Citibank UK
33 Canada Square Canary Wharf,
London, E14 5LB,
United Kingdom
London, E14 5LB,
United Kingdom
44 20 7500-5000
Banking and Financial Services
Citibank UK Technographics
Citibank UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citibank UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Citibank UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citibank UK has purchased the following applications: SAP Concur Invoice for AP Automation in 2014, Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2020, SAP Concur Travel for Travel Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citibank UK is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Benefex, a Zellis Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citibank UK revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citibank UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citibank UK Tech Stack and Enterprise Applications
Citibank UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014, Citibank UK implemented SAP Concur Invoice as part of a targeted AP Automation deployment. SAP Concur Invoice was positioned to centralize accounts payable and expense processing while supporting administrative workflows tied to travel and client events.
The implementation emphasized invoice capture, automated routing and multi level approval workflows, supplier invoice processing and expense reconciliation capabilities typical of AP Automation platforms. Configuration work included inbox management and diary workflows, expense tagging for event and travel costs, and reconciliation rules to align invoice lines with client meetings and room bookings.
Operational coverage extended across administrative, finance and travel coordination teams, and supported multi destination travel logistics, itineraries, visas, hotel accommodation and UK and overseas transport for client engagements. The solution was used directly to reconcile invoices and employee expenses processed on Concur, and to provide centralized visibility for IMF World Bank senior client meeting coordination activities within the Public-Sector Group across 54 countries.
Governance and rollout included an internal Admin Trainer role responsible for onboarding new administrators, delivering ongoing support and standardizing approval and reconciliation processes between admin coordinators and finance stakeholders. The deployment embedded role based access and structured process handoffs so that administrative duties such as client events, lunches and travel bookings were operationally linked to the AP Automation invoice and reconciliation workflows.
|
|
|
|
|
ERP Financial | ERP |
|
2021 | 2022 |
|
|
|
|
|
Expense Management | ERP |
|
2014 | 2014 |
|
Citibank UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Citibank UK implemented Benefex Cloud8 BEAM at WorkTM as its employee benefits platform. The deployment uses Benefex Cloud8 BEAM at WorkTM on Citibank UK's website to deliver centralized Benefits Administration to the UK employee population.
The implementation configures category-aligned modules including employee self-service enrollment, benefits data management, benefits communications, and standard reporting and eligibility workflows. Benefex Cloud8 BEAM at WorkTM is presented as an online benefits portal, supporting enrollment lifecycle processes and administrative configuration for plan and eligibility rules.
Operational coverage is focused on HR and benefits administration within Citibank UK, with the system exposed via the corporate benefits site to employees and HR administrators. The deployment architecture is web-hosted, providing a browser-accessible interface integrated into Citibank UK's employee touchpoints on the website, aligning the Benefits Administration application with internal HR processes.
Governance is organized around HR benefits owners and administrators who manage configuration, enrollment windows, and communications workflows, while employee access is routed through the web portal. The implementation emphasizes role-based administrative control and enrollment workflow orchestration consistent with Benefits Administration best practices.
|
|
|
|
|
Core HR | HCM |
|
2011 | 2011 |
|
|
|
|
|
Core HR | HCM |
|
2017 | 2018 |
|
|
|
|
|
Learning and Development | HCM |
|
2011 | 2011 |
|
|
|
|
|
Payroll | HCM |
|
2011 | 2011 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2017 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2011 | 2011 |
|
|
|
|
|
Workforce Management | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Management | HCM |
|
2015 | 2015 |
|
Citibank UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Citibank UK implemented SAP Concur Travel. SAP Concur Travel was deployed as a Travel Management solution to centralize travel booking, itinerary management, and expense workflows for client-facing and administrative teams.
The implementation included configuration of diary and in-box management, client events coordination, room bookings and ad-hoc administrative duties. Functional coverage emphasized multi-destination travel and itinerary orchestration, visa coordination, hotel accommodation and both overseas and UK transport booking, together with expense capture, invoice handling and expense reconciliations performed on Concur.
Operational scope spanned internal and external client meetings and lunches, routine travel and expense activity, and dedicated senior client meeting coordination for the IMF World Bank Public-Sector Group across 54 countries. The rollout supported administrative, client services and finance functions, and was used in concert with on-the-ground meeting coordination responsibilities.
Governance and process changes were driven through a formal admin training role, with an Admin Trainer provisioned to onboard all new administrative joiners and provide ongoing support and guidance. Standardized booking and reconciliation workflows were institutionalized through SAP Concur Travel to align event coordination, travel bookings and expense reconciliation across the supported regions.
|
Citibank UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2010 | 2010 |
|
Citibank UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2014 | 2014 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2014 | 2014 |
|
Citibank UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2006 | 2006 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Analytics | CRM |
|
2015 | 2015 |
|
Citibank UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2015 | 2015 |
|
Citibank UK Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Portfolio and Investment Management | Investment Management |
|
2014 | 2014 |
|
|
|
|
|
Trading Platform | Investment Management |
|
2011 | 2011 |
|
Citibank UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2015 | 2015 |
|
|
|
|
|
Treasury Management | TRM |
|
2009 | 2009 |
|
Citibank UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2010 | 2010 |
|
Citibank UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Citibank UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President - Human Resources | VP | HR | |
|
|
|
Managing Director - EMEA Head of Human Resources | Director | HR | |
|
|
|
Regional HR Head | Director | HR | |
|
|
|
Payroll Manager | Manager | Finance | |
|
|
|
Head of HR - Global Functions and Operations & Technology | Director | HR | |
|
|
|
Managing Director, UK Chief Risk Officer | Director | Risk | |
|
|
|
Global Head of Treasury & Trade Solutions | Director | Investment | |
|
|
|
Global Head of Trade Business | Director | Investment | |
|
|
|
Vice President, Corporate Treasury | VP | Treasury | |
|
|
|
Managing Director - Head of Treasury and Trade - Commercial Bank - UK, Europe and MEA | CXO | Operations | |
|
|
|
EMEA Chief Risk Officer | CXO | Risk | |
|
|
|
EMEA Head of Contact Center and Relationship Manager, HR Shared Services | Director | HR | |
|
|
|
Managing Director, Head of EMEA Client Experience & Service, Treasury & Trade Solutions | Director | Customer Service | |
|
|
|
Operational Client Relationship Manager | Manager | Customer Service | |
|
|
|
Senior Vice President Customer Services & Operations EMEA | VP | Customer Service | |
|
|
|
Director - Client Experience | Director | Customer Service | |
|
|
|
Vice President, Treasury and Trade Solutions | VP | Operations | |
|
|
|
Director, Head of Structured Trade, UK & Europe | Director | Operations | |
|
|
|
Managing Director, UK-EUROPE Head of Liquidity Management Services; Treasury and Trade Solutions | CXO | Operations | |
|
|
|
Director, Trade and Working Capital Sales, UK | Director | Operations | |
|
|
|
Director - Trade Operations | Director | Operations | |
|
Apps Being Evaluated by Citibank UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citibank UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citibank UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Citibank UK Technographics
Citibank UK is a Banking and Financial Services organization based in United Kingdom,
with around 15000 employees and annual revenues of $2.50 billion.
Citibank UK operates a diverse technology stack with applications such as
SAP Concur Invoice, Benefex Cloud8 BEAM at WorkTM and SAP Concur Travel,
covering areas like AP Automation, Benefits Administration and Travel Management.
Citibank UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Benefex, a Zellis Company.
Citibank UK recently adopted applications including
Oracle Cloud ERP in 2021, Benefex Cloud8 BEAM at WorkTM in 2020 and Akamai CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citibank UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citibank UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citibank UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.