Citizens Bank
One Citizens Plaza,
Providence, 2903, RI,
United States
Providence, 2903, RI,
United States
1 401-456-7000
Banking and Financial Services
Citizens Bank Technographics
Citizens Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17398 Citizens Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citizens Bank has purchased the following applications: Bottomline Paymode-X AP Automation for AP Automation in 2015, Oracle Cloud HCM Benefits for Benefits Administration in 2017, FIS Core Banking for Core Banking in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Exela Technologies , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citizens Bank revenues, which have grown to $8.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citizens Bank Tech Stack and Enterprise Applications
Citizens Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Paymode-X AP Automation | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015 Citizens Bank implemented Bottomline Paymode-X AP Automation to achieve end-to-end accounts payable automation, deploying the solution to centralize invoice-to-pay processes under the AP Automation category. The initiative targeted corporate accounts payable and treasury workflows, consolidating invoice intake, validation, approval routing, and electronic payment orchestration into a single program to reduce manual handoffs and standardize controls across the bank.
Bottomline Paymode-X AP Automation was configured with core AP modules typical of the platform, including automated invoice capture and data extraction, configurable approval workflows, supplier enrollment and portal capabilities, electronic payment execution and remittance enrichment, and exception management and audit trails. The deployment emphasized workflow automation, rule-based approvals, scheduled payment processing, and supplier onboarding to streamline invoice processing and payment delivery.
Architecturally the implementation was executed as a cloud-hosted payment and invoice automation platform, with integration points built to reconcile payment files and remittance information into internal accounting and treasury workflows. Governance changes accompanied the rollout, centralizing approval authorities, standardizing supplier onboarding policies, and instrumenting exception handling and audit controls to support operational oversight. The program delivered an end-to-end AP Automation capability for Citizens Bank as articulated in the Bottomline case study.
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AR Automation | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2012 | 2013 |
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Expense Management | ERP |
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2012 | 2012 |
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Citizens Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, Citizens Bank implemented Oracle Cloud HCM Benefits to centralize Benefits Administration and to support HR and payroll business functions. The deployment emphasized configuration of Base Benefits, Core HR data structures, and a payroll interface, with the full application name Oracle Cloud HCM Benefits restated to ensure clarity about the targeted capability.
The program involved close onsite collaboration with business users at the client site, where implementation staff configured benefit plans, eligibility rules, and enrollment workflows consistent with Benefits Administration practices. Team members documented functional flows and worked through PeopleSoft Core HR and Benefits module processes to inform data mapping and interface requirements, gaining functional knowledge of PeopleSoft module behavior without asserting system replacement.
Operational coverage focused on HR and payroll teams, with business user validation used as the primary acceptance mechanism during configuration and cutover activities. Governance emphasis was placed on functional sign off and iterative validation with business stakeholders to align enrollment and payroll interface behavior with organizational requirements.
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Compliance | HCM |
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2018 | 2018 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2016 | 2016 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2005 | 2005 |
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Citizens Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | In-House Applications | FIS Core Banking | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Citizens Bank engaged FIS Global to implement FIS Core Banking, initiating a core banking revamp in partnership with its existing vendor. The project scope explicitly included an upgrade of the bank’s core platform and the concurrent implementation of a new mobile platform and a middleware layer to support integration and channel orchestration.
The implementation consolidated functional modules including lending, collections, deposits and customer relationship applications within the FIS Core Banking environment. Configuration work focused on standard core banking workflows consistent with the category, including account processing and deposit ledger functions, loan servicing and collections automation, and customer profile and relationship management capabilities.
A new middleware layer was implemented to centralize integration patterns between the FIS Core Banking platform and front end channels, with the mobile platform provisioned as a primary digital channel. The bank was operating FIS Systematics prior to the program, and the engagement was structured to extend and replatform core services while standardizing APIs and integration points for downstream systems and external interfaces.
Governance for the program included appointment of a programme director based in Rhode Island and execution in partnership with FIS Global, with a centralized program office model guiding configuration, testing and rollout across lending, deposits, collections and customer relationship functions. Process redesign efforts were aligned to core banking module handoffs and middleware-driven orchestration to reduce fragmentation between digital channels and back-office operations.
