Churchill Retirement Living
Churchill House, Parkside, Ringwood,,
Hampshire, BH24 3SG,
United Kingdom
Hampshire, BH24 3SG,
United Kingdom
44 08 0458-1856
Construction and Real Estate
Churchill Retirement Living Technographics
Churchill Retirement Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Churchill Retirement Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 334 Churchill Retirement Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Churchill Retirement Living has purchased the following applications: COINS ERP for Construction ERP in 2011, ClickDesk Live Chat for Chatbots and Conversational AI in 2022, DocuWare for Document Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Churchill Retirement Living is running and its propensity to invest more and deepen its relationship with COINS Global , ClickDesk , Docuware, a Ricoh Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Churchill Retirement Living revenues, which have grown to $234.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Churchill Retirement Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Churchill Retirement Living Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| COINS Global | Legacy | COINS ERP | Construction ERP | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011 Churchill Retirement Living implemented COINS ERP as its Construction ERP platform to support its housebuilding and retirement developments business function. The deployment was positioned to centralize finance and project delivery activities for the organisation while aligning IT governance at the Head Office in Ringwood and for developments across the United Kingdom.
COINS ERP was configured to address construction-specific workflows, combining construction finance, project cost control, procurement and site operations capabilities with accounting and reporting modules typical of Construction ERP software. Implementation work emphasized configuration for project staging, cost breakdown structures, purchase order and subcontractor management, and integration points for document centric workflows.
The implementation integrated COINS ERP with the companys document management strategy, explicitly leveraging DocuWare for records and contract documentation and Microsoft Office 365 for collaboration and Office application interoperability. This integration pattern supported end to end operational coverage from Head Office project controllers through on site delivery teams and procurement functions.
Governance and rollout were driven through a formal IT project management construct, with the IT Project Manager role responsible for project mobilisation, stakeholder engagement, and delivery assurance using PRINCE2 and agile scrum techniques. The IT team used these governance forums to evaluate further cloud adoption and prepare business proposals for future platform and infrastructure changes, while ensuring IT prioritisation through business steering groups.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Churchill Retirement Living deployed ClickDesk Live Chat on their public website to provide real-time customer engagement. ClickDesk Live Chat is a Chatbots and Conversational AI offering used to capture visitor intent and manage live conversations at the web channel.
The implementation centers on a client-side chat widget embedded in site pages, configured with proactive greetings and canned response libraries to accelerate agent response. ClickDesk Live Chat includes conversational routing to human agents, session-based visitor context, and chat transcript capture for operational review, aligned with typical Chatbots and Conversational AI workflows.
Operational coverage focuses on customer service and sales-facing inquiry handling, with an agent console used by internal teams to accept and manage incoming chats. Governance measures observed in the deployment include role-based agent access, scripted response governance, and routing rules that establish basic service workflows and handoff procedures, enabling consistent handling of web-originated inquiries.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docuware, a Ricoh Company | Legacy | DocuWare | Document Management | Content Management | n/a | 2021 | 2021 |
In 2021, Churchill Retirement Living implemented DocuWare as its Document Management system. The program was managed from the Head Office in Ringwood, with the IT Project Manager leading delivery to centralize document storage, capture and retrieval as part of the company’s move toward cloud adoption and full digital transformation.
DocuWare was configured to provide document capture, indexing, metadata taxonomy, secure storage and workflow automation, aligning with typical Document Management capabilities for records management and audit trails. Configuration work focused on templating and automated approval workflows for contract management and HR records, and on enabling full text search and controlled access policies to support compliance and operational efficiency.
The DocuWare implementation integrated with the company’s COINS ERP system and Microsoft Office 365 to enable document routing from core business systems and to embed document access into office productivity workflows. Operational scope extended across the business, with primary administration at Head Office and role based access provisioned for finance and operational teams to support cross functional document lifecycles.
Governance and rollout were led by the IT Project Manager using project management, business analysis and change management disciplines, applying PRINCE2 principles and an agile mindset with Scrum practices. The IT Project Manager engaged business steering groups to align configuration and migration sequencing with stakeholder priorities and to coordinate the broader cloud adoption activities.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Churchill Retirement Living
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Churchill Retirement Living Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Churchill Retirement Living IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Churchill Retirement Living digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Churchill Retirement Living Technographics
Churchill Retirement Living is a Construction and Real Estate organization based in United Kingdom,
with around 334 employees and annual revenues of $234.0 million.
Churchill Retirement Living operates a diverse technology stack with applications such as
COINS ERP, ClickDesk Live Chat and DocuWare,
covering areas like Construction ERP, Chatbots and Conversational AI and Document Management.
Churchill Retirement Living has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as COINS Global, ClickDesk and Docuware, a Ricoh Company.
Churchill Retirement Living recently adopted applications including
ClickDesk Live Chat in 2022, Choopa in 2022 and OVHcloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Churchill Retirement Living’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Churchill Retirement Living’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Churchill Retirement Living technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.