CITTI Handelsgesellschaft Technographics
CITTI Handelsgesellschaft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CITTI Handelsgesellschaft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 CITTI Handelsgesellschaft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CITTI Handelsgesellschaft has purchased the following applications: SAP Signavio Process Intelligence for Process Mining in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, ServiceNow ITSM for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CITTI Handelsgesellschaft is running and its propensity to invest more and deepen its relationship with SAP , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CITTI Handelsgesellschaft revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CITTI Handelsgesellschaft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CITTI Handelsgesellschaft Tech Stack and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Signavio Process Intelligence | Process Mining | Analytics and BI | n/a | 2018 | 2018 |
In 2018 CITTI Handelsgesellschaft implemented SAP Signavio Process Intelligence as a Process Mining solution to capture and centralize undocumented process knowledge created during rapid growth across its wholesale delivery, shopping center retail operations, industrial catering planning and ship supply activities. The implementation began by recording departmental requirements in a process oriented way and documenting process results for company wide availability, addressing dispersed tacit process knowledge and inconsistent process documentation.
The deployment emphasized process modeling and analysis capabilities, leveraging the intuitive BPMN 2.0 modeling language to represent end to end process chains, responsibilities and weak points in clear, auditable diagrams. SAP Signavio Process Intelligence was used for process documentation, collaborative commenting and process visualization, enabling faster decision making in meetings and clearer handoffs between functional groups.
Operational coverage included IT and business departments across CITTI group divisions, with documented processes exposed to both IT and specific business teams to promote shared understanding and coherent operational execution. The Process Mining category capabilities were aligned to support process oriented requirements capture, standardized process models and cross functional transparency rather than isolated departmental artifacts.
Governance changes focused on embedding process management practices, making documented processes available to all employees and using the software commenting function to accelerate approvals and meeting outcomes. As a result, CITTI gained an integrated view of processes across the organization, improving mutual understanding between IT and other departments and establishing a repeatable foundation for ongoing process management and continuous improvement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, CITTI Handelsgesellschaft implemented Cisco Webex Meetings. The company is using Cisco Webex Meetings on their website to provide web-accessible conferencing for audio and video interactions.
Cisco Webex Meetings supplies core Audio Video and Web Conferencing capabilities including scheduled and ad hoc meetings, real-time video and audio, screen sharing, and meeting recording, with the full application name Cisco Webex Meetings surfaced through website embedded meeting access. The deployment is positioned to support corporate communications and remote collaboration across the organization, with Webex Meetings functioning as the primary Audio Video and Web Conferencing tool for meeting orchestration and participant collaboration.
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Collaboration | Collaboration |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, CITTI Handelsgesellschaft implemented ServiceNow ITSM to deliver IT Service Management capabilities accessible via its corporate website. The deployment exposes ServiceNow ITSM self service portals and centralized ticket intake to support IT operations and the corporate service desk, positioning the application as the primary IT Service Management platform for internal users in the retail organization.
Configuration work concentrated on standard ServiceNow ITSM modules, including incident management, request fulfillment, change management, service catalog, and knowledge management, aligned to common ITSM workflows. Workflows and ticket routing were configured to direct requests to IT operations and support teams, while governance focused on standardizing ticket lifecycle and approval paths and publishing the web based service portal in a phased roll out across the organization.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CITTI Handelsgesellschaft
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CITTI Handelsgesellschaft Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||