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Core Banking | ERP Services and Operations |
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2019 | 2019 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Core Banking | ERP Services and Operations |
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2015 | 2016 |
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Lease Management | ERP Services and Operations |
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2017 | 2018 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2017 | 2017 |
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Citizens Bank AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2016 | 2016 |
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Citizens Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Citizens Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Citizens Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2015 | 2015 |
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Enterprise Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Citizens Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Citizens Bank IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2020 | 2020 |
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Citizens Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Citizens Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM and Investor Relationship Management | Investment Management |
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2016 | 2017 |
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Portfolio and Investment Management | Investment Management |
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2004 | 2004 |
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Trading Platform | Investment Management |
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2012 | 2012 |
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Trading Platform | Investment Management |
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2015 | 2015 |
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Citizens Bank PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Citizens Bank Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2009 | 2010 |
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Procurement | Procurement |
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2014 | 2015 |
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Procurement | Procurement |
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2020 | 2020 |
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Sourcing | Procurement |
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2009 | 2009 |
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Supplier Relationship Management | Procurement |
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2014 | 2015 |
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Citizens Bank SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2012 | 2012 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Citizens Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2005 | 2005 |
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Citizens Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Citizens Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Container Service | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Data Streaming | IaaS |
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2017 | 2017 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Infrastructure as Code (IaC) | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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Citizens Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Citizens Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Risk Officer | CXO | Risk | |
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Vice President, Treasury Services | VP | Treasury | |
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VP, Enterprise Business Intelligence | VP | IT | |
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VP - ALLL, Risk - Business Intelligence Reporting & Analysis | VP | IT | |
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Vice President - Business Intelligence | VP | IT | |
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CFO and EVP | CXO | Finance | |
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Senior Vice President, Retail Finance Group, Citizens Commercial Banking | VP | Finance | |
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Senior Vice President - Finance Director - Corporate Reporting | Director | Finance | |
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Senior Sourcing Group Manager, VP - Technology | VP | IT | |
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Vice President Finance | VP | Finance | |
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Vice President / Travel Manager | VP | Operations | |
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Travel Coordinator | Manager | Operations | |
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Finance Director, SVP | Director | Finance | |
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SVP \ Accounting Group Director | Director | Finance | |
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AVP, Regional Operations Manager | VP | Operations | |
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Head of Technology Sourcing | Director | Procurement | |
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VP IT Strategy &Vendor Management | VP | IT | |
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Head of Procurement Strategy | Director | Procurement | |
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SVP, Head of Sourcing, Procurement | VP | Procurement | |
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Senior VP of Procurement and Property Corporate Services | VP | Procurement | |
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Chief Operating Officer | CXO | Finance | |
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VP- Business Support(Workforce,Intra-Day, Telecom) | VP | HR | |
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Chief Financial Officer | CXO | Finance | |
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Senior Vice President, HR Business Partner | VP | HR | |
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CIO | CXO | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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SVP - Head of Consumer Accounting | VP | Finance | |
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Vice President, Portfolio Manager - Institutional Real Estate | VP | Investment | |
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SVP Treasury | VP | Treasury | |
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SVP Benefits | VP | HR | |
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Senior Payroll Manager | Manager | HR | |
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Chief Information Officer and Head of Technology Services | Director | IT | |
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SVP, Head of Digital Innovation & Strategy | VP | IT | |
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Corporate Controller & Chief Accounting Officer | CXO | Finance | |
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Vice President of Digital Transformation | VP | IT | |
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Infrastructure Director - Platform Services | Director | IT | |
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Vice President - Head of Enterprise Data Engineering Technology / Distinguished Architect | VP | IT | |
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SVP, Director - Head of Engineering | Director | R&D | |
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Platform Manager, HR/Legal | Manager | HR | |
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Chief Compliance Officer | CXO | Finance | |
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EVP and Chief Operating Officer, Legal | CXO | Legal | |
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Chief Legal Officer and General Counsel | CXO | Legal | |
