Citizens Bank
One Citizens Plaza,
Providence, 2903, RI,
United States
Providence, 2903, RI,
United States
1 401-456-7000
Banking and Financial Services
Citizens Bank Technographics
Citizens Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citizens Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17398 Citizens Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citizens Bank has purchased the following applications: Bottomline Paymode-X AP Automation for AP Automation in 2015, Oracle Cloud HCM Benefits for Benefits Administration in 2017, FIS Core Banking for Core Banking in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citizens Bank is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Exela Technologies , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citizens Bank revenues, which have grown to $8.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citizens Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citizens Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Paymode-X AP Automation | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 Citizens Bank implemented Bottomline Paymode-X AP Automation to achieve end-to-end accounts payable automation, deploying the solution to centralize invoice-to-pay processes under the AP Automation category. The initiative targeted corporate accounts payable and treasury workflows, consolidating invoice intake, validation, approval routing, and electronic payment orchestration into a single program to reduce manual handoffs and standardize controls across the bank.
Bottomline Paymode-X AP Automation was configured with core AP modules typical of the platform, including automated invoice capture and data extraction, configurable approval workflows, supplier enrollment and portal capabilities, electronic payment execution and remittance enrichment, and exception management and audit trails. The deployment emphasized workflow automation, rule-based approvals, scheduled payment processing, and supplier onboarding to streamline invoice processing and payment delivery.
Architecturally the implementation was executed as a cloud-hosted payment and invoice automation platform, with integration points built to reconcile payment files and remittance information into internal accounting and treasury workflows. Governance changes accompanied the rollout, centralizing approval authorities, standardizing supplier onboarding policies, and instrumenting exception handling and audit controls to support operational oversight. The program delivered an end-to-end AP Automation capability for Citizens Bank as articulated in the Bottomline case study.
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AR Automation | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2012 | 2013 |
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2017 | 2017 |
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HR Compliance | HCM |
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2018 | 2018 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2016 | 2016 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2005 | 2005 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | In-House Applications | FIS Core Banking | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Citizens Bank engaged FIS Global to implement FIS Core Banking, initiating a core banking revamp in partnership with its existing vendor. The project scope explicitly included an upgrade of the bank’s core platform and the concurrent implementation of a new mobile platform and a middleware layer to support integration and channel orchestration.
The implementation consolidated functional modules including lending, collections, deposits and customer relationship applications within the FIS Core Banking environment. Configuration work focused on standard core banking workflows consistent with the category, including account processing and deposit ledger functions, loan servicing and collections automation, and customer profile and relationship management capabilities.
A new middleware layer was implemented to centralize integration patterns between the FIS Core Banking platform and front end channels, with the mobile platform provisioned as a primary digital channel. The bank was operating FIS Systematics prior to the program, and the engagement was structured to extend and replatform core services while standardizing APIs and integration points for downstream systems and external interfaces.
Governance for the program included appointment of a programme director based in Rhode Island and execution in partnership with FIS Global, with a centralized program office model guiding configuration, testing and rollout across lending, deposits, collections and customer relationship functions. Process redesign efforts were aligned to core banking module handoffs and middleware-driven orchestration to reduce fragmentation between digital channels and back-office operations.
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Core Banking | ERP Services and Operations |
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2019 | 2019 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Core Banking | ERP Services and Operations |
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2015 | 2016 |
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Lease Management | ERP Services and Operations |
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2017 | 2018 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2017 | 2017 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2015 | 2015 |
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Enterprise Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM and Investor Relationship Management | Investment Management |
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2016 | 2017 |
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Portfolio and Investment Management | Investment Management |
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2004 | 2004 |
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Trading Platform | Investment Management |
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2012 | 2012 |
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Trading Platform | Investment Management |
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2015 | 2015 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2009 | 2010 |
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Procurement | Procurement |
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2014 | 2015 |
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Procurement | Procurement |
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2020 | 2020 |
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Sourcing | Procurement |
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2009 | 2009 |
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Supplier Relationship Management | Procurement |
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2014 | 2015 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2012 | 2012 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2005 | 2005 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Apps Development | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Container Service | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Data Streaming | IaaS |
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2017 | 2017 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Infrastructure as Code (IaC) | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Citizens Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Citizens Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Citizens Bank Technographics
Citizens Bank is a Banking and Financial Services organization based in United States,
with around 17398 employees and annual revenues of $8.25 billion.
Citizens Bank operates a diverse technology stack with applications such as
Bottomline Paymode-X AP Automation, Oracle Cloud HCM Benefits and FIS Core Banking,
covering areas like AP Automation, Benefits Administration and Core Banking.
Citizens Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Oracle and FIS Global.
Citizens Bank recently adopted applications including
nCino Cloud Banking Platform in 2023, nCino Commercial Banking in 2023 and nCino’s Mortgage Suite (formerly: SimpleNexus) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citizens Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citizens Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citizens Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.