including absence plans, leave types, accrual and eligibility rules, balance calculations, time off request and approval flows, and security and role-based access. The implementation emphasizes solution design, configuration governance, and technical specification documentation, with the Senior Solution Manager serving as the primary authority on HRIS configurations and design decisions for the Payroll and Absence modules.
The program acknowledges downstream integrations and the need to assess integration impact on payroll and adjacent HR systems, with explicit scope for triage, incident remediation, and scoping of integration effort. Integration touch points described in requirements work include payroll feeds, time capture and reporting data pipelines, and interfaces to support teams, although specific external systems are not named. The team is expected to capture data and constraints to inform project planning and testing.
Operational rollout is organized through cross functional collaboration among HR Operations, Payroll, IT, and support teams, using agile methodologies to prioritize features, manage releases, and resolve issues. Responsibilities include developing project plans, identifying test scenarios, producing test scripts, supporting Systems Integration Testing, documenting technical specifications, and reviewing communication and training materials to ensure accurate system navigation guidance.
Governance and ongoing operations emphasize compliance with payroll policies, mentoring and capability building within the HRIS team, and a Customers First approach to translating business needs into practical Workday Absence Management solutions. The implementation narrative highlights continuous feature release support, process definition for absence workflows, and an operational posture that blends configuration ownership with functional HR process stewardship.
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Applicant Tracking System | HCM |
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2018 | 2018 |
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BackGround Screening | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2024 | 2024 |
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Core HR | HCM |
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2023 | 2024 |
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Payroll | HCM |
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2024 | 2024 |
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Recruiting | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2024 | 2024 |
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Workforce Scheduling | HCM |
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2024 | 2024 |
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Chewy AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SageMaker | ML and Data Science Platforms | AI Development | n/a | 2021 | 2021 |
In 2021, Chewy implemented Amazon SageMaker as the centralized ML and Data Science Platforms backbone for marketing measurement and customer science workflows. The deployment anchored marketing and customer science use cases on Amazon SageMaker and established a single platform for model lifecycle activities across training, hosting, and MLOps orchestration.
The implementation consolidated an inventory of hundreds of AI models used for model-driven campaigns, explicitly supporting Cross-Sell, Up-Sell, Retention, Next Sell, and prospecting use cases. Chewy sustained support for its marketing measurement science team by operationalizing MMM models and attribution using Google GA Data-Driven DDA models, and streamlined model scoring across the marketing stack to execute performance marketing campaigns.
Integrations were implemented with external measurement and attribution sources, including Nielsen and iSpot for TV conversion, fed by storefront pixels and AppsFlyer mobile pixels. The marketing tech stack adjustments included migrating ad operations from Google Ads Manager into Google Campaign Manager and Display and Video 360, aligning media buying workflows with the model scoring outputs from Amazon SageMaker.
Governance and operational changes included formalizing Marketing MLOps capacity with two dedicated MLOps resources, instituting capacity management and prioritization processes, and negotiating new contracts for TV and AI attribution services. The Amazon SageMaker implementation centralized model lifecycle governance, enabled cross-team reuse of trained models, and codified scoring and deployment workflows within Chewy marketing operations.
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Chewy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Chewy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Chewy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Chewy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Chewy SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2021 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Chewy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Chewy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Chewy Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2017 |
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Chewy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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Chewy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Chewy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Chewy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Chewy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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IT Director - Fulfillment | Director | IT | |
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Senior Product Manager, Data and Business Intelligence | Manager | IT | |
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Manager Digital Marketing Analytics | Manager | Marketing | |
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Chief Financial Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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COO | CXO | Finance | |
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HR Director | Director | HR | |
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VP Infrastructure & Operations | VP | IT | |
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VP of Operations, VP of HR Operations | VP | HR | |
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CEO | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Director, HR Operations | Director | HR | |
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Accounts Payable Manager | Manager | Finance | |
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Global Sourcing Manager | Manager | Procurement | |
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Director - Supply Chain, Private Label | Director | Supply Chain | |
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Director Of Procurement | Director | Procurement | |
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Director of Supply Chain Systems | Director | Supply Chain | |
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Director Of Payroll | Director | Finance | |
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Associate Director, Software Development | Director | IT | |
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Senior Director, Operations | Director | Operations | |
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Vice President, Talent | VP | HR | |
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Head of HRBP Program | Director | HR | |
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VP Supply Chain | VP | Supply Chain | |
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Director - Supply Chain Technology | Director | Supply Chain | |
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Director of Specialty Transportation, Procurement, and Package Engineering | Director | Supply Chain | |
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Associate Director, Software Engineering and Enterprise Systems | Director | IT | |
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Financial Systems Manager | Manager | IT | |
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CTO | CXO | IT | |
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IT Director - Fulfillment | Director | IT | |
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Senior Manager, Supply Chain Strategy & Analytics | Manager | Supply Chain | |
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Senior Director, Transportation & Logistics | Director | Supply Chain | |
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Director, Corporate Systems | Director | IT | |
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Fulfillment Technology Leader | Manager | IT | |
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Senior Director, Head of HR Operations | Director | HR | |
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VP, Talent and HR | VP | HR | |
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Senior Director, Talent Acquisition | Director | HR | |
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Recruiting Manager | Manager | HR | |
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CFO | CXO | Finance | |
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Sr Director of FC Operations | Director | Operations | |
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Director - Supply Chain Technology | Director | IT | |
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Director Of Supply Chain and Logistics | Director | Supply Chain | |
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Apps Being Evaluated by Chewy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chewy IT executives and key decision makers. This section highlights Chewy's latest recorded technology evaluations, including Kore.ai for Chatbots and Conversational AI on 2025-11-06, Oracle Primavera Unifier for Project Portfolio Management on 2025-10-13, and PyjamaHR for Applicant Tracking System on 2025-08-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chewy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-11-06 | Chewy | Evaluated | Kore.ai | Kore.ai | Chatbots and Conversational AI | AI-Powered Application |
| 2025-10-13 | Chewy | Evaluated | Oracle | Oracle Primavera Unifier | Project Portfolio Management | PPM |
| 2025-08-13 | Chewy | Evaluated | Aurelium | PyjamaHR | Applicant Tracking System | HCM |
| 2025-06-30 | Chewy | Evaluated |
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Chatbots and Conversational AI | AI-Powered Application |
| 2025-05-03 | Chewy | Evaluated |
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Benefits Administration | HCM |
| 2024-07-02 | Chewy | Evaluated |
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ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Chewy Technographics
Chewy is a Consumer Packaged Goods organization based in United States,
with around 18000 employees and annual revenues of $11.86 billion.
Chewy operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Absence Management and Amazon SageMaker,
covering areas like ERP Financial, Absence and Leave Management and ML and Data Science Platforms.
Chewy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Amazon Web Services (AWS).
Chewy recently adopted applications including
Workday Absence Management in 2024, Workday Benefits in 2024 and Workday Payroll in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chewy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chewy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chewy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.