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SVP Head of CRM & Commercial Digital Channels | VP | IT | |
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Sales Manager, SVP | Manager | Sales | |
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SVP, Head of Consumer Direct Sales | VP | Sales | |
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Consumer Sales Manager, Vice President | Manager | Sales | |
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Senior Vice President Of Technology - Infrastructure Services Strategy | VP | IT | |
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Executive Vice President, Chief Architect | Manager | Finance | |
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Vice President, Information Manager - Enterprise Data Management | VP | IT | |
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SVP, Director of Shared Services, Sales Performance Management | Director | Sales | |
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Sales Performance Manager | Manager | Sales | |
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SVP - Incentive and Sales Performance Management | VP | Sales | |
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VP, Head of Product Management, Retail Mortgage | VP | Operations | |
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Head of Mortgage Servicing and Collateral Management | Director | Finance | |
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Assistant Vice President / Senior Mortgage Loan Officer | VP | Operations | |
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Mortage Loan Officer | Manager | Finance | |
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Senior Mortgage Loan Officer | Director | Operations | |
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VP| Senior Business Analyst- Home Mortgage Strategy | VP | Operations | |
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Senior Vice-President, Head of HR Technology | Director | HR | |
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Senior Vice President, Director of Talent Acquisition, Consumer Banking | Director | HR | |
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VP, Commercial Banking Talent Acquisition | VP | HR | |
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Head of Talent Acquisition | Director | HR | |
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Vice President, Recruiting | VP | HR | |
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General Counsel and Chief Legal Officer | CXO | Operations | |
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Chief Information Officer and Head of Enterprise Technology & Security | Director | IT | |
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VP- Head of Network Services | VP | IT | |
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SVP, Infrastructure Services | VP | IT | |
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VP - Head of Network Service Management | VP | IT | |
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Chief Technology Officer - Head of Infrastructure Services | Director | IT | |
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Head of Digital Analytics | Director | IT | |
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Chief Data and Analytics Officer | CXO | IT | |
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Director, Head of Enterprise Database & Analytics | Director | IT | |
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Senior Data Analytics Consultant, AVP | VP | IT | |
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Data Scientist, AVP | VP | IT | |
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Data Scientist, AVP | VP | IT | |
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SVP, Head of Data Science, Consumer Deposits | VP | IT | |
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Deputy General Counsel, Commercial L&L | Director | Operations | |
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Deputy General Counsel and Chief Operating Officer, Legal | CXO | Legal | |
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Deputy General Counsel, Capital Markets and Corporate Transactions | Director | Operations | |
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Salesforce Experience Owner | Manager | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Chief Risk Officer | CXO | Operations | |
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Senior Director (SVP) - Head of Compliance Operations | Director | Operations | |
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Vice President - Cloud Infrastructure SRE | VP | IT | |
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VP, Senior Infrastructure Engineer | VP | IT | |
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Manager Infrastructure Engineering, Vice President | vP | IT | |
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Vice President, Process Automation Manager | VP | IT | |
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SVP, Process Automation Senior Manager | VP | IT | |
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Process Automation Manager, VP | VP | IT | |
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Director - Loan Sales & Trading | Director | Operations | |
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VP of Mortgage Operations | VP | Operations | |
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Sr. Loan Officer | Manager | Operations | |
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Mortgage Loan Officer | Manager | Operations | |
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Apps Being Evaluated by Citizens Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citizens Bank IT executives and key decision makers. This section highlights Citizens Bank's latest recorded technology evaluations, including Exela Lockbox for AR Automation on 2026-01-22, Oracle Flexcube for Core Banking on 2025-10-17, and FIS Core Banking for Core Banking on 2025-10-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citizens Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-22 | Citizens Bank | Evaluated | Exela Technologies | Exela Lockbox | AR Automation | ERP |
| 2025-10-17 | Citizens Bank | Evaluated | Oracle | Oracle Flexcube | Core Banking | ERP Services and Operations |
| 2025-10-13 | Citizens Bank | Evaluated | Temenos | Temenos Infinity | Digital Banking | ERP Services and Operations |
| 2025-10-13 | Citizens Bank | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-10-07 | Citizens Bank | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-07-30 | Citizens Bank | Evaluated |
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Absence and Leave Management | HCM |
| 2025-07-15 | Citizens Bank | Evaluated |
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Applicant Tracking System | HCM |
| 2025-06-11 | Citizens Bank | Evaluated |
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Analytics and BI | Analytics and BI |
| 2025-05-27 | Citizens Bank | Evaluated |
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Content Management | Content Management |
| 2025-05-12 | Citizens Bank | Evaluated |
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Loan Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Citizens Bank Technographics
Citizens Bank is a Banking and Financial Services organization based in United States,
with around 17398 employees and annual revenues of $8.25 billion.
Citizens Bank operates a diverse technology stack with applications such as
Bottomline Paymode-X AP Automation, Oracle Cloud HCM Benefits and FIS Core Banking,
covering areas like AP Automation, Benefits Administration and Core Banking.
Citizens Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Oracle and FIS Global.
Citizens Bank recently adopted applications including
nCino Cloud Banking Platform in 2023, nCino Commercial Banking in 2023 and nCino’s Mortgage Suite (formerly: SimpleNexus) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizens Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citizens Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizens Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.